Information and Support

Hello,

Not sure what more I can tell about the VPN. All seems to work nominally with or without it running.

In the past I have tested the connection speed from many locations and found that the VPN never blocked such tests and that there is very little difference in speed with or without. They do not seem to be worried about speed testing. Probably it takes very little bandwidth compared to streaming, bittorrent and other high bandwidth uses.

I am using "Private Internet Access" since probably 10 years now. They are cheap (using the specials) rarely have trouble and have a proven 'no logging' policy.

Clear from the speed tests with the client is that I never get the 10Mps I am promised. Mostly much less. The outages have been less the last days which is good for our use but bad to show Telmex. The days before we had many half day and longer outages.

Glad it's useful learning for us all!

Regarding the VPN I needed it yesterday and forgot to turn it off. I still see speed checks, hops and all the other information. So I guess the client works fine with or without VPN. At least the way my VPN is configured. Maybe that would also affect.

If there is anything you like me to test let me know.

Dada

hello,

It seems it is working now!

And I think I know why. Something must have happened during the system upgrade to the new LTS base of Ubuntu so it ended up running as user. Once I started it up as root it worked. Now I have to figure out why it changed from starting as root, to starting as user during the upgrade. Though maybe it's not really relevant anymore and I should just find a new place to insert the line to have it auto-start on system boot. It is still strange as I was able to ping Google and the address you gave me as user. But maybe the client needs other functions that unlike "ping" have to be done as root.

Again thank you so much and I really hope this did not completely waste your time!

Sincerely,

Dada

When I run: cat /proc/sys/net/ipv4/icmp_echo_ignore_all it responds with 0 which means icmp is not blocked. Doing ping google.com gives a stream of pings. So it looks ping is allowed on the computer as well as on the router as pinging google works.

What do you think. Is there an other way to check?

I thought I try:

dadak@dadak-Inspiron-15-7569:~$ ping www.outagesio.com

PING www.outagesio.com (184.164.141.218) 56(84) bytes of data.

^Z

[3]+ Stopped ping www.outagesio.com

dadak@dadak-Inspiron-15-7569:~$ ping www.outagesio.com

PING www.outagesio.com (184.164.141.218) 56(84) bytes of data.

*No response from outagesio

dadak@dadak-Inspiron-15-7569:~$ ping app.outagesio.com

PING app.outagesio.com (184.164.141.220) 56(84) bytes of data.

^Z

[5]+ Stopped ping app.outagesio.com

dadak@dadak-Inspiron-15-7569:~$

• No response from app.outagesio.com either.

dadak@dadak-Inspiron-15-7569:~$ sudo ufw status

[sudo] password for dadak:

Status: inactive

• Firewall is off

I"ll have to do some reading to see how to solve that.

But I recently, possibly the end of April, updated my Neon Installation to the next ubuntu base. It could be that at that time a basic firewall was installed or rules updated. I never looked at my firewall. And yes, also the VPN client could have changed settings. I'll look at it and let you know :-)

Dada

It is still a mystery. As of Thu May 14, 2020 11:46 pm (my last message) The VPN has been off. Still no outings are showing and no speed checks are done. It shows 21:10 uptime and 2:50 down time since I restarted the client. This is about correct as today the internet worked most of the time. The last outing recorded is still 29 April.

I have to turn it on for a little while but will turn it off again after. Rather I will kill the vpn thread in case it's somehow still interfering while disconnected.

Dada

I've been keeping an eye out on this and there isn't enough information to know anything yet.

Maybe you can share a little more info.

For example, the providers router/modem, this is the only device on your network that you connect to? Meaning, you do not have a switch or another router before theirs? Your Internet connections are directly from their device?

The phone(DSL) cable comes from the filter directly into the modem/router. Just one box providing Wifi and 4 unused LAN ports. Both my computer and phone are directly connected to the Wifi of the modem. I have turned off the VPN and will keep it off to see if that makes a difference.

I ask because I see that your hop one which appears to be your gateway has used four different private network segments.

10.60.10.1, 10.31.1.1, 10.34.10.1 and 10.38.1.1. After that, it goes to a public IP.

Could that be when the VPN switches servers?

In this case, things are not obvious and this happens now and then. I'm sorry it's happening to you and I wish OutagesIO could help you but there is just not enough information and some things are not quite usual.

Lets see. I hope this also helps you in some way!

