Information and Support

It's certainly possible as I do have a lot of stuff on my machine. Here's a list of Microsoft things I had installed:

Microsoft .NET Execution Environment (DNX) 1-rc1 (x64) for .NET Core

Microsoft .NET Execution Environment (DNX) 1-rc1 (x64) for .NET Framework 4.6

Microsoft .NET Version Manager (x64) 1.0.0-rc1

Microsoft Access database engine 2010 (English)

Microsoft ASP.NET 5 RC1 Update 1

Microsoft ASP.NET MVC 2

Microsoft ASP.NET MVC 4 Runtime

Microsoft Deployment Toolkit (6.3.8450.1000)

Microsoft Expression Web 4

Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)

Microsoft Office 365 - en-us

Microsoft Office 365 ProPlus - en-us

Microsoft SQL Server Compact 4.0 x64 ENU

Microsoft Support and Recovery Assistant for Office 365

Microsoft Teams

Microsoft VC++ redistributables repacked.

Microsoft VC++ redistributables repacked.

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030

Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030

Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030

Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030

Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660

Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660

Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660

Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660

Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660

Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820

Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820

Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820

Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820

Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820

Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820

Microsoft Visual Studio Code

Microsoft Visual Studio Code (User)

Microsoft Web Platform Installer 5.0

Office 16 Click-to-Run Extensibility Component

Office 16 Click-to-Run Licensing Component

Office 16 Click-to-Run Localization Component

Windows Assessment and Deployment Kit - Windows 10

Windows Assessment and Deployment Kit for Windows 8.1

Windows Assessment and Deployment Kit Windows Preinstallation Environment Add-ons - Windows 10

Windows Deployment Customizations

Windows Deployment Customizations

Windows Deployment Tools

Windows Deployment Tools

Windows PE ARM ARM64

Windows PE ARM ARM64 wims

Windows PE x86 x64

Windows PE x86 x64

Windows PE x86 x64 wims

Windows PE x86 x64 wims

Windows System Image Manager on amd64

Windows System Image Manager on amd64

Windows Assessment and Deployment Kit for Windows 8.1

Windows Assessment and Deployment Kit Windows Preinstallation Environment Add-ons - Windows 10

Windows Deployment Customizations

Windows Deployment Customizations

Windows Deployment Tools

Windows Deployment Tools

Windows PE ARM ARM64

Windows PE ARM ARM64 wims

Windows PE x86 x64

Windows PE x86 x64

Windows PE x86 x64 wims

Windows PE x86 x64 wims

Windows System Image Manager on amd64

Windows System Image Manager on amd64

Of course, I have a lot of non-Microsoft things too.

The first three on the list seemed interesting. I uninstalled them, but it made no difference.

The following was installed by Windows Update on 4/1/20:

February 27, 2020-KB4537572 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909

Installed by Windows Update on 2/15/09:

January 14, 2020—KB4528760 (OS Builds 18362.592 and 18363.592)

Installed by Windows Update on 2/4/20:

February 11, 2020-KB4534132 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10 , version 1909 and Windows Server, version 1909 (this was replaced by the previously listed update 4537572)

Installed by Windows Update on 1/17/20:

January 14, 2020-KB4532938 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909

Installed by Windows update on 12/13/19:

December 10, 2019-KB4533002 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909. This update replaces previously released updates 4519573 and 4515871.

Installed by Windows Update on 11/14/19:

October 24, 2019-KB4522741 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM

Installed by Windows Update on 10/4/19:

September 26, 2019 — KB4522738 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 version 1903 and Windows Server 1903 RTM

Installed by Windows Update on 9/13/19

September 10, 2019-KB4514359 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 version 1903 and Windows 10 version 1909

Installed by Windows Update on 8/9/19:

July 9, 2019 — KB4506991 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10, version 1903

July 9, 2019—KB4507453 (OS Build 18362.239)

I suppose I could uninstall some of the .NET updates. Perhaps your part-time developer might have some thoughts.

I can't help but point out, since you said that no one else has had this problem installing your product on Windows, that I have 394 (actually somewhat more, because I'm not counting things that don't require installation) non-Microsoft products installed on my machine (yes, that is definitely a lot) and none of them have had anything like this sort of problem.

Do I understand correctly that you are saying that no one will be able to consider my problem until some time in the indefinite future when your company might hire someone with the necessary knowledge? If so, that's really amazing for a company with a product that supposedly runs on Windows. If not, then please explain what you do mean.

