Monitor your Internet service and provider

    Information and Support

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    1. Home
    2. KelAuth

    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    K
    • Profile
    • Following 0
    • Followers 0
    • Topics 61
    • Posts 63
    • Best 1
    • Controversial 0
    • Groups 2

    KelAuth

    @KelAuth

    Moderator

    1
    Reputation
    6
    Profile views
    63
    Posts
    0
    Followers
    0
    Following
    Joined Last Online

    KelAuth Unfollow Follow
    Moderator Global Moderator

    Best posts made by KelAuth

    • Manage agents menu

      Members can install agents in any combination of community and extended reports along with either software or hardware agents.

      This page shows all agents assigned to this account in a list format. This means managing multiple locations from one account is not only possible but beneficial.

      Manage agents menu items

      Reset filters: For large numbers of agents, filtering helps find specific agents/locations and can be reset here.

      Create software agent: For adding software agents including Windows, Linux, ARM and others.

      Order hardware agent: Order hardware agents and Extended upgrades here.

      Activate hardware agent: Assign hardware agents to your account using the credentials sent in a corresponding email when ordered.

      Right hand Actions (mouse over icons)

      Dashboard: Takes you to this agents dashboard and reports. (See Dashboard)

      Notifications: Link to Notifications menu. Green means notifications are enabled. Red means notifications are disabled.

      SW update: When red, it means there is an updated version of the agent software available for this agent.

      Reboot: Some agents have a remote reboot option. Use this to reboot any remote hardware agent.

      Range picker: Allows viewing updated stats up to the last 30 days. From 24hrs up to 30 days. Stats are explained below.

      Status:

      Level: Shows what level this agents reports are in, free Community or Extended reports.

      ID: The ID used to identify this particular agent. Mostly used internally by and for support.

      Nickname: Nicknames can be assigned to each agent, making it easier to know which and where this agent is.

      Avg speed: The average speed, recalculated every 24hrs if speed testing is enabled.

      Outages: The total number of confirmed outages by this agent for the past 30 days.

      Online: (Changed from Uptime) The total amount of time this agent was known to be online for over the past 30 days. This is an informational stat which may have little value to non business members that use the service casually.

      Offline: (Changed from Downtime) Offline to OutagesIO means the amount of time that an agent was no longer communicating from the time it was installed.
      This is an informational stat which may have little value to non business members.

      For example, if the agent is running on a PC that gets turned off at night, the status of the agent will first change to Inactive after around 29 seconds then to Disconnected after around 29 minutes.

      OutagesIO has no way of knowing why the agent has changed status, it only knows that it is no longer communicating.

      For IT companies and enterprise members that monitor 24/7, this can be an important stat because they are actively making sure their agents are running non stop so any break in communications should be looked into.

      There are many reasons that the agent may not be communicating and not all are related to IP outages. These articles can help to explain.

      Internet outages, alerts and agent statuses
      Important - Cable and wireless Internet services

      Address: The location where this agent is installed.

      Because some organizations could have hundreds or thousands of agents, filtering is provided so that managers and users can more find and view specific agents and locations. For example, filtering to show only inactive or disabled agents or filtering for a specific street in a specific city will display only those agents which meet the desired criteria.

      The agents list gives a quick overall view of how agents/locations are doing. We can see each agents average Internet speed, how many outages it experienced and how much uptime and downtime over the past twenty four hours. When we change the range to say a week or two weeks, the details will be recalculated on the spot showing them for that amount of time.

      The Avg speed, Outages, Uptime and Downtime are recalculated every 24hrs and up to 30 days back from this date.

      For longer term and cumulative statistics, extended reports opens up the Historical menu.

      posted in OutagesIO FAQ
      K
      KelAuth

    Latest posts made by KelAuth

    • New, lower pricing for the holidays!

      We're feeling good about the upcoming year and want to end this one with a special offer for our members.

      Right now, prices have been lowered to only $4.00 month or $48.00 for the year.

      Take advantage of this special offer as we don't know how long it will last.

