I have installed the agent, and it didn't automatically update the download page. I left it for a while, and rebooted the computer but it still didn't work (showing the "Missing Hops" message on the dashboard).
So I tried to uninstall / reboot / reinstall but now it won't reinstall (error 80070643).
This is the install log file:
[2908:0F88][2020-08-21T10:55:48]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\Admin\AppData\Local\Temp\{E0174C2E-0D21-41ED-990E-ED76D0B1CAEA}\.cr\Echo_Networks_Service_Installer_V1.61.2005_Release.exe
[2908:0F88][2020-08-21T10:55:48]i009: Command Line: '-burn.clean.room=D:\Downloads\Freeware\OutagesIO\Echo_Networks_Service_Installer_V1.61.2005_Release.exe -burn.filehandle.attached=564 -burn.filehandle.self=588'
[2908:0F88][2020-08-21T10:55:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Downloads\Freeware\OutagesIO\Echo_Networks_Service_Installer_V1.61.2005_Release.exe'
[2908:0F88][2020-08-21T10:55:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Downloads\Freeware\OutagesIO\'
[2908:0F88][2020-08-21T10:55:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Admin\AppData\Local\Temp\Echo_Networks_Service_20200821105548.log'
[2908:0F88][2020-08-21T10:55:48]i052: Condition '(VersionNT64 > v6.1) OR ((VersionNT64 = v6.1) AND (ServicePackLevel >= 1))' evaluates to true.
[2908:0F88][2020-08-21T10:55:48]i000: Setting string variable 'WixBundleName' to value 'Echo Networks Service'
[2908:0F88][2020-08-21T10:55:48]i000: Setting string variable 'WixBundleManufacturer' to value 'Echo Networks LLC'
[2908:1B84][2020-08-21T10:55:48]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2908:1B84][2020-08-21T10:55:50]i000: Setting version variable 'WixBundleFileVersion' to value '1.61.2005.0'
[2908:0F88][2020-08-21T10:55:56]i100: Detect begin, 3 packages
[2908:0F88][2020-08-21T10:55:56]i000: Setting string variable 'NETFRAMEWORK40CLIENT' to value '1'
[2908:0F88][2020-08-21T10:55:56]i052: Condition 'NETFRAMEWORK40CLIENT' evaluates to true.
[2908:0F88][2020-08-21T10:55:56]i101: Detected package: NetFx40ClientRedist, state: Present, cached: None
[2908:0F88][2020-08-21T10:55:56]i101: Detected package: vc140, state: Absent, cached: None
[2908:0F88][2020-08-21T10:55:56]i101: Detected package: EchoNetworksServiceInstaller.msi, state: Absent, cached: None
[2908:0F88][2020-08-21T10:55:56]i199: Detect complete, result: 0x0
[2908:1B84][2020-08-21T10:56:00]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2908:0F88][2020-08-21T10:56:00]i200: Plan begin, 3 packages, action: Install
[2908:0F88][2020-08-21T10:56:00]w321: Skipping dependency registration on package with no dependency providers: NetFx40ClientRedist
[2908:0F88][2020-08-21T10:56:00]w321: Skipping dependency registration on package with no dependency providers: vc140
[2908:0F88][2020-08-21T10:56:00]i000: Setting string variable 'WixBundleLog_vc140' to value 'C:\Users\Admin\AppData\Local\Temp\Echo_Networks_Service_20200821105548_000_vc140.log'
[2908:0F88][2020-08-21T10:56:00]i000: Setting string variable 'WixBundleRollbackLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\Admin\AppData\Local\Temp\Echo_Networks_Service_20200821105548_001_EchoNetworksServiceInstaller.msi_rollback.log'
[2908:0F88][2020-08-21T10:56:00]i000: Setting string variable 'WixBundleLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\Admin\AppData\Local\Temp\Echo_Networks_Service_20200821105548_001_EchoNetworksServiceInstaller.msi.log'
[2908:0F88][2020-08-21T10:56:00]i201: Planned package: NetFx40ClientRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2908:0F88][2020-08-21T10:56:00]i201: Planned package: vc140, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[2908:0F88][2020-08-21T10:56:00]i201: Planned package: EchoNetworksServiceInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2908:0F88][2020-08-21T10:56:00]i299: Plan complete, result: 0x0
[2908:0F88][2020-08-21T10:56:00]i300: Apply begin
[2908:0F88][2020-08-21T10:56:00]i010: Launching elevated engine process.
[2908:0F88][2020-08-21T10:56:01]i011: Launched elevated engine process.
[2908:0F88][2020-08-21T10:56:01]i012: Connected to elevated engine.
[2944:0CEC][2020-08-21T10:56:01]i358: Pausing automatic updates.
