I see where it talks about if you "do not see outages in your reports, it could mean a hardware/signal problem somewhere"
So that must extend to any issues effecting an individual residence - right? So an outage must then be something that effects multiple customers for a provider. How does the app know when its an actual outage?
If I want to see when I have outages even if they effect just me do I need to either watch the heartbeat for blips or better yet turn on the email alerts to know when the heartbeat issues happen? Is there a better way?
Thanks