Information, Support and FAQ forums for OutagesIOOur FREE software monitors your Internet service and provider then alerts you when you have connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).
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Dashboard - Light view
The Light view is our default free Community reports.
The purpose of the Light view is to show information in way that most can understand while troubleshooting their Internet connection.
It can be considered as a starting point in learning about how OutagesIO can help you find and solve problems.
This level of the service does not use email notifications to encourage members to get to know the service.
Our support team is more than happy to answer questions in our forums to help understand what is being seen. Others have also posted questions and searching the forums before asking might lead to the answers being sought.
Our optional Extended reports upgrade add many additional options such as flexible notifications, automated speed testing, ongoing historical data and much more.
Extended also show both the Light view and Standard view. To switch between less information and more information, simply click on the Light view or Standard view buttons.
Light view, shareable section
This is a quick representation of how this Internet connection is behaving.
The Light view allows sharing the top section of the reports on Facebook or Twitter. To share on other sites or to send the same image via email, there is a download option as well.
Breakdown of my Internet problems
This graph shows where most of the problems are in terms of being local, with the provider or beyond.
When my Internet was down
This area shows ongoing updates of confirmed Internet outages, when they happened and where the algorithm thinks the problem was, on your own network, with your provider or beyond.
My outages in a visual representation (mouse over for details)
While the above provides basic information about outages, mousing over each event in this section reveals more details about the event.
Each entry shows date, time, duration, hop count, hop down, who owns it and more. To help understand how the Internet works, we have written an article that tries to explain it in non technical terms and can be found here.
The nature of TCP/IP and Internet connectivity
The information provided is key to understanding where most of the problems are originating from and how to deal with them by having hard facts.
If an agent owner does not have the technical ability to understand these results, someone who is more technically inclined should be able to provide assistance and explain what they are seeing. Members are also welcome to post in these forums and we'll try to help when ever possible.
When are most of my outages at (mouse over for details)
This graph shows when most of the problems are occurring with this Internet service.
Over time and as outages are logged, added into this agents reports, a trend will begin to emerge in the graph.
Each bar represents a 30 minute time frame and each bar contains up to three time ranges between seconds, minutes and hours.
By looking at the bars, one can see when most of the problems are occurring, how long they generally are.
In the above example, the most common time of outages for this connection is about 5:30pm and most of the outages are seconds long or under one minute. The graph shows that there are other times when this connection suffers the most problems such as around 7am and around 1am.
Right hand column
The right hand column contains basic information about the agent along with useful network details.
When asking for help with an agent, always share the agent ID so that support can look at its reports.