Thanks for checking and appreciate your help.
:)
Thanks for checking and appreciate your help.
:)
Hi and thanks for responding.
My agent ID is: 126964
FYI I am not having any performance or outages that I have been able to detect since I installed the device.
So, maybe no problems is a good thing; I want to make sure my device is working correctly.
Thanks,
-B
Hi Support,
I've had my hardware & extended agent running for a couple of weeks now. I am not seeing data / information filled out in the following charts:
Outages & Outages Avg. Time, Network Stats
The heartbeat, speed test results, and pings section are working just fine.
I am wondering if:
I haven't set up my device / account correctly
OR, I just haven't had any outages for the device to detect yet?
Hopefully it's the latter which is really a good problem to have.
Also one comment about the ping section and labelling of the vertical axis on the graph. I'm assuming the axis is time in milliseconds rather than the number/quantity of ping requests sent. I find the chart a bit confusing but then again, I've been using/capturing pings for a long time.
Thanks,
-B