Recently Active Topics

Device hostname

ISPtracker_Support — Tue, 10 Mar 2026 14:53:13 GMT

The usual way is you let each device get an IP from the upstream DHCP server and as you see them, you note their MAC address and the agent ID. Then you can associate those together to know which agents are which.

eero GW

edmundo — Fri, 06 Mar 2026 13:19:52 GMT

Hi there,

Since I moved to Amazon eero, my display won't pick up my GW

Is my outage inside or out?

lairdb — Sat, 28 Feb 2026 05:25:49 GMT

2026-02-27 11:25:10 - Down (142.254.184.109) for 1m 38s (Provider) 2026-02-27 10:53:14 - Down (142.254.184.109) for 8s (Provider) 2026-02-27 10:04:39 - Down (142.254.184.109) for 55s (Internal) 2026-02-27 09:44:39 - Down (142.254.184.109) for 2s (Internal) 2026-02-27 09:09:04 - Down (142.254.184.109) for 3s (Provider) 2026-02-27 08:00:44 - Down (142.254.184.109) for 6s (Provider)

HW agents: one Abandoned, one fried and needs to be replaced

jcorrigan — Mon, 02 Feb 2026 04:11:11 GMT

Email sent.

New Display

edmundo — Fri, 16 Jan 2026 10:33:32 GMT

@ISPtracker_Support OK thanks

Actual OTM not updating for one agent

beva — Mon, 12 Jan 2026 22:42:53 GMT

@SBK The dashboard is now displaying the correct version of the agent Many thanks for fixing that!

Outages only happening after work hours

ISPtracker_Support — Mon, 08 Dec 2025 00:02:53 GMT

Ok, let us know if you need anything else. Thanks for using our service.

Agent notifying been inactive when it is not

Icarus67 — Sun, 07 Dec 2025 15:44:11 GMT

Yes, it can be closed, thanks

No emails received

ISPtracker_Support — Sun, 07 Dec 2025 14:53:32 GMT

Is this solved now?

No Hops on 2 agents, but all other data shows

SBK — Tue, 02 Dec 2025 16:24:50 GMT

Any news on this?

email alerts suggestion

SBK — Tue, 02 Dec 2025 11:49:50 GMT

LOL All fine, and let me say that thanks to you we were able to identify an error, so please keep up sharing: we need feedback like this

New HW agent not connecting to network

ISPtracker_Support — Tue, 25 Nov 2025 16:58:07 GMT

This has been done. SMS counts are now across however many agents someone has. Please let us know if this is all ok now and we'll close this question.

Agent disconected

ISPtracker_Support — Tue, 04 Nov 2025 22:35:23 GMT

The second problem was an SSL certificate that didn't get renewed in time. Automated things sometimes break when other companies change things. It's fixed too now.

Host monitoring history empty

SBK — Mon, 03 Nov 2025 19:50:37 GMT

Let me first ask if I am interpreting correctly your setup... For what I see you are asking the service to check every 15 minutes if the TCP port 65201 goes down and in the historical section you don't have any report. If my interpretation of the setup is correct then I confirm that no error has been found so far, i.e. port 65201 never went down from the moment you set it up.

email alerts

ISPtracker_Support — Mon, 13 Oct 2025 18:06:58 GMT

After talking about it, we cannot take the chance of raising the number of emails because email sites will block us every time there is a huge outage with lots of emails being sent at the same time. This is why we limit the emails. That said, we've decided to re-design our SMS option so that all members can use that to receive notifications. Currently, only organizations that monitor dozens to thousands of locations get this by default so we have to review how we can do this for regular members. It will be announced as soon as it becomes available, possibly days to a week or so.

Certificate Expiration

ISPtracker_Support — Sat, 11 Oct 2025 20:04:38 GMT

@Custom-Software Thank you very much for taking the time to let us know this. Every now and then, a certificate can be overlooked, especially when automated updates fail for any reason.

Outage data not current

SBK — Fri, 10 Oct 2025 16:14:46 GMT

As far as I can see there has not been any Internet outages otherwise they will appear listed. There are other reason why you could experience a missing internet connectivity but no internet outage is recorded like for instance coaxial cables issues or fiber optic malfunctioning, wifi connectivity Can you please identify a specific moment in time in the past 30 days or from now on where you are experiencing a missing Internet connectivity but the agent doesn't "recognize" it as an internet outage?

speed test

SBK — Fri, 10 Oct 2025 00:04:24 GMT

Sorry but this post was not in the email alerts :-( Can you please tell me which agent ID ?

Hardware agent has been abandoned and cannot get back to Online

ISPtracker_Support — Fri, 12 Sep 2025 16:58:37 GMT

Yes, that would work but we have to do that in chat please. I'll go ping you there.

Purchased extended reporting but reporting showing as basic

nwicks — Thu, 11 Sep 2025 13:03:32 GMT

Thank you!