Information, Support and FAQ forums for OutagesIOOur FREE software monitors your Internet service and provider then alerts you when you have connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).
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Dashboard - Standard view
NOTICE: Our demo has most options enabled and mentioned in this document.
The Light reports is our free Community offer.
Our optional Extended reports upgrade include both Light and Standard views.
The Standard view tries to show everything needed on one single page while trying not to overwhelm the viewer at the same time.
The Light view reports are more of a quick overview while the Standard reports view offers more details and information to help troubleshoot Internet connection problems. Click on the Light or Standard view buttons to get the preferred view.
The right hand column contains information about the agent along with useful network details.
Starting on the right hand side of the page
Links & Remote devices
This section gives quick access to anything that is remotely connected.
Camera. If you have connected and enabled a camera on your hardware device, you will see the link to access it here. Keep in mind that you will have to add a port forward on your firewall if you would like remote access to the camera.
Demo. In the demo, the camera link view leads to a blank page since we cannot make the camera live at this time. A port forward rule would be set in the local router to reach a camera on the LAN. A camera can be connected to our hardware agent.
DDNS. If you have DDNS enabled, you will see the link to access it here.
Demo: Example image showing a router being reached without having to remember a changing IP. Rather than an IP, you would use 999.dnspoints.com of use a custom name rather than the agent ID. Allowing only a specific IP would be cautioned. DDNS is available in all reports.
RAS. If you have a RAS enabled hardware device, your default profile link will show here.
Environment sensor (seen in our demo). If you have an environment sensor enabled hardware device, the details will be shown here.
For more information on sensors, please see the following links.
Environment sensor enabled hardware agent
Monitor Internet connectivity and environmental conditions
At a glance
This section contains information about the agent, nickname if set, agent details/version, network and other information usually used by support.
Starting at the top of the page
If alerts are enabled, they will be shown at the top of the page. Alerts are a way to keep track of events and what was done about the situation.
When an alert is displayed, it must be acknowledge by someone. To close it, a note must be left explaining what the situation was and what was done about it.
Mainly used by IT personnel to keep track of problems with history but can be used by any member with Extended reports.
If the agent is able to communicate with the OutagesIO network, it will continue to update this graph. If the agent is unable to reach OutagesIO, an 'Inactive' status will be shown.
Important. Inactive and Disconnected statuses do not imply IP outages.
Do not re-install your agent software when you see these statuses, it simply means that your agent is not able to reach the OutagesIO network.
Please see the posts listed below to better understand these statuses.
If the agent cannot reach OutagesIO, it means one of several things including that the agent/network is unable to reach the Internet or the agent is only unable to reach the OutagesIO network but is able to reach other sites. And of course, it is possible that there is in fact an outage in progress and if the agent is left to run, it will absolutely report the outage if it is an IP based one.
If there is an IP outage in progress, restarting the PC, the agent service or hardware agent will cause the outage details to be lost.
Non IP related problems cannot be seen by the agent. The agent can only confirm IP outages, it cannot know when the modem or wireless radio is suffering signal loss. By understanding what is being seen, these problems can eventually become clearer.
Please see the following posts;
Howto: Inactive / Excessive outages and notifications
Howto: Internet outages, alerts and agent statuses
to better understand what inactive status can mean.
If using a hardware agent, never use the reset button. The agent is fully automated and will always re-connect on its own so long as it can get a DHCP IP and Internet access.
The heartbeat is often used as a quick visual guide by installers in the field or IT admins installing on remote PCs and other devices.
The neighborhood map shows if others in the area are experiencing related problems with the same Internet provider.
Please see this post for more information.
Dashboard - Standard view, 'Neighborhood map'
The recent events section gives a brief summary of the last few outages and communications between the agent and OutagesIO.
Important: If there is no message under 'Agent communications' named 'Agent sending updated hops', it means the agent is not able to communicate properly with OutagesIO and therefore, unable to log and confirm outages. Typically, this is because ICMP is blocked either on the PC the agent is running on, the firewall and possibly even the Internet provider. This must be solved.
The outages graph shows the last 50 outages the connection has experienced along with detailed information about each. When mousing over each bar, accumulated details for that particular outage will be displayed. Older information can be found in the historical menu when reports are in Extended.