@Alex:

I'm taking a closer look.

Can you restart the agent please. It's been running for 3 days and I see that the last speed test was on the 9th which is when it was last restarted. Ok, I restarted it. Actually I saw there were two otm_linux processes running. I killed both and restarted. Now one process is running

I think the reason the speed tests aren't coming in is because your bandwidth is below even 1Mbps. Our test runs at 1Mbps minimum which might explain what is going on there. We have been testing code that can report speeds below 1Mbps but it's not released yet.

Sometimes that may be true but most of the time, when there is a connection, it works for Zoom, YouTube on HD so I would think that is more than 1Mbps.

I can pretty confidently state that the agent would log IP related outages if that is what was going on. It typically will not show an outage if you disconnect the local router because it needs at least one hop beyond the first hop or gateway. Meaning, if you installed the agent so that there is the gateway then another hop, then it would see that next hop down if it was.

Sorry this is a bit too technical for me. I only know that when I first installed it last month it did record 5 outages in the first day. The same keeps going on but now not recorded.

Note also that looking at your reports shows a bunch of 10.x.x.x IPs/hops. It looks like your provider's modem is your gateway and then the ISP network, all using the 10.x.x.x network. That makes it a bit hard to decipher what is what.

I am connected with Private Internet Access VPN. But while initially is was recording the outages (with or without the VPN) Now it has not been recording again with or without the VPN running.

The setup makes me think your provider is a small one reselling the larger one. Not sure yet.

I am using Telmex which is the main provider for the whole of Mexico.

Too bad you can't get a neighbor to use OutagesIO too. Then we could figure out what belongs where.

That will be difficult. I don't know who has internet here and my Spanish is not enough to be able to explain…

Let me stare at it some more.

Hello,

I think my agent ID is 31591.

The thing is that the first (and only) 5 events recorded (in April) kind of represent what is happening. The internet connection goes of for seconds, minutes and often many hours. Nothing at all was recorded after these first events. Also the speed test is not updating.

The modem has a light for "power", "internet","DSL / WAN" and beside the LAN ports a "WPS/WLAN"

When power, internet, DSL and WLAN are on, the internet is working without trouble. The internet light indicates that the modem is able to ping/connect with the provider's site, which normally means you can connect anywhere on the internet.

When the internet light is off, the internet connection is off. In that case the DSL light comes on intermittently indicating that it's trying to establish a link.

The main reason the connection is not good is indeed signal strength. However sometimes the signal is just enough to lock on and the Internet light indicates that the modem is able to connect (ping?) successfully with the internet provider at other times it just keep blinking for hours till it catches on again. The technicians know we need new cables and an exchange box closer to our house. They just do not seem to be in a hurry to do it (since 6 months already!) If I can show how bad it really is I may get a higher priority.

As a test, if I unplug the dsl cable should outagesio record it as a disconnection? It does not. Though there are regular small interruptions visible in the heart-beat, they are also not showing with the Outages bars.

Hope this can help :-)

Hello!

Thanks, I was wondering what happened as your earlier replies were super fast.

I don't fully understand why it would not record the outages. I just have a DSL connection over the land line. The only wireless part is the Wifi after the modem. That part keeps working fine and the internal network is up.

The lights on the modem clearly show when its connected with the internet and when not. The outages website does not seem to capture it. I would think if there is no internet connection the client can't connect with the outages host and it would record it as not being connected.

The main reason for running the client is to be able to show Telmex that over half the time the modem is not connecting.

Hope you have some idea

Did you receive the below post?

Everything seems to be running but outages are not recorded…

@dadaksa:

Hello,

I am not sure what I am doing wrong but so far since 2-3 days the computer has been on most of the time and only four short outages show from the first day. Of course the agent has been running all the time and shows as active on the website. In reality the internet was running intermittently and sometimes not working for hours at the time. (not working on the computer, nor on the phone and the internet light on the modem was off, it just kept trying to connect) I must be doing something wrong.

There are also no speed test updates since 30 April.

Any hints would be appreciated :-)

Dada

Hello,

I am not sure what I am doing wrong but so far since 2-3 days the computer has been on most of the time and only four short outages show from the first day. Of course the agent has been running all the time and shows as active on the website. In reality the internet was running intermittently and sometimes not working for hours at the time. (not on the computer, not on the phone and the internet light on the modem was off, it just kept trying to connect) I must be doing something wrong.

