<![CDATA[SOLVED: Cannot activate hardware agent]]>Hi,

I have tried activating the hardware agent since yesterday, but unfortunately it can't. I connected it to a router connected to the internet, and I can see it gets an IP address. But when I try to activate it, the site says it is offline. Please help.

4b240ebb-7438-4388-be2d-800ac8c7df13-image.png

]]>https://support.isptracker.com/topic/176/solved-cannot-activate-hardware-agentRSS for NodeFri, 11 Sep 2026 01:29:07 GMTFri, 04 Feb 2022 15:44:30 GMT60<![CDATA[Reply to SOLVED: Cannot activate hardware agent on Mon, 07 Feb 2022 21:27:33 GMT]]>Sorry it took so long to reply. For what ever reason, no notification was sent about this post. We'll look into that.

]]>https://support.isptracker.com/post/736https://support.isptracker.com/post/736Mon, 07 Feb 2022 21:27:33 GMT<![CDATA[Reply to SOLVED: Cannot activate hardware agent on Mon, 07 Feb 2022 21:13:56 GMT]]>@outagesio_support Hi. After trying again today, it's working now.

Thanks.

]]>https://support.isptracker.com/post/735https://support.isptracker.com/post/735Mon, 07 Feb 2022 21:13:56 GMT<![CDATA[Reply to SOLVED: Cannot activate hardware agent on Mon, 07 Feb 2022 21:08:25 GMT]]>Hi,

You just need to make sure it is connected first, then you can activate it.
Connect it, power it up, wait a few minutes then go ahead and activate.
Let us know how that goes.

]]>https://support.isptracker.com/post/734https://support.isptracker.com/post/734Mon, 07 Feb 2022 21:08:25 GMT