@outagesio_support Thanks, I'll tread lightly and give it a go. Will post how I get on.
@asfreestone Agent ID 127995 Continuing on from above: I have just re-installed my UDM and I think, thanks to the agent, I have established the fault lies with the provider. Am I correct in saying that as I now have separate modem and router (the PPOE is configured on the router so the modem is a pass through) this still counts as 1 hop.
I have asked for a copy of outages from my provider and although in their information some drops coincide the agent shows a greater number. Their data also show two outages for several hours which never happened.
Once I confirm the above I intend to use the extended reports as evidence to take the complaint up the food chain.