I installed the software (extended) on a windows 10 64bit pc with admin rights, firewall disabled and result is:
Hearthbeat Works, Speedtest Works, Hops Work, Pings doesn't works
So, because this PC was behind a Sophos Firewall, i tryed uninstall it, and reinstall on other pc that is not behind any firewall and the results it's the same:
Pings doesn't works
In both case i'm able to ping your server.
The Agent ID is: 129687
Can you help me please?