Unable to login to the dashboard for at least 5 hours this morning using various browsers. I got in once on Sunday, but mostly got the same error.

Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

I have (I think) successfully updated my Linux client to the latest version

OTM version 1.62.2006

and am getting heartbeat/status and pings, which correctly indicate when I deliberately disconnect the network connection, but nothing is shown under "breakdown..." , "my outages" and "when are most...".

Under recent events I just see when I first started it and when it last got reconnected, but nothing else.
I.e.
Agent communications

2022-04-09 08:19:38: Agent is sending updated hops to OutagesIO.
2022-04-08 16:07:46: Agent is now communicating with OutagesIO.

So have I got something wrong, or are these no longer available in the free service?

Thanks. I disconnected elsewhere in my local network, and that IS logged correctly. So it is all working as expected then.

Mike

Agent 127083

I have disconnected the local cat5 connection for several minutes several times, and also rebooted the device. These are all registered by gaps in the heartbeat and ping, but nothing is reported in the other graphs.

I have (I think) successfully updated my Linux client to the latest version

OTM version 1.62.2006

and am getting heartbeat/status and pings, which correctly indicate when I deliberately disconnect the network connection, but nothing is shown under "breakdown..." , "my outages" and "when are most...".

Under recent events I just see when I first started it and when it last got reconnected, but nothing else.
I.e.
Agent communications

2022-04-09 08:19:38: Agent is sending updated hops to OutagesIO.
2022-04-08 16:07:46: Agent is now communicating with OutagesIO.

So have I got something wrong, or are these no longer available in the free service?

@mikeshand consistently getting error with "remember" ticked and working fine without in both chrome and safari.

@SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

@SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
I can even login from safari ( I previously used chrome).

@SBK that works fine.

@SBK
I just tried going to outagesio.com choosing the get started drop down and selecting user control panel and tried to login..
I got the gateway error.

I did it again in a new window.

Same thing.

So I copied your first link into a new window and bingo I was able in!

So https://app.outagesio.com/ doesn't work, but https://app.outagesio.com/agent/manage

Does.

Thanks. I'll report back after a few days.

The first link takes me to a login page where I can type in my credentials and I get to my dashboard just fine.

The second link takes me to the notifications page and from there I can move back to my agent with no problems.

If I then logout I can now login again from the usual place.

I'm totally perplexed. Something to do with browser caching?

If I now try from DuckDuckGo it works fine from there too.

So something seems to have sorted the problem.