The dev fixed the agent showing extended, but the reports are still not accessible. The reply to my reporting that I clicked the Outages link under Historical was to look where I'd already said I'd clicked and nothing happened.
I am now also having Agent Disconnected issues for no apparent reason. I reinstalled it once and it started working for a few hours, now it is down again and if I restart or reinstall I lose data. That is not a good start, to having just upgrade my service level.
Like the dev side, there is a human being on this user side getting frustrated by constant outages from his ISP and now a tool that suddenly stopped working.
Might be better if an innocuous statement that things aren't off to a good start is ignored and the issues addressed, instead of a defensive post that ignores the reported problem and tries to dress down the user!
