Information and Support

Will do, thanks a lot. 😎

Hi

Excellent. Really pleased with outages. For the first time I can speak to the ISP without them giving the usual its your side of the router. I plan to keep this going for a while longer and get more evidence. What extra features would the subscription model give me that would help.

Thanks so much for your help.

AF

Hi

After cabling on the test PC the internet seemed stable but this is what normally happens. It has a blitz then stutters for a few days seems OK for a short while then the cycle starts again. It's going down again, several times over the last two days. Outages shows providers on these occasions, so it seems clear. Am I reading this correctly?

The Fritz box is a Fritz box 7530 running FRITZ!OS 07.27. It is a combined DSL modem/router with 4 LAN gigabit ports plus WiFi.

At the moment to track down the dropout issue this is the only router connected although I normally run a Unifi system based on the UDM. The UDM is turned off and disconnected from everything. My ISP provides a fixed IP as part of the service.

You are correct in that I was running the OutagesIO software on a PC connected via WiFi. To test I bypassed the Unifi switches but the PC was a long way from the re-positioned router. However I have now made up a long patch lead and the Outages software now runs on a PC connected by cat 5e. The speed and signal levels now seem to be stable and near what is expected ie 21mbs to 27mbs.

Sadly I live in a rural area and although I have several immediate neighbours their internet use is very low and they use all different providers. I have however carried out some research with one neighbour over a few days and can confirm that although he has a few outages these are rare, not as frequent as mine and don't usually coincide. There are 5 of us in a small cul de sac all connected by separate underground cables to a sub connecting box just for the 5 of us. The signal then goes up over poles then back underground to the main FTB cabinet about 900 m away.

My ISP has produced data for my connection showing many disconnects but simply says that BT Openreach (Line owners and managers) can find no fault on the line. Each time (4 so far) they simply come stick their test kit on the line say its fine and disappear. This issue has been going for at least two years through three providers and at least 6 different routers.

Logic doesn't seem to hold sway.

I hope that all helps. Many thanks for your assistance.

AF

Hi,

Thanks.

Agent ID 127995. I’m with Zen internet having changed 6 months ago because of constant dropouts. At the moment I’ve moved back to the Fritbox supplied by the ISP to try and track down the cause of dropouts. The last month or so has been better but the Fritbox is not good at actually detailing when there’s been a crash. This is the 3rd of 4th router I’ve tried to resolve the issue but all the engineers say is there’s no line fault.

Hope this helps.

Andrew Freestone

Having recently installed the agent, outages are already shown However, despite reading a number of the forum articles I'm still confused about the terminology. My agent shows various outages and each time shows the affected network as "On your local network" Hop count 1 with the Hop down being shown as my ISP router 192,168.178.1.

Does this mean my router is dropping the connection or my ISP. I have recently changed to this router from a unifi system (UDM) because of dropouts and I was hoping to prove it was my ISP. Am I misunderstanding the results :?