      Happy holidays!

      posted in Release notes / new features internet outages tracking monitoring lower price
      K
      KelAuth
    • Windows agent released, 1.77.2207

      This is one of our most important releases to date.

      It not only fixes a number of issues but should also be much more reliable as a service.

      Please use the Manage function to upgrade asap.

      The new version has been improved in the following ways.

      -Improved thread management was a core requirement in order to prevent the potential loss of occasional data being sent to dashboard.

      -Improved Windows service function to prevent the service from potentially stopping on some Win machines.

      -For those using Extended reports, automated speed testing now shows downloads, uploads and latency.

      We are working on an update for all our supported platforms and each will be released after testing is completed.

      Our goal is to get to a 'final' version where most if not all of the updates from that point on would be if an operating system changes and we need to update the agent.

      posted in Release notes / new features free software windows internet monitor track outages
      K
      KelAuth
    • IoTD - IoT device list

      This page shows any and all IoT devices you have installed and which agent dashboard each is assigned to.

      ddc78396-abe0-4a66-a987-37c314833b41-image.png

      Each device can have its own Nickname or friendly name to more easily remember what and where the device is.

      In the above image, you see this member has four IoT devices. The member just received his devices and has activated them to their account.

      Only one device is associated to an agent dashboard and the member will associate the rest with either the same agent or another.

      Clicking on the Actions, Dashboard icon takes you directly to the devices details. Here you'll find both information about the device and its settings along with control options.

      747489cf-ff1d-44fa-bb27-fe0dc08d6721-image.png

      Clicking on the Actions, Update icon allows you to change a few settings as described below.

      In addition to having the ability to control the device from this page, controls are also made available in the dashboard of the agent that you have assigned the device to.

      3c98b51f-eb5c-4332-8610-2711046d5839-image.png
      The purpose behind assigning the device to an agent dashboard has two functions.

      First, most people will want to control smart devices installed at the same location where the Internet is being monitored. As such, controls are made available in the same dashboard of the agent that is at the same location.

      Second, the OutagesIO network will recognize when an IoT device has not communicated in a certain amount of time based on your Telemetry Period.

      This can help to confirm that your Internet monitoring agent is reliably observing disconnections and other problems.
      Therefore, running both an agent and at least one IoT device at the same location can help improve overall monitoring results.

      Columns are explained as follow.

      Telemetry period
      The device is set to check in every x seconds/minutes. When it checks in, it sends its current status to update the database about any changes.

      This is also the period of time that is used for OutagesIO to recognize that the device has not checked in.
      If the device has not checked in at least twice, it will be flagged as having an Offline status.

      At this point, either the Internet connection is experiencing problems or the device itself has lost network access.

      For Community level reports, the Telemetry Period is set to the OutagesIO default of five minutes.
      For Extended level reports, a drop down allows changing the Telemetry Period if needed.

      This is important when monitoring a critical location where faster reporting may be needed.

      Status
      Based on the above checks, the status will be either Online or Offline if it has not checked in as stated in the Telemetry Period.

      ID
      This is the ID of the IoT device. When posting for help, please include the ID so that support can look it up to help you.

      Nickname
      You may set a Nickname by clicking on the edit pencil icon that can be used to identify this device using a friendly name.

      Model
      The model is used by OutagesIO to keep track of the various hardware that we sell.

      Time zone offset
      All devices are set to UTC time and converted to your time based on the timezone that the agent was set for.

      Actions
      Mousing over the icons will show their function.
      The first one is the dashboard of the device and the second is the edit option to change Nickname and optionally change the Telemetry Period.

      posted in OutagesIO FAQ smart home controls outlets relays iot device
      K
      KelAuth
    • Smart home hardware without insecure apps (IoT)

      We aren't fans of having our every move profiled. When it comes to buying nifty new IoT hardware then having to install one or more apps from unknown manufacturers, we really cringe. In fact, we'll often even send the hardware back. But we love the idea behind IoT and smart home technology, so we started looking at ways we could integrate it into OutagesIO.

