Information and Support

Posts

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  Which ports to open on firewall to allow Agent to communicate?
  O OutagesIO_Support

  Looks normal. Lots of ICMP blocking/limiting along the way it looks like.

  So at this point, we have to assume that something on the host that the agent is running on is still blocking something.

  Is there something running on the host that is a security manager or something or virus checker, something along those lines?

  If you have another Windows host, you could install another agent, again, be sure you are admin when installing so that the firewall rule can be created then see if the dashboard shows that the agent is ready to be licensed.

  Then please share the agent ID so we can look too.

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  Which ports to open on firewall to allow Agent to communicate?
  O OutagesIO_Support

  You can test against tpw.outagesio.com, most other things may not have ICMP replies enabled.

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  Outages flagged incorrectly as Internal.
  O OutagesIO_Support

  Hi, just FYI, we'll take a look at this again on Monday and try to help out.

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  Which ports to open on firewall to allow Agent to communicate?
  O OutagesIO_Support

  Yes, on consumer stuff, most times, ICMP is enabled but on business firewalls, typically, ICMP is disabled.

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  Which ports to open on firewall to allow Agent to communicate?
  O OutagesIO_Support

  The any/any incoming rule should allow ICMP too. Can you check that to be sure it's any/any.

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  Two Agents with one license
  O OutagesIO_Support

  Hi, yes, there is a delete option under Manage in that agent dashboard.

  Glad this was solved and thinks for using OutagesIO.

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  Two Agents with one license
  O OutagesIO_Support

  Hi,

  I assume we can close this as solved?

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  Which ports to open on firewall to allow Agent to communicate?
  O OutagesIO_Support

  Hi,

  Can you share the agent ID please so I can take a look.

  The Windows installer sets up an any/any rule if I recall but it only uses ports 80, 443 and ICMP. Our agent uses the most common ports that most ISPs will never block but that said, some still block ICMP.
  While we use some custom ICMP methods for some of the tests, ICMP is still needed.

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  Two Agents with one license
  O OutagesIO_Support

  Hi,

  Because these are subscriptions using Paypal for example, you simply go to Paypal and cancel the one you don't want.

  Then from the dashboard of the one you do want, you can then subscribe for that one.

  If it's only within a few days or a week, a refund for the previous is typically given so long as you make it clear here the agent IDs as you have.

  So, just let us know when you do that and that will solve this issue.

  Hope this helps.

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  Raspberry Pi new install cannot download binary
  O OutagesIO_Support

  If it's s different topic, best to start a new one otherwise, it gets lost in the thread. If you don't mind :).