Information and Support

129878 is back online now, downline one switch from 131232.

In that case, I had better send it back.

I am using the power supply that came with the 2.5Gbps agent.
I still think there is something odd going on with the ISP (WeLink). Other devices on the LAN exhibit problems too when using WeLink, which I think are an artifact of WeLink service.
So, I have switched connection back to AT&T fiber for now, starting about 1715 Central 13 Jan.
I have also left a yellow hardware agent (129878) and a software agent (131236) running on the same LAN in case that helps.
I would need specific step-by-step instructions to enable ssh access to the 2.5Gbps hardware agent.

Thanks for looking into this so quickly!
Not sure if it makes any difference in terms of what the monitoring and outage reporting looks like, but this is currently installed on a network where the ISP is WeLink, which ISP uses CG-NAT and also may be more subject to signal problems than a fiber or cable connection would be. This WeLink rooftop antenna based wireless high speed (2gbps) internet may be generating more events / different events than typical installations would see.

Notifications were turned on for both email and dashboard for agent inactive. When I looked at the dashboard I saw agent inactive, but now a couple hours later, it looks like there was never any alert logged on the dashboard or any sent for being inactive. Still wondering if maybe I have something set up wrong.

I recently got a 2.5Gbps hardware agent to replace my old yellow agent.
The new hardware agent seems to be constantly rebooting, as marked on the dashboard. Sometimes it seems like it is actually rebooting; mostly it seems the dashboard is just incorrect. This "rebooting" can last well over 60 minutes. That amount of time offline due to random "reboots" makes it much less useful for any reliable monitoring.

However, it also seems to not be logging times when I know internet was offline, like when i swapped cables or when I rebooted the router.

Maybe I have it set up incorrectly? There was no included setup instructions, only the activation email, and activation was successful.

So far, this new hardware agent has been a huge disappointment, but I am hoping it is just due to user error.