Site/Services information

Articles, information and new additions posted here

89 Topics 105 Posts
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

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  • FAQ posts are linked from app.outagesio.com therefore, in no particular order in this forum.

    30 Topics
    30 Posts

    The Prestaging dashboard is the first step toward monitoring your Internet.

    After installing your agent, you want to make sure that it is correctly communicating with our service before setting up a subscription for it.

    If there is a problem, the dashboard will show a link to help, and you can post in our forums if needed.

    Once your agent is fully communicating, a green bar will show letting you know that you can now license it to start receiving and showing its reports.

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    Note that a username and password were automatically created for you in our forums using the same information you used on this site.

    Simply log in to post questions or if you need any help.

  • We LOVE hearing how you are or have used OutagesIO to solve Internet issues.
    6 Topics
    10 Posts

    We love hearing from members that used OutagesIO, working with their Internet provider to find connectivity issues.

    Broadband outages solved with free software version of OutagesIO

    OutagesIO can be used by consumers, MSP's, ISP's, employers with remote employees, telehealth, security systems, remote equipment rooms, anything Internet connected. Monitor any number of locations with alerts to connectivity problems.

  • About the site, services, privacy policy, informative articles.
    22 Topics
    24 Posts

    Hi,

    I'm sorry that you've not been able to do this.

    You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?

    You can send the unit to;
    OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.

    Please be sure to use the contact form on www.outagesio.com to let us know you've sent it;

    Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.

    Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.

  • Read only - Announcing new features and sharing some of the release notes.
    31 Topics
    41 Posts

    A new version has been released which addresses false reports of gateway outages instead of external ones in certain cases.

    Please upgrade as soon as possible.