I have absolutely no idea what I am dealing with with this program >nor what I have learned, if anything, since installing it.
And now I'm told my paid account is inactive. I'm gone!!
There is nothing wrong with your account, those are your agent statuses. What ever happened when you re-installed, it is no longer communicating now.
I have to tell you...... this is pretty frustrating. I don't have
the time for all of this.
Yes but you should not be directing that frustration toward us, we are only trying to help you. We understand that Internet connection issues like this can be frustrating but this is the world that we live in.
You either have to make the time or suffer the bad service if your Internet provider doesn't think it is an issue on their end. Or, hire someone to help you.
Internet providers will pretty much force you to make your case before they spend too much time on it unless they know it is affecting others in your area and even then, may not do much about it until it becomes critical.
Our own experiences in having to deal with such problems is why we originally built what became OutagesIO. Customers would call us, practically blaming us for down time when the problems were usually always their Internet.
We realized we needed an automated way of gathering data that we could show to the customer so they could get help from their provider.
OutagesIO is like any other tool, it is part of the information gathering process that helps us assess the situation. The data it generates along with knowing how things are connected and what you are experiencing are how we can come to some idea of what the problem might be. That said, providers typically will not admit to problems at the street level, that's just how it is.
In this case, your agent is either not installed correctly or you have something running on your PC or firewall that is preventing it from communicating properly.
nor what I have learned, if anything, since installing it.
We have been helping you with the limited amount of data that is
available. You have posted many things and we have been trying to help by sharing as much information as we can considering the limited amount of hard data that we have.
How do I finally get this program up and running properly and >determine the cause pf my consistent disconnects,
without becoming a full time technician?
Sorry if I sound frustrated - but I am.
In terms of using the program, you just install it and if all conditions were met while doing so, it just starts doing its job. There are no controls, nothing to change etc, the rest is in your reports on the OutagesIO dashboard for this agent.
You do not have to become a tech, we are happy to help explain what we're seeing as we have been. From here, it looks like your own router might be part of the problem along with signal levels in your area.
I suggested you connect the PC directly to your providers router then let the agent run for a day or two and see what we get from that.
At this point, I don't know what else to suggest because the agent is no longer communicating. You were able to ping an OutagesIO device so it seems like something on the PC is preventing the agent from working right.
You mainly need to figure out that part, get the agent working and we'll be happy to keep helping you with the information we're seeing.
First, go into your programs and make sure that the agent is uninstalled. Make sure there is not a second program that somehow got installed. Re-install the agent by following all of the help that is made available in the installation steps.
Alternatively, try to find a friend that is tech savvy to help you with this part so that we can get good data and can help figure out what is wrong with your Internet if additional data shows up.