Hello

I have installed the agent on about 20 Windows Server 2016.

For some servers, the agent is installed and running but not reporting anything. I don't know what is causing the issue and it seems a bit random. Can I have some help in troubleshooting ?

Thank you

What is the ratio of software agents vs hardware agents currently ?

I have 23 endpoints online right now and only 5 are reported active on your portal. One endpoint is running latest version of your client but is reported disconnected from outages.io portal. And it's not a connectivity issues because I can ping tpw.outages.io from those endpoints.

I'm getting tired of this. I've spent so many hours troubleshooting your software and you're not even able to follow properly on the issues. I was already using v1.77 with logging enabled and it is still sometimes crashing. I sent you the logs, you said you identified the issue and now you're telling me it was fixed in v1.75 ! This is a complete non-sense, I sent you logs of your app crashing from v1.77 !!!

My agents are on v1.76 and yes problem is still happening. I sent you the logs and all, you said the dev identified the problem. Then no news. Just read again the messages in this thread because you seem lost.

That doesn't make sense, you said the dev identified the problem and was doing some tests on January 15, so after v1.77 was released.

Hello

Have you been able to find a fix ?

I'm glad you found the cause of the issue. I'll wait for you to release another update.

No problem, I understand all of this.

I am not interested by the hardware agent because :

1. delivery in our countries and each center will be very complicated to manage
2. adding hardware in the existing computer rooms will look like additional complexity for the people working there who are afraid of touching digital equipment
3. I like to have the agent on the server because there is sometimes a problem with the network cable of that server and your tool enables me to detect it.

Ok it's good you identified the bug and working on a fix. Hope we'll get to a stable agent at some point.

FYI for other tool that require an agent (Action1 or Itarian for example), I can directly download a customize agent from their website and my credentials are embedded in the installer. I just need to execute it and there is no need to input any credentials during installation or after, and the agents are self-updating.

I understand you don't have this use case now and you don't want to spend time on it, but just to let you know it became quite an industry standard nowadays.

One more thing, it's very time consuming to update the agents because for each server I need to uninstall the current agent, get new keys from the portal and then install the new agent. Would it be possible to make it more simple ?

Ok, I'll wait for an updated version