      We spent some time working with equipment we thought would be useful to us, and hopefully to you. We discovered each manufacturer really wants you to use their app. They aren't thrilled about anyone wanting to convert their hardware to a different way of accessing it and rarely provide any helpful information. Sometimes the devices we ordered were slightly different builds, so what worked on one version didn’t always work on the other. But we are persistent and eventually figured it out.

      OutagesIO smart hardware
      We are developing a range of secure, smart devices that require no learning curve, provide remote control through your OutagesIO dashboard and of course, local access in case your Internet is down. Our first products are individually controllable power outlets, power strips and relays. We’ll add more items as we keep figuring out ways around the apps.
      alt text

      Do you really know what the apps you install are sharing?
      One of the biggest reasons we started this project was we were tired of installing an app for everything we wanted to use. The apps are usually tied to a social media account, and use this info to show ads based on our user profiles as a way to pay for the “free” app needed to use their product. We just wanted to turn on some lights and a few pieces of hardware around the office, not share all of our personal data with Big Tech.

      We've done all the hard work
      We have spent months coding in the background to integrate smart hardware controls into OutagesIO with a primary goal of making it as easy to use as possible.

      The best part, no apps to install. Simply order the hardware, plug it in, set your WiFi and you'll have local controls and the ability to remotely control it from your OutagesIO dashboard.

      Open-source mobile apps
      If you really want to control your devices using your mobile, we will be sharing notes and information on how you can do so using safer open-source apps. We'll suggest apps maintained by an open-source development community that isn't tied to big tech and is usually anti-profiling.

      No spying, no turning on your mic or camera or GPS and all those things you would normally have to agree to just to use something. We will identify the ones we believe are profiling-free, then you can decide if you want to install it or continue to use the OutagesIO control panel.

      Simple, non-profiling agreement
      Our user agreement for our hardware and software agents are simple and there's never any profiling, whether you add on IoT devices or not.

      Secure
      Our devices are secure. Someone driving by scanning for vulnerable hardware will not see these. They will have an open port for you to connect it to your WiFi when you first receive it then will not advertise themselves or expose WiFi details.

      Still want to read more? Here’s info on our latest offerings:
      Smart home automation without invasive apps

      Click on the IoT Pricing page to order.

      posted in Support smart home home security home automation iot insecure apps app
      K
      KelAuth
    • Agent release Sept 8, 2022

      NOTICE - Windows Agent Upgrade

      If you already have an agent installed and running, you do not have to upgrade to the new version, 1.74.2204.

      No new features or functionality are added, only an updated code writing certificate to help prevent false warnings while installing.

      posted in Release notes / new features internet monitor agent release windows
      K
      KelAuth
    • Bandwidth testing

      The bandwidth testing function is an alpha test that we are working on and is available to select agent types.

      bandwidth-testing.jpg

      Known internally as 'Flex bandwidth testing', the test is using our own CDN to better understand speed testing.

      The test allows the user to control what they would like to test, download speed, upload speeds or both and how often to run the test.

      The test also has a speed limiter to determine speeds without completely saturating the connection.

      This test will become available if and when it is found to be not only useful but accurate.

      posted in OutagesIO FAQ internet speed test testing bandwidth
      K
      KelAuth
    • OutagesIO free DDNS / Dynamic DNS

      Enable DDNS
      Dynamic DNS or DDNS, offers an easy to remember name for the agent. When enabling DDNS, the URL generated will show in the dashboard in the Links section.

      Static IPs can cost around $10 to $15 per month but as a OutagesIO member, DDNS is included.

      DDNS name
      The default DDNS name is the agent ID number plus a domain name. Ie, 12955.domain.com. User can set a custom name if it is available.

      posted in OutagesIO FAQ free ddns dynamic dns
      K
      KelAuth
    • Windows installation steps improved

      We could not help but notice how many people would start the installation of a Windows agent but leave it incomplete.

      As a service, it's very hard to get feedback so this was something that perplexed us for quite some time, constantly trying to fine tune to make the process as easy as possible.

