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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

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    dltwyman

    @dltwyman

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    Best posts made by dltwyman

    • membership / purchases do not show the hardware agent nor my year subscription

      https://app.outagesio.com/user/membership purchases do not show the hardware agent I bought and installed nor my year subscription . dashboard is there , and shows "extended" and seems to be working.

      I purchased it through my account online. Should I be worried about this ? thank you dt

      Screenshot 2022-07-14 7.47.13 AM.png

      agent id 129276

      Screenshot 2022-07-14 7.45.33 AM.png

      posted in OutagesIO features subscription membership agent
      D
      dltwyman

    Latest posts made by dltwyman

    • RE: hardware agent didnt recognize outage as an outage

      @dltwyman agent id: 129276 . it is obvious via the graph it saw it , but it triggered no outage or alerts .

      posted in OutagesIO features
      D
      dltwyman
    • hardware agent didnt recognize outage as an outage

      had a real several minute outage, the hardware agent saw it but there no option to record it as an outage , or it didnt recognize it as an outage . 09-28-2022 07:27 am pst to 07:33 am this morning. attached sScreenshot 2022-09-28 7.47.03 AM.png screenshot. I tried to find somewhere to manually label and add notes to the outage but could not since it didnt have it recorded as one ? and i couldnt find any setting that might be incorrect for it to recognize the obvious outage ( it was a bad storm and the downpoour completely cut signal ) . We have to use this to match the outages in the WFH reports which is why we have this device. it's a problem today as the work login time was 07:30 am exactly ( of course ) and I have no outage recorded at that time.

      posted in OutagesIO features outages hardware agent connection
      D
      dltwyman
    • membership / purchases do not show the hardware agent nor my year subscription

      https://app.outagesio.com/user/membership purchases do not show the hardware agent I bought and installed nor my year subscription . dashboard is there , and shows "extended" and seems to be working.

      I purchased it through my account online. Should I be worried about this ? thank you dt

      Screenshot 2022-07-14 7.47.13 AM.png

      agent id 129276

      Screenshot 2022-07-14 7.45.33 AM.png

      posted in OutagesIO features subscription membership agent
      D
      dltwyman