Well, I'll give it a try, but I don't have high hopes. That version of the Visual C++ Redistributable (14.23.27820.0.x64) is the one that is supposed to support Visual C++ 2015, 2017, and 2019. I had it installed, but it was one of those I removed to get past the first error. I probably had some others installed too, so that might make a difference. But I had seemed to be past the Visual C++ problem and into a different .NET problem.

The above was from 8 hours ago before Firefox began giving me trouble. I did try uninstalling the file that I had and installed yours. As I expected, it made no difference. I got the same error. Googling the error code turned up a few suggested fixes. I haven't had a chance to try them yet.

Well, I'll give it a try, but I don't have high hopes. That version of the Visual C++ Redistributable (14.23.27820.0.x64) is the one that is supposed to support Visual C++ 2015, 2017, and 2019. I had it installed, but it was one of those I removed to get past the first error. I probably had some others installed too, so that might make a difference. But I had seemed to be past the Visual C++ problem and into a different .NET problem.

OK, I made some progress. Based on what you said and several other things, I decided to uninstall all the various versions of the Visual C++ Redistributable for 2015 and later. Then the installation of outagesio proceeded further but got another error, 0x80070643, which is a problem with .NET Framework. .NET Framework is built into Windows 10, so I can't just uninstall it. I did turn it off, but that made no difference.

I'm trying to install outagesio, but the installation fails, saying that maybe I wasn't an administrator

(I was) or maybe the software had been installed before (it hadn't been,

but that's an odd complaint, as most software can be installed over

itself). As suggested, I looked at the log file. Like most log files,

it's clear as mud unless you are very familiar with the program, but it

seems to be complaining about being unable to install

vc_redist_V140.x64.exe, with the error code 0x80070666, which appears to

mean that the product is already installed. I do have what I thought at

the time I installed them were the latest of each Visual C++ 20yy Redistributable Package,

as I have quite a few products that require one version or another of that.

Microsoft doesn't make it very easy to tell which version of the same file

is the most recent. I think we are talking Visual C++ 2015 here. The version

of the redistributable package that I have is Update 3.

You won't let me attach the log file with the extension I am using, so here it is:

[8FA0:80C0][2020-05-06T23:05:09]i001: Burn v3.11.0.1701, Windows v10.0

(Build 18363: Service Pack 0), path:

D:\Users\ROGERF~1.000\AppData\Local\Temp{1722466E-5F4F-4DA3-AA14-66BFFDDB208B}.cr\NutPile_Networks_Service_Installer_V1.58.2002_Release.exe

[8FA0:80C0][2020-05-06T23:05:09]i009: Command Line:

'"-burn.clean.room=D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\NutPile_Networks_Service_Installer_V1.58.2002_Release.exe"

-burn.filehandle.attached=660 -burn.filehandle.self=656'

[8FA0:80C0][2020-05-06T23:05:09]i000: Setting string variable

'WixBundleOriginalSource' to value 'D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\NutPile_Networks_Service_Installer_V1.58.2002_Release.exe'

[8FA0:80C0][2020-05-06T23:05:09]i000: Setting string variable

'WixBundleOriginalSourceFolder' to value 'D:\Users\Roger

Fajman\AppData\Local\Temp\wza423'

[8FA0:80C0][2020-05-06T23:05:09]i000: Setting string variable

'WixBundleLog' to value

'D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509.log'

[8FA0:80C0][2020-05-06T23:05:09]i052: Condition '(VersionNT64 > v6.1) OR

((VersionNT64 = v6.1) AND (ServicePackLevel >= 1))' evaluates to true.

[8FA0:80C0][2020-05-06T23:05:09]i000: Setting string variable

'WixBundleName' to value 'NutPile Networks Service'

[8FA0:80C0][2020-05-06T23:05:09]i000: Setting string variable

'WixBundleManufacturer' to value 'NutPile Networks LLC'

[8FA0:692C][2020-05-06T23:05:09]i000: Setting numeric variable

'WixStdBALanguageId' to value 1033

[8FA0:692C][2020-05-06T23:05:09]i000: Setting version variable

'WixBundleFileVersion' to value '1.58.2002.0'

[8FA0:80C0][2020-05-06T23:05:10]i100: Detect begin, 3 packages

[8FA0:80C0][2020-05-06T23:05:10]i000: Setting string variable

'NETFRAMEWORK40CLIENT' to value '1'

[8FA0:80C0][2020-05-06T23:05:10]i052: Condition 'NETFRAMEWORK40CLIENT'

evaluates to true.