[2944:0CEC][2020-08-21T10:56:02]i359: Paused automatic updates.
[2944:0CEC][2020-08-21T10:56:02]i360: Creating a system restore point.
[2944:0CEC][2020-08-21T10:56:02]i362: System restore disabled, system restore point not created.
[2944:0CEC][2020-08-21T10:56:02]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, options: 0x7, disable resume: No
[2944:0CEC][2020-08-21T10:56:11]i000: Caching bundle from: 'C:\Users\Admin\AppData\Local\Temp\{B4A01DC9-CF9B-45BA-83F3-42CF78AB26AE}\.be\EchoNetworksServiceSetup.exe' to: 'C:\ProgramData\Package Cache\{5ed2c352-22ff-4aba-8116-cf877cc8c326}\EchoNetworksServiceSetup.exe'
[2944:0CEC][2020-08-21T10:56:11]i320: Registering bundle dependency provider: {5ed2c352-22ff-4aba-8116-cf877cc8c326}, version: 1.61.2005.0
[2944:0CEC][2020-08-21T10:56:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: Active, restart initiated: No, disable resume: No
[2944:2C6C][2020-08-21T10:56:11]i305: Verified acquired payload: vc140 at path: C:\ProgramData\Package Cache\.unverified\vc140, moving to: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe.
[2944:2C6C][2020-08-21T10:56:11]i305: Verified acquired payload: EchoNetworksServiceInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\EchoNetworksServiceInstaller.msi, moving to: C:\ProgramData\Package Cache\{D30F7507-9D1C-4638-87A7-385A2D0B3B3E}v1.61.2005\EchoNetworksServiceInstaller.msi.
[2944:0CEC][2020-08-21T10:56:11]i301: Applying execute package: vc140, action: Install, path: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe, arguments: '"C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe" /install /passive /quiet /norestart'
[2908:0F88][2020-08-21T11:03:38]i319: Applied execute package: vc140, result: 0x0, restart: None
[2944:0CEC][2020-08-21T11:03:38]i323: Registering package dependency provider: {D30F7507-9D1C-4638-87A7-385A2D0B3B3E}, version: 1.61.2005, package: EchoNetworksServiceInstaller.msi
[2944:0CEC][2020-08-21T11:03:39]i301: Applying execute package: EchoNetworksServiceInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{D30F7507-9D1C-4638-87A7-385A2D0B3B3E}v1.61.2005\EchoNetworksServiceInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[2944:0CEC][2020-08-21T11:05:54]e000: Error 0x80070643: Failed to install MSI package.
[2944:0CEC][2020-08-21T11:05:54]e000: Error 0x80070643: Failed to execute MSI package.
[2908:0F88][2020-08-21T11:05:54]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2908:0F88][2020-08-21T11:05:54]i319: Applied execute package: EchoNetworksServiceInstaller.msi, result: 0x80070643, restart: None
[2908:0F88][2020-08-21T11:05:54]e000: Error 0x80070643: Failed to execute MSI package.
[2944:0CEC][2020-08-21T11:05:54]i318: Skipped rollback of package: EchoNetworksServiceInstaller.msi, action: Uninstall, already: Absent
[2908:0F88][2020-08-21T11:05:54]i319: Applied rollback package: EchoNetworksServiceInstaller.msi, result: 0x0, restart: None
[2944:0CEC][2020-08-21T11:05:54]i329: Removed package dependency provider: {D30F7507-9D1C-4638-87A7-385A2D0B3B3E}, package: EchoNetworksServiceInstaller.msi
[2944:0CEC][2020-08-21T11:05:54]i351: Removing cached package: EchoNetworksServiceInstaller.msi, from path: C:\ProgramData\Package Cache\{D30F7507-9D1C-4638-87A7-385A2D0B3B3E}v1.61.2005\
[2944:0CEC][2020-08-21T11:05:54]i351: Removing cached package: vc140, from path: C:\ProgramData\Package Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\
[2944:0CEC][2020-08-21T11:05:54]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: None, restart: None, disable resume: No
[2944:0CEC][2020-08-21T11:05:54]i330: Removed bundle dependency provider: {5ed2c352-22ff-4aba-8116-cf877cc8c326}
[2944:0CEC][2020-08-21T11:05:54]i352: Removing cached bundle: {5ed2c352-22ff-4aba-8116-cf877cc8c326}, from path: C:\ProgramData\Package Cache\{5ed2c352-22ff-4aba-8116-cf877cc8c326}\
[2944:0CEC][2020-08-21T11:05:54]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5ed2c352-22ff-4aba-8116-cf877cc8c326}, resume: None, restart initiated: No, disable resume: No
[2908:0F88][2020-08-21T11:05:54]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
Is there any way to clear things out after the uninstall so that it can reinstall cleanly?
Thanks!