Can you check it now please or keep an eye on it to see if it's correct? We made the second hop your ISP.
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Thanks. I'll ask that someone look at this shortly and adjust it.
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Hi, sorry, for some reason, we didn't see this reply.
Can you provide the agent ID please. -
BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.
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The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.
That said, let me explain how the pings work.
The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.
The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.
The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.
The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.
The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.
Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.
Hope this helps to explain a little better why providing IPs would not work well.
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Do you know if the hop IPs change? If not, we can do it, if they do change, then we have to dig a little deeper.
The key is knowing what you consider to be the ISP, usually the WAN side of your router connected to the ISP or the next hop so long as it's still at your location and not in the street.
We can do this custom change based on IP but not hop yet.
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Hi,
Yes, we do have a special feature that can be used to adjust where the ISP/GW begins.
By doing this, the agent can better know where your LAN ends and where your ISP/GW begins.
I think all we need to know is the hop count that should be considered the ISP/GW. -
Hi,
When the agent first comes up, it may want to update its firmware so it would go through a several minutes long process of starting, checking, downloading the new firmware if needed, restarting, checking for new files as needed.
If any of this was interrupted, it could lead to a problem, especially if this happened while it was writing its firmware.
At one point, you saw the led flashing quickly then it settled into a slow flash which means that at that point, the slow flashing indicates it is now communicating with our network.
I can see that it's seeing events and logging them.
I do see it going Inactive over and over again however and since I only see one outage, this means to me that it is unable to reach the Internet for x number of seconds on a regular basis.
Inactive only happens if it has not checked in with our network for around 29 seconds or so.So it seems that it's up and running now and activated so please let us know if there are any other issues.
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Hi,
For almost ten years, a free version of the reports were available but two things happened to eventually have to go paid only.
First, our costs have gone up in every direction so offering the service for free is no longer sustainable. We are constantly maintaining, updating, and developing and offering the service at no cost is simply not possible anymore.
However, we do our best to make it very low cost. If $5.95 saves you even one hour of troubleshooting in one month, it's been paid for.Second, we had a large base of free members but 99% of those members never interacted with us no matter how much we tried to get input and feedback.
Not getting any feedback makes it hard to improve, fix problems, and more importantly, hard to know what we should focus on and put more effort into.
Free services are often abused and are mostly offered by companies that have big investors behind them, willing to lose money to gain a user base. We don't have investors, we're a small company wanting to earn our keep by offering good services that people find useful.
I hope this helps to answer your question, and we hope you'll find OutagesIO useful too.
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Hi,
That's an interesting question because there could be too many IPs.
That said, your agent will always initiate traffic from within your network so there should be no need to whitelist anything.What problem are you facing?
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
Gaps in Pings Graph in Dashboard
List of servers/IPs
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
HW Agent works fine on one LAN, fails to communicate on another. Why?
Is the free/community version still available?
List of servers/IPs