Thanks for the update. Glad it's working now.

BTW, we now have subscriptions that automatically renew and have lowered the price since this post.

This question just happened to come in as we were working on some email related things. Adding this took all of a few minutes and is already in production.

Thank you for the suggestion.

After 3 emails have been sent out the system automatically disable that option to avoid sending too much of them
That value has been set based on the past experiences we had with other customers

There is a chance we will re-evaluate how that is working for consumers (enterprise user have a different setting)

Fair enough. I can get the same functionality by configuring your email notifications to use [phone number]@[carrier's email].com. Just wanted to make sure I was seeing everything I was supposed to. Appreciate the response.

@scotthay
Perfect!
Sorry for any problem that this glitch has caused

You're welcome.

That seems possible.
A future update could add motion sensing so that if the device disconnected from the Internet, a snapshot could be taken or a series.

And thank you for reporting the problem!

Hi,

Is this resolved now?

128874, 128111, 128113, done.

Thank you. If you would like a copy of my receipt, please let me know.

You got it! Thank you very much. Great customer service!

I'm not sure if you've already done this since this post was not updated but the latest version is now;

SCRIPT_VERSION="2023-1-26_1050_Phoenix_TZ

And you can download it here;
https://downloads.echonets.com/scripts/starter.sh

Just kill the otm process (as explained above) if it's running, then start over using the new version of the starter. The starter itself will now tell you when there is a new version.

Thanks for the info

Thanks for the information

We now see your replacement agent online and will swap it back to your subscription. The ID will change back to 130151.

Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again.

Prestaging is when you're getting your agent ready for a subscription.
There's no point in purchasing a subscription until your agent is properly communicating.

It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet.

It's not really a bug but a logic thing that we thought we solved :).

@jfadams321, we are happy to help you. We don't want to see these agents got to waste.
Can you please contact us using the support form on our www.outagesio.com site and we'll be happy to get in touch with you.