There are also no speed test updates since 30 April.

Any hints would be appreciated :-)

Dada

I just see that my below message was never sent….

The dashboard is now showing details. I just had to refresh the page.

adding a line to rc.info did not work. But I see there are many places to add startup things so I'll keep trying :-)

Sincerely,

Dada

Great, you've got it running.

Killed the process and restarted it with sudo. The first error message changed (but I understood that it's nothing to worry about) and the second error disappeared. Also in the control panel, the not receiving hops message, is gone now. The dashboard is not showing any details yet. The up and down times continued from where they started last night.

./starter_linux_ocp.sh: line 8: /deviceid: Permission denied

Is now:

./starter_linux_ocp.sh: line 8: $files: ambiguous redirect

It would be best to turn this into a service that auto starts/stops/restarts which I'm sure folks in your operating system's forums or searching Google could help. It is beyond our scope of support.

I should be able to figure this out. I am a linux user for 20 years now, though mainly as a work system and only going under the hood when needed. Interesting though!

How to remove the first incomplete agent installation from the Manage Agents page?

Easy with your explanation :-) Though I would not have thought of looking there. A delete button in the overview page (with the other actions) maybe more intuitive, though also easier to press by mistake.

Glad you got this working. Let me know if you need any more help.

Thanks so much for the quick and detailed replies. Really appreciated!

All the best with the project.

I hope to use it to fight with my provider who keeps 'fixing' it but it keeps going on and off. Since last night it shows it was not working 20% of the time! Especially in the current situation where I need to host and attend many Zoom meetings, a reliable connection is needed more than before.

And in case this is usefull:

dadak@dadak-Inspiron-15-7569:~/otm$ ps aux | grep otm

dadak 19991 0.0 0.0 401576 3584 pts/1 Sl Apr28 0:00 /home/dadak/otm/otm_linux

dadak 20841 0.0 0.0 15620 980 pts/1 S+ 00:08 0:00 grep –color=auto otm

Should it run as root? If so how should I stop the current session and restart it as root.

How to remove the first incomplete agent installation from the Manage Agents page?

Thanks for the very quick response and update!

I followed the instructions and used start="/home/dadak/otm"

It shows as active now but the there were two errors during the installation I don't know if all is fine:

dadak@dadak-Inspiron-15-7569:~$ cd otm

dadak@dadak-Inspiron-15-7569:~/otm$ ./starter_linux_ocp.sh

./starter_linux_ocp.sh: line 8: /deviceid: Permission denied

[line 8: echo "$devid" >$filesetc/deviceid]

Make sure to create /etc/agentid with credentials before starting this script

Make sure you have set the 'start' path where this file is

You could add this to /etc/rc.local to start it or build a service for it. Please search Google for more.

Receiving binary location

Getting the OTM Package

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

0 150k 0 0 0 0 0 0 –:--:-- --:--:-- --:--:-- 0

Downloading OTM

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

100 150k 100 150k 0 0 44716 0 0:00:03 0:00:03 --:--:-- 44703

OTM show be downloaded and if so, we're starting it and exiting this script

dadak@dadak-Inspiron-15-7569:~/otm$ socket(SOCK_RAW): Operation not permitted

Thanks! Let me try

Hello,

I was trying to install the agent on linux.

I created the file with the credentials in the etc directory.

I created the otm directory in my /home and copied the script in the same directory and made it executable.

When executing it just loops trying to download and failing to create some files:

–-------------------

dadak@dadak-Inspiron-15-7569:~/otm$ ./starter_linux_ocp.sh

Make sure to create /etc/agentid with credentials before starting this script

Make sure your starter file points to the correct directory where you are placed the binary into - Edit this starter file accordingly

You could add this to /etc/rc.local to start it or use some other method.

Receiving binary location

Getting the OTM Package

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0Warning: Failed to create the file /otm/otminfo.log: No such file or directory

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0

curl: (23) Failed writing body (0 != 17)

cat: /otm/otminfo.log: No such file or directory

cat: /otm/otminfo.log: No such file or directory

^Z

[1]+ Stopped ./starter_linux_ocp.sh

–----------------------

Any idea what I am doing wrong?

The installation instructions talk about: Create a directory called /otm and copy the binary into this directory.

Which binary? the script? there is no button to download any binary (like in the Windows installation Video). I understand that it should be downloaded by the script.