Original Agent: 127952, Newly reinstalled/Connected Agent: 128112
I had installed an agent back an May and have only been sporadically checking it. It's been disconnected several times, the last time in June. I went to the dashboard today and clicked on a link that I thought would reconnect the agent. The link went away but I saw no indication that anything had happened. After looking through all of your site and forums, I gave up, uninstalled the original agent, and installed a new one. The new one is now connected as indicated above but I want to transfer the Extended status from the old, uninstalled agent to the new agent. In my opinion, your documentation leaves a lot to be desired unless I am just missing it somewhere.