<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Recently Active Topics]]></title><description><![CDATA[A list of topics that have been active within the past 24 hours]]></description><link>https://support.isptracker.com/recent</link><generator>RSS for Node</generator><lastBuildDate>Fri, 11 Sep 2026 02:02:57 GMT</lastBuildDate><atom:link href="https://support.isptracker.com/recent.rss" rel="self" type="application/rss+xml"/><pubDate>Thu, 10 Sep 2026 23:41:11 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Not getting Gateway]]></title><description><![CDATA[Hi,
I'm sorry for the long delay. We finally found the issue with why emails were not always being sent out by these forums.
The display appears to be connected to the Internet correctly. We can tell because it is successfully reaching both DNS servers and has also received messages such as a completed a speed test showing about 44 Mbps download and 41 Mbps upload.
The red gateway warning is most likely a false alarm caused by how the display checks the gateway. The display tries to make a connection to the gateway using a few common network services. The Eero or TP-Link gateway may simply not allow those particular connections, even though it is otherwise working perfectly.
So this does not appear to mean the gateway or Internet connection is actually down. It is more likely that this particular network setup doesn't respond to the type of gateway test the display currently uses.
We could adjust how the display performs that test so it handles networks like this correctly but I'm not sure how we would get an update to you and this device has already been discontinued for a much more improved version.
The display is working if you can live without it being able to determine your gateway.
The important question is whether the Eero is in bridge mode or router mode. That determines whether the display sees the Eero or the TP-Link as its default gateway.
]]></description><link>https://support.isptracker.com/topic/378/not-getting-gateway</link><guid isPermaLink="true">https://support.isptracker.com/topic/378/not-getting-gateway</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Thu, 10 Sep 2026 23:41:11 GMT</pubDate></item><item><title><![CDATA[SW agent not connecting, HW agent stuck rebooting]]></title><description><![CDATA[Does everything look ok now?
]]></description><link>https://support.isptracker.com/topic/379/sw-agent-not-connecting-hw-agent-stuck-rebooting</link><guid isPermaLink="true">https://support.isptracker.com/topic/379/sw-agent-not-connecting-hw-agent-stuck-rebooting</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 18 Aug 2026 00:03:27 GMT</pubDate></item><item><title><![CDATA[I thought subscription is for AAccount rather than Agent Please Cancel]]></title><description><![CDATA[Ok well, I'll close this now. Thanks for contacting us so we could make it right.
]]></description><link>https://support.isptracker.com/topic/377/i-thought-subscription-is-for-aaccount-rather-than-agent-please-cancel</link><guid isPermaLink="true">https://support.isptracker.com/topic/377/i-thought-subscription-is-for-aaccount-rather-than-agent-please-cancel</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Sat, 18 Jul 2026 02:17:43 GMT</pubDate></item><item><title><![CDATA[Not Receiving SMS Alerts]]></title><description><![CDATA[Thanks for the update and fix.
]]></description><link>https://support.isptracker.com/topic/376/not-receiving-sms-alerts</link><guid isPermaLink="true">https://support.isptracker.com/topic/376/not-receiving-sms-alerts</guid><dc:creator><![CDATA[kdowney]]></dc:creator><pubDate>Fri, 17 Jul 2026 16:10:37 GMT</pubDate></item><item><title><![CDATA[Introducing, built into all our agents, 'Local Status']]></title><description><![CDATA[[image: ISP tracker.jpg]
Looking Good
]]></description><link>https://support.isptracker.com/topic/374/introducing-built-into-all-our-agents-local-status</link><guid isPermaLink="true">https://support.isptracker.com/topic/374/introducing-built-into-all-our-agents-local-status</guid><dc:creator><![CDATA[edmundo]]></dc:creator><pubDate>Sat, 04 Jul 2026 05:44:08 GMT</pubDate></item><item><title><![CDATA[Unsure What to look for]]></title><description><![CDATA[Hi,
Is everything ok now? We're more than happy to help.
]]></description><link>https://support.isptracker.com/topic/369/unsure-what-to-look-for</link><guid isPermaLink="true">https://support.isptracker.com/topic/369/unsure-what-to-look-for</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Fri, 26 Jun 2026 18:43:21 GMT</pubDate></item><item><title><![CDATA[New Linux install script handles everything]]></title><link>https://support.isptracker.com/topic/375/new-linux-install-script-handles-everything</link><guid isPermaLink="true">https://support.isptracker.com/topic/375/new-linux-install-script-handles-everything</guid><pubDate>Fri, 26 Jun 2026 01:27:23 GMT</pubDate></item><item><title><![CDATA[Yellow box not reporting]]></title><description><![CDATA[Thank you.
]]></description><link>https://support.isptracker.com/topic/372/yellow-box-not-reporting</link><guid isPermaLink="true">https://support.isptracker.com/topic/372/yellow-box-not-reporting</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 23 Jun 2026 18:49:55 GMT</pubDate></item><item><title><![CDATA[SMS Credits Link Not Working]]></title><description><![CDATA[And thanks for taking the time to report that.
]]></description><link>https://support.isptracker.com/topic/373/sms-credits-link-not-working</link><guid isPermaLink="true">https://support.isptracker.com/topic/373/sms-credits-link-not-working</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 23 Jun 2026 18:48:59 GMT</pubDate></item><item><title><![CDATA[Setting up another device...]]></title><description><![CDATA[Hi, can we close this since no one has responded? If there is anything else we can help with, please simply reply here or open a new question.