[8FA0:80C0][2020-05-06T23:05:10]i101: Detected package:

NetFx40ClientRedist, state: Present, cached: None

[8FA0:80C0][2020-05-06T23:05:10]i101: Detected package: vc140, state:

Absent, cached: None

[8FA0:80C0][2020-05-06T23:05:10]i101: Detected package:

NutPileNetworksServiceInstaller.msi, state: Absent, cached: Complete

[8FA0:80C0][2020-05-06T23:05:10]i199: Detect complete, result: 0x0

[8FA0:692C][2020-05-06T23:05:19]i000: Setting numeric variable

'EulaAcceptCheckbox' to value 1

[8FA0:80C0][2020-05-06T23:05:19]i200: Plan begin, 3 packages, action:

Install

[8FA0:80C0][2020-05-06T23:05:19]w321: Skipping dependency registration on

package with no dependency providers: NetFx40ClientRedist

[8FA0:80C0][2020-05-06T23:05:19]w321: Skipping dependency registration on

package with no dependency providers: vc140

[8FA0:80C0][2020-05-06T23:05:19]i000: Setting string variable

'WixBundleLog_vc140' to value

'D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_000_vc140.log'

[8FA0:80C0][2020-05-06T23:05:19]i000: Setting string variable

'WixBundleRollbackLog_NutPileNetworksServiceInstaller.msi' to value

'D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_001_NutPileNetworksServiceInstaller.msi_rollback.log'

[8FA0:80C0][2020-05-06T23:05:19]i000: Setting string variable

'WixBundleLog_NutPileNetworksServiceInstaller.msi' to value

'D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_001_NutPileNetworksServiceInstaller.msi.log'

[8FA0:80C0][2020-05-06T23:05:19]i201: Planned package: NetFx40ClientRedist,

state: Present, default requested: Present, ba requested: Present, execute:

None, rollback: None, cache: No, uncache: No, dependency: None

[8FA0:80C0][2020-05-06T23:05:19]i201: Planned package: vc140, state:

Absent, default requested: Present, ba requested: Present, execute:

Install, rollback: None, cache: Yes, uncache: Yes, dependency: None

[8FA0:80C0][2020-05-06T23:05:19]i201: Planned package:

NutPileNetworksServiceInstaller.msi, state: Absent, default requested:

Present, ba requested: Present, execute: Install, rollback: Uninstall,

cache: No, uncache: No, dependency: Register

[8FA0:80C0][2020-05-06T23:05:19]i299: Plan complete, result: 0x0

[8FA0:80C0][2020-05-06T23:05:19]i300: Apply begin

[8FA0:80C0][2020-05-06T23:05:20]i010: Launching elevated engine process.

[8FA0:80C0][2020-05-06T23:05:23]i011: Launched elevated engine process.

[8FA0:80C0][2020-05-06T23:05:23]i012: Connected to elevated engine.

[2ABC:87F4][2020-05-06T23:05:23]i358: Pausing automatic updates.

[2ABC:87F4][2020-05-06T23:05:23]i359: Paused automatic updates.

[2ABC:87F4][2020-05-06T23:05:23]i360: Creating a system restore point.

[2ABC:87F4][2020-05-06T23:05:38]i361: Created a system restore point.

[2ABC:87F4][2020-05-06T23:05:38]i370: Session begin, registration key:

SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{9589941b-bee8-46be-888b-6f132e083f04},

options: 0x7, disable resume: No

[2ABC:87F4][2020-05-06T23:05:39]i000: Caching bundle from:

'D:\Users\ROGERF~1.000\AppData\Local\Temp{5978AB3D-7B7E-4770-AE40-5658039C0E5D}.be\NutPileNetworksServiceSetup.exe'

to: 'C:\ProgramData\Package

Cache{9589941b-bee8-46be-888b-6f132e083f04}\NutPileNetworksServiceSetup.exe'

[2ABC:87F4][2020-05-06T23:05:39]i320: Registering bundle dependency

provider: {9589941b-bee8-46be-888b-6f132e083f04}, version: 1.58.2002.0

[2ABC:87F4][2020-05-06T23:05:39]i371: Updating session, registration key:

SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{9589941b-bee8-46be-888b-6f132e083f04},

resume: Active, restart initiated: No, disable resume: No

[2ABC:9124][2020-05-06T23:05:39]i305: Verified acquired payload: vc140 at

path: C:\ProgramData\Package Cache.unverified\vc140, moving to:

C:\ProgramData\Package

Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe.

