Just an update.

From the investigations, it seems that the outages notification email may have accidentally been removed quite a long time ago, maybe as far back as 2021.

It's odd there have not been more complaints.
All other notifications appear to be there.

Of course, if that is the case, that will be re-added.

The ratio is much higher for software because it's an instant download.

Hardware is mostly used by businesses while software agents are mostly used by consumers and especially free members.

Because most people are becoming used to ordering online that waiting a day to a few days for most might not be a problem.

The Windows software is much more of a challenge to maintain across so many versions and so many possible combinations of packages installed on different PCs.

That said we do continue to try and find the elusive problem we seem to have with the Windows agent.

Trashing us publicly for trying to help you doesn't make any sense. You told us you have had up to 30 agents running and said it was great that it's free.

As an admin yourself, surely you can appreciate the complexity of this problem. Even as a free member, we are still committed to helping because we want to find and solve the problem.

The problem is not widespread. If it was, we would be hearing about it a lot but we aren't. You are running 2016 servers and it's quite the task to have a single software that runs across all Windows versions.

Losing track is easy because it's a very long thread, and we've made other updates in some of the releases. The dev told me it was fixed in 1.75 but the log you sent us was 1.77 so clearly there is simply something that got out of sync.

If the agent is not working for you, we do not know why. I can tell you that the Windows dev has been working on yet another release to try and improve the fixes recently made but I don't know if that will solve why only some of your agents are not working right.

I'll reach out again to try and find out what he meant by pointing out 1.75 as being fixed.

Thanks for clarifying.

That method evolved because many members would never disable their emails when leaving the service and we found our domain getting blacklisted.

At one point, we didn't have such a limitation so the network could end up sending hundreds upon hundreds of emails to a mail service. It didn't take long before we got blacklisted which affected any other members using the same mail services.

Instead, we decided that since Inactive is something that someone should look into quickly if they are interested in such notifications, it made no sense to keep sending emails about the same thing.

This also helped solve being blacklisted and affecting other members.

Inactive notifications aren't outages, they aren't something the agent is able to detect, such as signal loss on coax and wireless based services. It's more of a notice that something is preventing the agent from communicating with the OutagesIO network.

https://support.outagesio.com/topic/12/about-internet-outages-alerts-and-agent-statuses/1

Hope this helps.

Hi,

Just visit paypal and you can cancel there. Just as a note, it's also where you can cancel any other subscriptions you have when it's not available on the site you purchased from.

In our case, we've spent countless hours trying to integrate it into the site but have not been successful and will keep working on that.

Hope you found the service of some use.

Hi, just checking in to see how it's going.
Is it working as expected?

We love feedback, it helps us to know how things are going :).

@brendan-techdoz said in Ordered subscription for the wrong agent:

130090

Hi,

Not a problem, the subscription was moved to the other agent for you.

Thanks for using OutagesIO.

And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.

Last communicated on 2023-02-09 13:02:30.

Hi,

The agent service should automatically start and stop when the PC comes up or goes down.

Have you looked at the service to make sure it's running? It's called Echo Networks Service.

When you installed, you were sure to be doing so as Administrator?

As an update, there is another thread in the forums where someone has around 30 agents and some random problems were coming up.

After months of testing, we were finally able to isolate the problem and we thought it was fixed.

Additional logs provided to us using the latest version shows that the problem is still there in some form or another.

The agent uses a multithreaded method and it seems that in some cases, one of the threads can spiral out of control causing the agent to miss sending some data now and then.

What's probably happened from looking at your reports is that the agent missed sending pings because the rest of the data looks consistent while the missing pings have no associated missing communications.

In other words, when those pings were missed, the gaps, the agent was still communicating which tells us it failed to send the pings in those times.

When you see gaps, you can always look at your outages to see if there was an outage at the same time. If so, you can discount the missing ping/heartbeat as it makes sense since the agent was not able to communicate. Otherwise, you can attribute the gaps to the problem we are now working on and will release an update once tested.

The biggest challenge with offering online services is that when folks come across problems, they usually prefer to blame the service and tell others how bad it is.

The fact is, if people took the time to let the service know about the problems, they will always do everything possible to fix any problems to keep hard-earned members.

Thank you for pointing this out.

Hi,

When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

Once you activate the agent, the Extended reports will start.

I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.

Were you able to add another agent?

You're welcome. I forgot to allow you for posting, you're all set now without our having to moderate.