      As of today, we have changed the process to a few simple steps.
      As you complete a step, you move on to the next one.

      We hope this new method will help to make the installation even simpler than it has been in the past.

      As always, we welcome any feedback.

      posted in Release notes / new features free windows software internet monitor
      K
      KelAuth
    • Dashboard

      NOTICE: Our demo has most options enabled and mentioned in this post.

      The dashboard view changes depending on level of reports and if the reports are enterprise level.

      You may skip from the Community level details to the Extended or Enterprise details further in this post.

      Our free Community level reports are intended to show information in way that is more useful for non technical members while providing enough information to troubleshoot and solve most Internet connection problems.

      This level of reports does not use email notifications partly to encourage members to get to know the service but also to prevent large amounts of emails being sent out to accounts which have been left unused.

      We are always more than happy to answer questions in our forums if you need help with using the site or to better understand some of what the results may mean.
      It is good practice to search the forums before asking as your question may have been asked by others and answered by our support team.

      The main difference between our Community level and Extended reports are additional options such as flexible notifications, automated speed testing, automated security scans, access to RAS (remote access service), ongoing historical data and some other functions.
      Orange buttons become accessible when reports are upgraded to Exntended.

      Community level reports

      Heartbeat/Status / Pings

      Heartbeat/Status

      If the agent is able to communicate with the OutagesIO network, it will continue to update this graph. If the agent is unable to reach OutagesIO, an 'Inactive' status will be shown.

      It is important to understand that Inactive and Disconnected statuses do not imply IP outages and only that the agent has not reported in.

      Also important to note... do NOT re-install your agent software when you see these statuses, it simply means that your agent is not able to reach the OutagesIO network. If you saw it communicating before, it means the software is installed correctly.

      If the agent cannot reach OutagesIO, it means one of several things including that the agent/network is unable to reach the Internet or the agent is only unable to reach the OutagesIO network but is able to reach other sites.

      And of course, it is possible that there is in fact an outage in progress and if the agent is left to run, it will report the outage once it is able to reach OutagesIO again.

      If there is an IP outage in progress, restarting the PC, the agent service or hardware agent will cause the outage details to be lost.

      Non IP related problems such as signal levels cannot be seen by the agent. The agent can only confirm IP outages, it cannot know when the modem or wireless radio is suffering signal loss. By understanding what is being seen, these problems can eventually become clearer.

      Please see the following posts;
      Howto: Inactive / Excessive outages and notifications
      and
      Howto: Internet outages, alerts and agent statuses
      to better understand what inactive status can mean
      .

      If using a hardware agent, never use the reset button. The agent is fully automated and will always re-connect on its own so long as it can get a DHCP IP and Internet access.

      The heartbeat is often used as a quick visual guide by installers in the field or IT admins installing on remote PCs and other devices.

      Pings

      Along with other tests, pings are used to establish a pattern and averages. Pings are not based on any nearby point and only to generate averages so that the algorithm can do its job. Older information can be found in the historical menu.

      That said, if there is a sudden change in pings, this information can be considered useful to know there could be a potential problem.

      The pings graph shows the last four hours while Extended reports, historical provides much longer ranges.

      Breakdown of my Internet problems / When my Internet was down

      This is a quick representation of how this Internet connection is behaving.

      Note that only confirmed IP/Internet outages will be shown here. This means that until you have actual IP/Internet outages, nothing will show in this section or the 'Outages' and 'Outages avg time' sections.

      Keep your agent running 24/7 or as long as possible in order to log problems.

      This section can be shared on Facebook or Twitter. To share on other sites, an image download of the same view is provided which you can then upload to any other site or email etc.

      Breakdown of my Internet problems

      This graph shows where most of the problems are in terms of being local, with the provider or beyond.

      When my Internet was down

      This area shows ongoing updates of confirmed Internet outages, when they happened and where the algorithm thinks the problem was, on your own network, with your provider or beyond.

