Information and Support

I have used the contact form, providing my email and agents involved, but have not heard back as of yet.

Update:
I have run a firmware update on all of the agents we have, but when I went to activate them, I kept getting the message that these agents were not connected to the network. They were connected to our switch and I was still getting this error message. Can I get some assistance on this next step so I can get these up and running? Thanks!

I created a new SW agent and the status is active. Do I now need to run a firmware update on the HW agents? How do I do that if so? Also, yes I connected them all to the same LAN to get them online, this will not be their permanent location on our site.

Hi, I can confirm that 130154, 130156, 130157, 130158, 130159, and 130160 agents have been connected to our LAN with internet access. Agent 130148 has been lost so that one is not currently available. Let me know the next step on how to proceed. Thank you.

The company I am contracted with purchased multiple GL-MT300N-V2 's from your company and I am experiencing difficulty setting up these devices on our network. Could there be something on our firewall that prohibits us from installing your product?

@OutagesIO_Support Thank you. I am not going to worry about it then. I am planning on using the hardware agents exclusively. Thanks

@OutagesIO_Support I don't see anything in the log files. Does this problem only occur on agents running on PCs? I have a few of the hardware agents on order. Are those experiencing the issue as well?

I am also having this problem. My dashboard says Disconnected and stops reporting. I checked this on both Chrome and Edge browsers. I can ping tpw.outages.io with no problem.

When I restart the agent, both browsers start reporting again. The agent ID is 130148.