I have 1 gigabit cable connected to docsis 3.1 one year old modem and 1 year old ax 3000 dual band router.
I am getting frequent brief disconnects. Cable tech tells my I'm getting 1,024 mpbs at cable connecting point and can't identify source of my frequent brief disconnects.
My agent has been up for several days and here's what I've observed so far:
- I have received email notifications of outages but they don't show up on dashboard.
- I have so far only one 2 minute outage of undetermined cause on my dashnoard.
- I show many spikes in my pings, several at 3,373; 2,206; 1,538 and 2,723.
- I have dozens of ping spikes over 100 and then long periods of low pings in between.
- Our disconnects increase between 11 pm and 3 am but nothing changes in our bandwidth use at that time. Our waking hours are noon to 4 am so we are up during those increased disconnect hours but doing nothing differently.
I am just trying to figure out whether our disconnects are caused by
a) our cable provider
b) our modem
c) our router
so I can fix the problem. I'm paying a lot for 1 gig bandwidth and not getting what I'm paying for,
What can my dashboard figures tell me to help me determine cause?
Thank you.