[2ABC:9124][2020-05-06T23:05:39]i304: Verified existing payload:

NutPileNetworksServiceInstaller.msi at path: C:\ProgramData\Package

Cache{B7C5BF29-3F43-49D4-AE43-905C6FEA3229}v1.58.2002\NutPileNetworksServiceInstaller.msi.

[2ABC:87F4][2020-05-06T23:05:39]i301: Applying execute package: vc140,

action: Install, path: C:\ProgramData\Package

Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe,

arguments: '"C:\ProgramData\Package

Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\vc_redist_V140.x64.exe"

/install /passive /quiet /norestart'

[2ABC:87F4][2020-05-06T23:05:40]e000: Error 0x80070666: Process returned

error: 0x666

[2ABC:87F4][2020-05-06T23:05:40]e000: Error 0x80070666: Failed to execute

EXE package.

[8FA0:80C0][2020-05-06T23:05:40]e000: Error 0x80070666: Failed to configure

per-machine EXE package.

[8FA0:80C0][2020-05-06T23:05:40]i319: Applied execute package: vc140,

result: 0x80070666, restart: None

[8FA0:80C0][2020-05-06T23:05:40]e000: Error 0x80070666: Failed to execute

EXE package.

[2ABC:87F4][2020-05-06T23:05:40]i351: Removing cached package: vc140, from

path: C:\ProgramData\Package

Cache\3B32BC4B8DEC32FD52A8F4BDA5648C3A8D999D7C\

[2ABC:87F4][2020-05-06T23:05:40]i372: Session end, registration key:

SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{9589941b-bee8-46be-888b-6f132e083f04},

resume: None, restart: None, disable resume: No

[2ABC:87F4][2020-05-06T23:05:40]i330: Removed bundle dependency provider:

{9589941b-bee8-46be-888b-6f132e083f04}

[2ABC:87F4][2020-05-06T23:05:40]i352: Removing cached bundle:

{9589941b-bee8-46be-888b-6f132e083f04}, from path: C:\ProgramData\Package

Cache{9589941b-bee8-46be-888b-6f132e083f04}\

[2ABC:87F4][2020-05-06T23:05:40]i371: Updating session, registration key:

SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{9589941b-bee8-46be-888b-6f132e083f04},

resume: None, restart initiated: No, disable resume: No

[8FA0:80C0][2020-05-06T23:05:40]i399: Apply complete, result: 0x80070666,

restart: None, ba requested restart: No

[8FA0:80C0][2020-05-07T00:39:33]i500: Shutting down, exit code: 0x666

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: EulaAcceptCheckbox = 1

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: NETFRAMEWORK40CLIENT = 1

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: VersionNT64 = 10.0.0.0

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleAction = 5

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleElevated = 1

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleFileVersion =

1.58.2002.0

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleInstalled = 0

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleLog =

D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509.log

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable:

WixBundleLog_NutPileNetworksServiceInstaller.msi =

D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_001_NutPileNetworksServiceInstaller.msi.log

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleLog_vc140 =

D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_000_vc140.log

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleManufacturer =

NutPile Networks LLC

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleName = NutPile

Networks Service

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleOriginalSource =

D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\NutPile_Networks_Service_Installer_V1.58.2002_Release.exe

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable:

WixBundleOriginalSourceFolder = D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleProviderKey =

{9589941b-bee8-46be-888b-6f132e083f04}

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable:

WixBundleRollbackLog_NutPileNetworksServiceInstaller.msi =

D:\Users\ROGERF~1.000\AppData\Local\Temp\NutPile_Networks_Service_20200506230509_001_NutPileNetworksServiceInstaller.msi_rollback.log

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable:

WixBundleSourceProcessFolder = D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleSourceProcessPath

= D:\Users\Roger

Fajman\AppData\Local\Temp\wza423\NutPile_Networks_Service_Installer_V1.58.2002_Release.exe

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleTag =

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleUILevel = 4

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixBundleVersion =

1.58.2002.0

[8FA0:80C0][2020-05-07T00:39:33]i410: Variable: WixStdBALanguageId = 1033

[8FA0:80C0][2020-05-07T00:39:33]i007: Exit code: 0x666, restarting: No