]]></description><link>https://support.isptracker.com/topic/370/setting-up-another-device...</link><guid isPermaLink="true">https://support.isptracker.com/topic/370/setting-up-another-device...</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Thu, 11 Jun 2026 18:42:41 GMT</pubDate></item><item><title><![CDATA[Help with request from ISP.]]></title><description><![CDATA[Sure, let us know if we can help you somehow
]]></description><link>https://support.isptracker.com/topic/371/help-with-request-from-isp.</link><guid isPermaLink="true">https://support.isptracker.com/topic/371/help-with-request-from-isp.</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Thu, 21 May 2026 15:49:57 GMT</pubDate></item><item><title><![CDATA[HW agents: one Abandoned, one fried and needs to be replaced]]></title><description><![CDATA[For some reason, we've never seen this agent get back to us. I think the shipper sent it back.
]]></description><link>https://support.isptracker.com/topic/364/hw-agents-one-abandoned-one-fried-and-needs-to-be-replaced</link><guid isPermaLink="true">https://support.isptracker.com/topic/364/hw-agents-one-abandoned-one-fried-and-needs-to-be-replaced</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Sat, 18 Apr 2026 00:33:41 GMT</pubDate></item><item><title><![CDATA[Extended Purchase]]></title><description><![CDATA[All ok now? Can we close this post?
]]></description><link>https://support.isptracker.com/topic/368/extended-purchase</link><guid isPermaLink="true">https://support.isptracker.com/topic/368/extended-purchase</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Sat, 18 Apr 2026 00:32:44 GMT</pubDate></item><item><title><![CDATA[Device hostname]]></title><description><![CDATA[The usual way is you let each device get an IP from the upstream DHCP server and as you see them, you note their MAC address and the agent ID. Then you can associate those together to know which agents are which.
]]></description><link>https://support.isptracker.com/topic/365/device-hostname</link><guid isPermaLink="true">https://support.isptracker.com/topic/365/device-hostname</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Tue, 10 Mar 2026 14:53:13 GMT</pubDate></item><item><title><![CDATA[Is my outage inside or out?]]></title><description><![CDATA[2026-02-27 11:25:10 - Down (142.254.184.109) for 1m 38s (Provider)
2026-02-27 10:53:14 - Down (142.254.184.109) for 8s (Provider)
2026-02-27 10:04:39 - Down (142.254.184.109) for 55s (Internal)
2026-02-27 09:44:39 - Down (142.254.184.109) for 2s (Internal)
2026-02-27 09:09:04 - Down (142.254.184.109) for 3s (Provider)
2026-02-27 08:00:44 - Down (142.254.184.109) for 6s (Provider)
]]></description><link>https://support.isptracker.com/topic/366/is-my-outage-inside-or-out</link><guid isPermaLink="true">https://support.isptracker.com/topic/366/is-my-outage-inside-or-out</guid><dc:creator><![CDATA[lairdb]]></dc:creator><pubDate>Sat, 28 Feb 2026 05:25:49 GMT</pubDate></item><item><title><![CDATA[Actual OTM not updating for one agent]]></title><description><![CDATA[@SBK
The dashboard is now displaying the correct version of the agent
Many thanks for fixing that!
]]></description><link>https://support.isptracker.com/topic/363/actual-otm-not-updating-for-one-agent</link><guid isPermaLink="true">https://support.isptracker.com/topic/363/actual-otm-not-updating-for-one-agent</guid><dc:creator><![CDATA[beva]]></dc:creator><pubDate>Mon, 12 Jan 2026 22:42:53 GMT</pubDate></item><item><title><![CDATA[Outages only happening after work hours]]></title><description><![CDATA[Ok, let us know if you need anything else.
Thanks for using our service.
]]></description><link>https://support.isptracker.com/topic/354/outages-only-happening-after-work-hours</link><guid isPermaLink="true">https://support.isptracker.com/topic/354/outages-only-happening-after-work-hours</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Mon, 08 Dec 2025 00:02:53 GMT</pubDate></item><item><title><![CDATA[Agent notifying been inactive when it is not]]></title><description><![CDATA[Yes, it can be closed, thanks
]]></description><link>https://support.isptracker.com/topic/359/agent-notifying-been-inactive-when-it-is-not</link><guid isPermaLink="true">https://support.isptracker.com/topic/359/agent-notifying-been-inactive-when-it-is-not</guid><dc:creator><![CDATA[Icarus67]]></dc:creator><pubDate>Sun, 07 Dec 2025 15:44:11 GMT</pubDate></item><item><title><![CDATA[No emails received]]></title><description><![CDATA[Is this solved now?
]]></description><link>https://support.isptracker.com/topic/355/no-emails-received</link><guid isPermaLink="true">https://support.isptracker.com/topic/355/no-emails-received</guid><dc:creator><![CDATA[ISPtracker_Support]]></dc:creator><pubDate>Sun, 07 Dec 2025 14:53:32 GMT</pubDate></item><item><title><![CDATA[No Hops on 2 agents, but all other data shows]]></title><description><![CDATA[Any news on this?
]]></description><link>https://support.isptracker.com/topic/361/no-hops-on-2-agents-but-all-other-data-shows</link><guid isPermaLink="true">https://support.isptracker.com/topic/361/no-hops-on-2-agents-but-all-other-data-shows</guid><dc:creator><![CDATA[SBK]]></dc:creator><pubDate>Tue, 02 Dec 2025 16:24:50 GMT</pubDate></item></channel></rss>