Information and Support

Thus far, the hardware agent continues to operate normally.

The software agent on the PC began showing pings on the pings graph at the bottom of the dashboard page, resumed speed tests, and reported that the agent was sending updated hops in the recent events section of the dashboard. So far, so good. I've turned the third-party PC firewall back on and, just for insurance, I am going to add an application rule to the firewall to allow ICMP. The firewall can respond (allow or block) to various ICMP messages, so are there any specific ones that should be allowed, or should I just allow all ICMP messages?

FYI, I purchased the hardware agent so that I would not need to have the PC on 24/7 just to have the network monitoring running. Once I feel comfortable with the hardware agent, I probable remove the software agent from the PC

Once again, thanks for your assistance!

i can confirm that the hardware agent began working at 2202hrs CDT last night. All appears to be working correctly. I enabled the speed test and the baseline test was performed. Can I assume that you no longer need the MAC for the hw agent?

As to the second issue, the PC software agent, I have temporarily disabled my third-party firewall and the Windows Defender firewall to test if they were blocking the ICMP. I will pass on the results shortly.

Thanks for your assistance!

I received my new yellow box hardware agent and set it up on Saturday afternoon. I was only able to activate the hardware agent and connect it to my ocp account. The only status that I have been receiving from the ocp agent listing is that it is disconnected,and has a downtime of 1d as of Sunday evening. In the "address" column, there is a hyperlink that has a partial tag stating "…continue installation". Clicking on the link, I am sent to a page of instructions on the outagesio site with what appears to be a checklist for a Linux-style system with the steps to install some sw packages. On the dashboard page for the agent (HXX860) there is no heartbeat and there is nothing that is showing that the agent is up. The agent is connected to my main internet gateway (AT&T Fiber with an Arris BGW210-700 gateway), and has local assigned ip address of 192.168.1.241, so it is communicating with the DHCP server and is pingable from within my home network.

I have a software agent (SXX835) that is running on a Win10 Pro machine within my home network. WhiIe I do have a heartbeat on that agent, I have the "missing hops" message and I no longer have any pings to OutagesIO. When I first installed it on July 2, there were pings in the graph, and several speed tests were run. Now there no ping indications, and the last speed test was run on July 5 at 1400 hrs CDT. I did bring my local network down for a few minutes on Sunday, and the only indication of the outage on the software agent a break in the heartbeat, and on the agent listing page, a downtime of 9m 45s for that agent.

Suggestions? Not sure where to go from here.

Thanks in advance for your help.