Information and Support

Hey, thanks a lot!

Yes, I can ping tpw.outagesio.com again:

PING tpw.outagesio.com (66.85.130.3) 56(84) bytes of data.
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=1 ttl=47 time=150 ms
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=2 ttl=47 time=148 ms
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=3 ttl=47 time=146 ms
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=4 ttl=47 time=146 ms
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=5 ttl=47 time=150 ms
64 bytes from 66.85.130.3 (66.85.130.3): icmp_seq=6 ttl=47 time=148 ms
...

The slow ping times could be related to some kind of peering problem, at least a steep increase happens within the twelve99 networks (measured with mtr tpw.outagesio.com:

 6. ffm-b5-link.ip.twelve99.net                                                                                                                                                                   0.0%   207    7.9   8.9   6.7  23.3   1.6
 7. ffm-bb1-link.ip.twelve99.net                                                                                                                                                                  0.0%   207    6.9   8.9   6.9  11.2   1.2
 8. prs-bb1-link.ip.twelve99.net                                                                                                                                                                 59.4%   207   18.5  17.5  15.2  19.8   1.2
 9. rest-bb1-link.ip.twelve99.net                                                                                                                                                                 6.3%   207   93.3  93.3  91.1  96.7   1.2
10. atl-bb1-link.ip.twelve99.net                                                                                                                                                                  0.0%   207  111.2 111.9 109.7 115.1   1.2
11. nash-bb1-link.ip.twelve99.net                                                                                                                                                                80.6%   207  116.3 116.4 114.0 123.5   1.7
12. dls-bb1-link.ip.twelve99.net                                                                                                                                                                 88.3%   207  128.2 127.9 125.8 129.5   1.1
13. dls-b23-link.ip.twelve99.net                                                                                                                                                                  0.0%   207  149.7 149.6 147.2 165.7   2.1
14. dls-bb2-link.ip.twelve99.net                                                                                                                                                                  0.5%   206  127.1 127.6 125.3 130.4   1.1
15. phx-b6-link.ip.twelve99.net                                                                                                                                                                   0.0%   206  147.9 149.6 147.1 165.5   1.9

And it seems to also have fixed my inactive agent problem - after restart, it is now online again.

Thanks again!

Hey,

my agent running on my raspberry pi stays inactive or disconnected. Restarting and even resetting the agent does unfortunately not help to get the agent back to running. I am using the agent at URL: https://downloads.echonets.com/otm/arm64_otm_1_81_2401.

The /tmp/otm.log is empty.

What might be related: I can't ping 'tpw.outagesio.com' from neither my home network, nor from other servers in Germany (hosted at hetzner):

PING tpw.outagesio.com (66.85.130.3) 56(84) bytes of data.
From 66.85.130.3 (66.85.130.3) icmp_seq=1 Destination Host Unreachable
From 66.85.130.3 (66.85.130.3) icmp_seq=2 Destination Host Unreachable

I can ping other machines (e.g., www.google.com) without problems. Last week I observed that the ping times collected by the agent increased significantly, somewhere around 140ms on average.

Any suggestions on how to get the agent back to work?

Best