Outages avg time
As outages build up so does the averages graph. This graph shows when most of the outages are occurring so that over time, trends are built up showing when problems are happening. Older information can be found in the historical menu when reports are in Extended.
Speed test graph (Enabled in Extended reports)
Bandwidth testing is an interesting topic which is often misunderstood because it is not solely about bandwidth. A location can have a high bandwidth service yet users may find themselves barely able to reach resources on the Internet.
Here is an article that tries to explain commercial speed testing services.
Are Internet speed tests for real?
If speed testing is enabled, the agent algorithm will trigger speed testing based on a variety of fluctuations, trying to test at the best possible moment. This will help to better visualize how speeds (bandwidth) and in fact, throughput are doing on the connection in a way that a human being trying to test at the right moment could not do.
The test is not completely accurate because by the time it completes, things could have changed drastically.
The OutagesIO solution tries to show ongoing averages (baseline) and when speeds become lower. The result is a graph which gives a visual representation of how speeds are doing and which tests were conducted. Mousing over the graph will display dates/times and types of tests. Different tests are shown in different colors to help visualize the overall report to more easily compare with outages and pings reports.
Colors and meanings
Various colors help to visualize which tests are baseline and which are triggered based on certain events.
Green: Baseline test. The agent software is running a speed test on a regular basis in order to establish a baseline or average.
Blue: Latency trigger. This test is triggered when the latency of the connection begins to fluctuate outside of the measured averages.
Orange: Slowdown trigger. This test is triggered when short burst speed tests are run and the results show slower than usual speeds.
Black: Outage trigger. This test is run moments after an outage ends to determine if speed is back to normal or if it remained slower than the calculated average before the outage.
Note: Black speed test bars can be related either to outages or Disconnected status in some cases. The agent algorithm triggers the test.
IMPORTANT: Speed testing uses data
Speed testing should always be considered experimental and the algorithm and methods used continue to be in development.
Speed vs throughput: Internet 'speed' is technically bandwidth. Bandwidth is the max amount of data the connection will allow based on the purchased plan.
Throughput is the amount of data this connection can actually move at any given time. Bandwidth and throughput are very different things.
Monthly data plan vs Unlimited plans: Speed testing uses data. If the data plan is large or unlimited, this may not be an issue but if it is a capped data plan, speed testing should be conducted conservatively. OutagesIO understands capped plans and tries to optimize this test to make it useful without wasting data.
Please see this page for more on the current (2021) speed testing settings and options.
Configure menu - Speed test
This section offers overall statistics about the performance of this Internet service and where most of the problems might be.
MOD means 'most often down'.
% Affected networks: Percentage of Internet problems with LAN, ISP or beyond.
Top MOD hops: Top most problematic hops showing where, LAN, ISP or beyond.
Top MOD orgs: Organizations experiencing the most problems relating to this connection.
It is important to note that all references to 'Beyond ISP' are informational only. The most important information is how the ISP is performing. Anything beyond ISP is not only informational but is a test point that OutagesIO is using to monitor the performance of the service. In some cases, some of these could have affected services but the main point is to monitor the Internet service provider. Older information can be found in the historical menu.
MOD, meaning 'Most Often Down' and in this case related to the hop and organization. A hop is a networking piece of hardware such as a router or modem, then the providers switches, all of which packets must travel across in order to reach Internet sites or services. Each device that data travels across is called a hop.
If any one of these hops prevents data from getting to the next device, the local connection could suffer slow, sluggish or even unreachable services until that device is fixed. In most cases, the cause of such a loss can be attributed to a bad cable, hardware malfunctioning or improperly configured interface/device or of course human error such as a cable being disconnected.
In today's real time world, such problems can affect VoIP phone calls, live video and other services not to mention constantly getting disconnected from servers and other devices.
The Network stats shows the last 50 outages broken down by Lan, ISP (Internet provider) and Beyond. The top 5 hops will show where most of the hop problems have been and the top 5 orgs will show with which organizations if the problems are beyond the local network.
Along with other tests, pings are used to establish a pattern and averages. Pings are not based on any nearby point and only to generate averages so that the algorithm can do its job. Older information can be found in the historical menu.
That said, if there is a sudden change in pings, this information can be considered useful to know there could be a potential problem.