      Recent events

      The recent events section is a quick representation of events and communications.

      Important: The most important part of this is under Agent communications.

      If there is no message under 'Agent communications' named 'Agent sending updated hops', it means the agent is not able to communicate properly with OutagesIO and therefore, unable to log and confirm outages.

      Typically, this is because ICMP is blocked either on the PC the agent is running on, the firewall and possibly even the Internet provider. This must be solved.

      My outages in a visual representation (mouse over for details)

      While the above provides basic information about outages, mousing over each event in this section reveals more details about the event.

      Each entry shows date, time, duration, hop count, hop down, who owns it and more. To help understand how the Internet works, we have written an article that tries to explain it in non technical terms and can be found here.
      The nature of TCP/IP and Internet connectivity

      The information provided is key to understanding where most of the problems are originating from and how to deal with them by having hard facts.

      If an agent owner does not have the technical ability to understand these results, someone who is more technically inclined should be able to provide assistance and explain what they are seeing. Members are also welcome to post in these forums and we'll try to help when ever possible.

      When are most of my outages at (mouse over for details)

      This graph shows when most of the problems are occurring with this Internet service.

      Over time and as outages are logged, added into this agents reports, a trend will begin to emerge in the graph.

      Each bar represents a 30 minute time frame and each bar contains up to three time ranges between seconds, minutes and hours.

      By looking at the bars, one can see when most of the problems are occurring, how long they generally are.

      In the above example, the most common time of outages for this connection is about 5:30pm and most of the outages are seconds long or under one minute. The graph shows that there are other times when this connection suffers the most problems such as around 7am and around 1am.

      Right hand column

      The right hand column contains basic information about the agent along with useful network details.

      If you enable DDNS / Dynamic DNS, a link will be shown for your convenience. Simply click on this link to reach the device by name without having to remember the IP. Keep in mind that your agent must be active in order for DDNS to function.

      When asking for help with an agent, always share the agent ID so that support can look at its reports.

      Extended level reports

      Alerts

      If alerts are enabled, they will be shown at the top of the page. Alerts are a way to keep track of events and what was done about the situation.

      When an alert is displayed, it must be acknowledge by someone. To close it, a note must be left explaining what the situation was and what was done about it.
      Mainly used by IT personnel to keep track of problems with history but can be used by any member with Extended reports.

      More information can be found here;
      Notifications menu (emails, alerts, SMS)
      Historical menu (Extended reports) - Alerts

      Heartbeat/Status / Pings and
      Breakdown of my Internet problems / When my Internet was down

      Same as Community.

      Recent events / Map

      The Recent events section is the same as Community.
      In Extended reports, the neighborhood map is shown.

      Neighborhood map

      The neighborhood map shows if other agents in the area are experiencing similar Internet problems.

      For example, if others in your area are using OutagesIO and those experience a correlated problem, the map will show that your location is not the only one being affected. No addresses are shown.

      The conditions would be something like this;

      1 - Inactive statuses only

      2 - Event must be with the same Internet provider

      3 - Geo location of other agents must be within 0.5 miles. For example, if you motivate one or more neighbors to monitor their Internet, you would see their Inactive/Disconnected status in your map.

      4 - Agent owner must be viewing the map, probably from another location or using a mobile.

      (1) Agents go into Inactive status when they cannot reach the Internet beyond its own location and for up to 20 seconds. If the agent remains in Inactive status for up to 30 minutes, it then goes into Disconnected status.

      Inactive agent does not automatically mean Internet outage., it means the agent has lost Internet access and likely everything else at this location as well. Inactive would be anything from a bad cable, a power loss to bad modem signals if you are on wireless or cable services for example.

      However, if there was in fact an outage, the agent will send its report as soon as it can reach the Internet again.

      Please see the following post to better understand statuses and reasons behind them.
      Notifications menu (emails, alerts, SMS)

      (2) Agents experiencing similar problems must be with the same provider. Of course, if there are enough neighbors monitoring different providers, this will also tell you over time which provider is actually the more reliable in the area.

