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  • RE: Help with explanation

    Ok, well, based on everything you've told me, the problems are no matter if you are using wireless or wired and directly connected to the providers router.

    Your next task would be to check the signal levels on your providers router. Most, if not all cable routers will have a status page showing signal levels. You just need to look up the info for your own device and how you log into that. Most times, it's a default admin/admin login since there's nothing to config, just view.

    As your LAN IP for the device you have the agent running on is 192.168.0.x, then your router access should be either http://192.168.0.1/ or https://192.168.0.1/

    Can you see a status page if you go to this IP from something inside your house? If so, if you need to log in, you'll have to dig on the net for default login credentials.

    Your input suggests that either the router/modem is suffering signal loss or its at the street level coming into your house.

    If you ask neighbors if they also experience such problems, then it will likely mean that the providers local device serving others in your neighborhood is having a problem.

    Providers will usually never admit to problems outside your home unless others are complaining or it's very obviously affecting your own service.

    We have many experiences where we've told the provider exactly where the problem was but they would barely acknowledge our information or flat out deny it. Later, services mysteriously get better.

    Here's a great example of such a story.

    Our local Internet provider would not admit it

    If you can confirm signal levels, then contact your provider and ask them to look at the signal levels on your router/modem. If they tell you it's fine and the problems continue, you could ask others in your area to also use OutagesIO and then we could help you confirm issues are affecting others and you could post on their social pages.

    OutagesIO is just a tool, it cannot solve the problems of course but it gives you the information you need to get your provider to get things fixed. Like all tools, you use all peices of information together to come to a conclusion.

    Hope all this helps.

    posted in OutagesIO features
  • RE: Help with explanation

    Thanks for that, now I know you have a very generic setup which is good. I also know that you have both wired and dual band wireless connection options to the Internet.

    Now I need one more piece of information.

    Are you experiencing the problems only on some devices in your home or on all of them.
    And, of those you are experiencing problems with, are they cabled to the providers router or wireless?

    It's important to know if most of the problems you're seeing are when using wireless devices or does it happen when you have even a PC connected directly to your router via Ethernet cable. Or does it happen when you use specific devices only and if so, what are they.

    posted in OutagesIO features
  • RE: Help with explanation

    Hi Dušan,

    Let's see if we can help you. I'm looking at your reports right now.
    What I see is that most of the IP problems at least are local.

    You started monitoring on April 20th and since then, you've had 33 confirmed outages. Your reports show that 12% of the problems recorded are with your provider and 63% are local.

    Local called Internal in your reports means that most of the problems are on your network, before the provider.

    So far, this suggested you have a problem on your network but it could something else and I'll get to that.

    The averages graph shows that most of the problems are between 1am and 1:30am but there are throughout the day. That's just the high point of most of the problems.

    Since you have Extended reports, if you go to the Historical menu then Pings, you'll see that your pings seem to average around the 200ms time which is high but not that bad.

    However, you have a lot of times where pings are taking a lot longer, from 400ms all the way to 1800ms which is not acceptable. The average of your high pings however seem to be around 600 so that's high but again, not as bad as some have.

    Long ping times means that your connection is probably sluggish. Even if you did speed testing, you would probably see great speeds and ms times because those tests are done over a content delivery network meaning those sites are highly optimized, on the edge of the provider so not real world tests at all. No idea why they have become so popular because they aren't real traffic like non optimized normal Internet connections are.

    This is everything I see so now I'll take what you said into consideration.
    You said you are experiencing connection problems on an almost regular basis so if we were to take your outages into account at 33 of them, my guess is you would say (and you can confirm this) that the outages aren't matching how often your connection is going down.

    All of this leads to something on your network or with the hardware that your provider has given you.

    This post explains why you could be experiencing lots of inactive agent views but oddly no outages to match.

    Why does my Internet keep going out but I see no outages?

    If you can give me a little more information on your setup, we can go from there. I need to know if your Internet is provided by a cable company so via coax cable or by a wireless company meaning you might have another device outside.

    Share what we you know and we'll continue from there.

    posted in OutagesIO features
  • RE: Latency then Disconnected

    If you don't see an outage report, it's because it's not an IP problem, it's something else. That could be anything from signals levels to bad cable.

    This can help to explain.
    About Internet outages, alerts and agent statuses

    posted in OutagesIO features
  • Bandwidth testing

    The bandwidth testing function is an alpha test that we are working on and is available to select agent types.

    bandwidth-testing.jpg

    Known internally as 'Flex bandwidth testing', the test is using our own CDN to better understand speed testing.

    The test allows the user to control what they would like to test, download speed, upload speeds or both and how often to run the test.

    The test also has a speed limiter to determine speeds without completely saturating the connection.

    This test will become available if and when it is found to be not only useful but accurate.

    posted in OutagesIO FAQ
  • OutagesIO free DDNS / Dynamic DNS

    Enable DDNS
    Dynamic DNS or DDNS, offers an easy to remember name for the agent. When enabling DDNS, the URL generated will show in the dashboard in the Links section.

    Static IPs can cost around $10 to $15 per month but as a OutagesIO member, DDNS is included.

    DDNS name
    The default DDNS name is the agent ID number plus a domain name. Ie, 12955.domain.com. User can set a custom name if it is available.

    posted in OutagesIO FAQ
  • RE: RAS for 3rd party vendors

    Wait now, what do you mean by 'reset'?
    Do you mean using the dashboard or that you reset the hardware agent?

    posted in OutagesIO features
  • RE: RAS for 3rd party vendors

    No problem, it's actually helped us to find another little bug.
    It seems that if a profile or RAS is enabled during an Internet problem or if the Internet connection is not highly stable, the setup gets confused. It gets only parts of the back and forth communications needed to continue the RAS connection but then it doesn't know how to restart.

    We'll look at this shortly and see how we can improve it. To get it working again, you only need to disconnect RAS then re-connect it but if you don't mind, I'd like a dev to take a look at this before you do, just in case there's something useful.

    posted in OutagesIO features
  • RE: RAS for 3rd party vendors

    Hi,

    I don't see the agent connected, it says it's Inactive in its dashboard.

    You should see a notice in the RAS config that says the following.

    "RAS cannot be used because the agent is not active."

    If the agent becomes Inactive or Disconnected, RAS is disabled since there is no reliable or usable connection at that time.

    Can you confirm that the profile works once the agent is back online.

    I suspect that the configuration has not been able to complete because the agents has been experiencing some disconnections. I don't know for sure yet, just guessing since there has to be a solid connection for RAS to work right and to complete it's configuration process otherwise it can hang.

    However, we'll have to check the code because if this is the case, it should not hang, it should re-try so let me dig into this.

    posted in OutagesIO features
  • RE: RAS for 3rd party vendors

    Also, it might be prudent to put together a little agreement before giving your vendors any access.

    The agreement should specify that this is not to be used for heavy traffic, just reaching configuration screens etc.

    We aren't metering at the moment but if heavy traffic and very high data use starts happening, the ras function could get disabled.

    We'll have to look at the code. I don't think the idea of someone sharing their profiles ever came up as it was never intended to be used in this way.

    posted in OutagesIO features