Information and Support

@OutagesIO_Support Thank you. I appreciate the time it took to troubleshoot this one with me.

@OutagesIO_Support The new agent is 128834. This was the site with all the issues that seems to be running well now.

Agent 128600 can be deleted.

@EchoMin
Whatever changes you made to the script seems to have fixed it. I deleted everything, reinstalled with the new scripts, and everything seems to be downloading and running properly.

Thanks for all the help.
Josh

@OutagesIO_Support

• Disabled the service
• Killed all running processes
• Agent shows as "Inactive"
• Edited the script to run manually.

# exec $start/otm_linux &
$start/otm_linux &

• Run the script manually and I'm right back at the beginning where it won't download the file. There are no apparent errors with credentials, permission to download the file, or anything indicating why it can't download the file.

@OutagesIO_Support
Sorry...I guess I was jumping ahead when you said you showed the agent as active.

I have stopped the service from running.

sudo service otm status

If I search for the running process with your script I get nothing.

ps cax | grep otm_linux

If I search for the name of the script I do get some results, so I manually have killed all processes running the script,

ps -aux | grep 'starter_linux_ocp'

When I run the curl command with my credentials I get a response of
"https://downloads.outagesio.com/otm/otm_1.67.2104_linux" which looks like it exactly matches the URL I was able to manually download from, so that part of the script seems to be working correctly.

@OutagesIO_Support

• Nothing is being populated in the ping field or recent events.
• The public IP is not updated to the correct address.
• The service on the Ubuntu machine shows it is running, but I cannot tell if it was able to download the agent or not. Manually downloading might have helped this get started.

@OutagesIO_Support
Agent 128588 is working without any issues.
This post is regarding Agent 128600.
The 3rd must have been one I created during testing then deleted.

@PJPorch In looking at the script I notice the URL you gave to directly download the file is from outagesio.com, but the script goes to foxymon.com. Could there be an issue with this foxymon.com URL?

BINARY_LOCATION=$(curl -m 20 -s -u $USERNAME:$PASSWORD --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location)

@OutagesIO_Support Both the HTTP & HTTPS links successfully download the file. I am able to get the version following your commands as well.

@OutagesIO_Support This is installed on an Ubuntu server, so I am using the linux script. The reason I posted here is I am seeing the exact same issue where it keeps trying to download the otm_linux binary and can never successfully do it. I can repost to the Linux section if required. I was just thinking the symptoms are identical, so the solution might be the same.

I have also tried to disable the service, adjust the script as below, and then run in manually (screenshot). I get the same result where it loops trying to download the file.

Script when service is enabled:

## exec $start/otm_linux &
#$start/otm_linux &

Script when service is disabled and the script is run manually:

# exec $start/otm_linux &
$start/otm_linux &

Here is my service file. Located at: /etc/systemd/system/otm.service

[Unit]
Description=Startup of the OutagesIO monitoring agent

[Install]
WantedBy=multi-user.target

After=network.target

[Service]
Type=simple
ExecStartPre=/home/josh/agent/starter_linux_ocp.sh
ExecStart=/home/josh/agent/otm_linux
WorkingDirectory=/home/josh/agent
Restart=always
RestartSec=5
StandardOutput=syslog
StandardError=syslog
SyslogIdentifier=%n

Results when running the script directly.

@OutagesIO_Support Below is the script and output from the otminfo.log file.

• The only change to the script is the start variable at the top
• In the folder "/home/josh/agent" I have this script and the otminfo.log file.
• I can give you the agent ID if needed.

OTMinfo.log

HTTP/2 200
date: Wed, 09 Mar 2022 01:12:16 GMT
server: Apache
strict-transport-security: max-age=63072000; includeSubDomains
last-modified: Thu, 11 Feb 2021 12:34:03 GMT
etag: "28888-5bb0ebc1544c0"
accept-ranges: bytes
content-length: 166024
vary: User-Agent
content-security-policy: frame-ancestors 'none';
content-secure-policy: default-src 'self';
x-xss-protection: 1; mode=block
x-frame-options: SAMEORIGIN
x-content-type-options: nosniff
referrer-policy: same-origin
permissions-policy: fullscreen=(self 'https://app.outagesio.com'),geolocation=*, camera=()

Script

#!/bin/bash

#Version 1.0.3

# Enter the full path where you will be placing the starter_linux_otm.sh script into.
# Our example shows '/agent', change this to what ever your path is.
start="/home/josh/agent"

command -v curl >/dev/null 2>&1 || { echo >&2 "The curl package is needed but not installed. Please install it and try again. Aborting."; exit 1; }

echo ""
echo "Make sure to create /etc/agentid with credentials before starting this script"
echo "Make sure your starter file points to the same directory that you have it in - Edit the 'start' option above accordingly"
echo "You could add this to /etc/rc.local to start it or build a service for it. Please search Google for more."
echo ""
sleep 5

### Define Global Variables
OTMIN="otm"
IN="$start/updater_linux_ocp.sh"
DATE=`date +%d-%m-%y`
OTM_COMMAND="otm_linux"
USERNAME=`awk 'NR==1' /etc/agentid`
PASSWORD=`awk 'NR==2' /etc/agentid`

### OTM section
# Get rid of any old version
rm -f $start/otm_linux
OTM_HTTP_STATUS=''
OTM_REMOTE_LENGTH=''

### Loop
until [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]
do
sleep 5
##
echo "Receiving binary location"
BINARY_LOCATION=$(curl -m 20 -s -u $USERNAME:$PASSWORD --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location)
echo "Getting the OTM Package"
curl -I -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otminfo.log
OTM_HTTP_STATUS=$(cat $start/otminfo.log | awk '/HTTP/ {print $2}')
OTM_REMOTE_LENGTH=$( cat $start/otminfo.log | awk '/Content-Length/ {print $2}' | sed -e 's/[\r\n]//g' )
done

###
if [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]; then
echo "Downloading OTM"
curl -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otm_linux
sleep 2
OTM_LOCAL_LENGTH=$( ls -l $start/otm_linux | awk '{print $5}' | sed -e 's/[\r\n]//g' )
if [ "${OTM_LOCAL_LENGTH}" == "${OTM_REMOTE_LENGTH}" ]; then
echo "OTM downloaded, starting program then exiting this script"
cd $start
chmod +x $start/otm_linux
## exec $start/otm_linux &
#$start/otm_linux &

ps cax | grep otm_linux > /dev/null
if [ $? -eq 0 ]; then
echo ""
echo "Congratulations, your agent is now monitoring your Internet connectivity."
echo "Type 'ps cax | grep otm_linux' to see the process number"
else
echo "Something didn't work, your agent is not running."
fi

fi
fi

@OutagesIO_Support I have the exact same problem with an Ubuntu 20.04.3 LTS server install of the agent. It never actually downloads the otm_linux binary.

1. ICMP does not seem to be the issue. I can ping and get replys from sites.
2. It does not seem to be the user/password. If I edit the /etc/agentid file to a bad value I get an error "curl: (3) URL using bad/illegal format or missing URL". When I correct the file it tries to download but cannot and gets stuck in this loop.
3. I have copied the script version 1.0.3 and changed only the "start" variable to the install directory.
4. I even tried to download the otm_linux binary from another PC onto this server, but nothing seems to work.

Thanks in advance for any tips to get the agent running.