Information and Support

Hi Support,

Sorry. The software agent is 31788.

Hello Support,

I swear I've read that post multiple times before, but there it is, plain as day. Hardware agents don't have gigabit ports. That's on me. I guess it was never important while our internet speeds were slower. Thanks for the info.

Please use software agent 127432 for the test.

Many thanks,

Hi Support,

Here is a status update on our internet service that should help you interpret any changes seen in the speed tests recently. At around 7pm, Friday 12 Feb, I connected a new Netgear CM2000 modem, DOCSIS 3.1. After an hour of trying to activate, we reconnected the old modem until the kids went to bed. Then at 11 ish, I reconnected the CM2000 and activated it. I believe we had more stable speed tests from the software agent after that but are still seeing oddly lower hardware agent speed tests.

At noon, Saturday 13 Feb, I upgraded our Xfinity Internet service to 1.2 Gbps. No telling when that comes into effect.

I have a question that might not be related. The router indicates that the hardware agent is linked at 100M and not 1000M. Could this lower the speed tested? This is the link speed that the hardware agent uses at any of the gigabit ports on the router.

Top

Absolutely.

Your consistent contact is appreciated.

Hi Support,

I apologize for that late reply. Yes. Both are at the same location using the same cable modem.

Agent IDs:

Hardware Agent: 127432

Software Agent: 31788

You're very helpful. Thank you.