Hi,
We are looking into this now.
If we can get some info that could help.
We notice that agent ID's 128309, 128313, 128316, 128389 are all at the same address. Are these all using the same router/firewall?
We also see they all seem to have different speeds.
Only the 128309 is sending uploads so is it possible that operating systems have different Build versions (update)?
Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.
@outagesio-greenwich-k12-ct-us
Hi, that definitely is a bug.
It must have been introduced over the last few days we are are constantly working in the background.
I'll ask a dev to fix this right now and we'll look into what happened.
Thank you for letting us know.
Hi,
Thanks for posting your question.
Here is what I see and with more information maybe we can figure out what is going on.
First, we need to eliminate 128292 because it isn't properly installed.
From what I can see it looks like it was working, then you re-installed it and that installation never completed.
What ever machine you installed this one on, you will need to make sure there aren't two agents installed on that same machine because we have seen cases where this can happen. If you have two, just remove both from the PC then use the re-install function in the agent's dashboard to re-install it.
Next, I notice that all of these agents are in the Philippines which is fine but I see them all at the same address, all using the same provider. Is it safe for me to assume that you are trying to use OutagesIO to not only monitor the Internet service but also different LAN segments? Meaning, perhaps you have an agent installed on different floors and each as its our routing switch.
Next, I need to understand what you mean by 'active' agents. Agents only go into another status based on if they can reach the OutagesIO network or not. As long as the agent software is running on the PC, does have the correct firewall rules, then it should be able to run normally.
As you mention, those things are fine on the PC but it sounds like there is something else on the network that might be preventing some of the agents from communicating correctly.
If you search for 'statuses' or 'inactive' on this support site, you'll find several explanations of what the different statuses mean.
In the most basic sense, Inactive means the agent wasn't able to reach the OutagesIO network for around 20 seconds or more. If you see Disconnected, this means it's been at least a half hour.
If all of these agents are on the same network, then you'll see different things potentially. Until I know more about how you are using all four and why they are in the same building, I'll have to wait to continue.
Hi, has your service gotten any better?
Did the provider find and fix the problem/s?
@lklawrie
Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost.
You can share your basic report on your providers Facebook or Twitter or you can also download an image of it from the Light dashboard view that you can then upload into a post.
It's the area that shows 'Breakdown of my Internet problems' and 'When my Internet was down'. You can also download an image of that if you want to share it.
Posting about what you've been experiencing might be a good way to find others using the same provider so you can pool your findings.
Happy to read that you have some help on the way. It's been quite the experience for you.
@lklawrie Unfortunately not.
As always, we say that OutagesIO is just a tool and other factors must be used to come to some conclusion.
Hard to believe they have not fixed this yet. I suspect this will continue for a long time unless you gather up some neighbors to monitor with.
If you could correlate that others are having problems, you could start posting on their social pages or contact something like the better business bureau to file a case if they won't fix it.
@lklawrie We all just hope they find and fix the problem. It's not fair to have the customer doing all this work and having to experience all this stress over a very badly needed service these days.
@lklawrie
It's a dev log only.
We posted a snippet of it above, a section of over 70K entries.
None of this is going to help you until you find some others to monitor as well so you can correlate. I know this sounds repetitive but there isn't much else anyone can do unless you can gather more information. The one location is simply not enough at this point.