      (3) Currently, agents have to be within 0.5 miles of each other. This distance was decided upon because most people may not care what happens in nearby neighborhoods, they mainly want to know about their own.

      (4) If the agent goes into Inactive status, it probably means that location no longer has Internet access and if the owner is monitoring from that location, would lose access to their dashboard. We suggest having a browser bookmark on a nearby mobile phone/device with saved login credentials in order to quickly view the dashboard from a different Internet connection when problems occur.

      Only if these conditions are satisfied will neighboring agents that are experiencing a similar problem will show on the map.

      Outages

      The outages graph shows the last 50 outages the connection has experienced along with detailed information about each. When mousing over each bar, accumulated details for that particular outage will be displayed.
      Longer term, historical details can be found in the historical menu when reports are in Extended.

      Outages avg time

      As outages build up so does the averages graph. This graph shows when most of the outages are occurring so that over time, trends are built up showing when problems are happening.
      Longer term, historical details can be found in the historical menu when reports are in Extended.

      Speed test graph (Enabled in Extended reports)

      Bandwidth testing is an interesting topic which is often misunderstood because it is not solely about bandwidth. A location can have a high bandwidth service yet users may find themselves barely able to reach resources on the Internet.

      Here is an article that tries to explain commercial speed testing services.
      Are Internet speed tests for real?

      If speed testing is enabled, the agent algorithm will trigger speed testing based on a variety of fluctuations, trying to test at the best possible moment. This will help to better visualize how speeds (bandwidth) and in fact, throughput are doing on the connection in a way that a human being trying to test at the right moment could not do.

      The test should not be considered 100% accurate because by the time a speed test is started and ends, things could have changed drastically.

      The OutagesIO solution tries to show ongoing averages (baseline) and when speeds become lower. The result is a graph which gives a visual representation of how speeds are doing and which tests were conducted. Mousing over the graph will display dates/times and types of tests. Different tests are shown in different colors to help visualize the overall report to more easily compare with outages and pings reports.

      Colors and meanings

      Various colors help to visualize which tests are baseline and which are triggered based on certain events.

      Green: Baseline test. The agent software is running a speed test on a regular basis in order to establish a baseline or average.

      Blue: Latency trigger. This test is triggered when the latency of the connection begins to fluctuate outside of the measured averages.

      Orange: Slowdown trigger. This test is triggered when short burst speed tests are run and the results show slower than usual speeds.

      Black: Outage trigger. This test is run moments after an outage ends to determine if speed is back to normal or if it remained slower than the calculated average before the outage.

      Note: Black speed test bars can be related either to outages or Disconnected status in some cases. The agent algorithm triggers the test.

      IMPORTANT: Speed testing uses data

      Speed testing should always be considered experimental and the algorithm and methods used continue to be in development.

      Speed vs throughput: Internet 'speed' is technically bandwidth. Bandwidth is the max amount of data the connection will allow based on the purchased plan.

      Throughput is the amount of data this connection can actually move at any given time. Bandwidth and throughput are very different things.

      Monthly data plan vs Unlimited plans: Speed testing uses data. If the data plan is large or unlimited, this may not be an issue but if it is a capped data plan, speed testing should be conducted conservatively. OutagesIO understands capped plans and tries to optimize this test to make it useful without wasting data.

      Please see this page for more on the current (2021) speed testing settings and options.
      Configure menu - Speed test

      Network stats

      This section offers overall statistics about the performance of this Internet service and where most of the problems might be.
      Note that it shows only the last 50 events to speed up page load times. Longer term, historical details can be found in the historical menu when reports are in Extended.

      You will notice the same 'Affected networks' graph that is shown in the shareable section is also shown here. This is to maintain continuity.

      MOD means 'most often down'.

      % Affected networks: Percentage of Internet problems with LAN, ISP or beyond.

      Top MOD hops: Top most problematic hops showing where, LAN, ISP or beyond.

      Top MOD orgs: Organizations experiencing the most problems relating to this connection.

      It is important to note that all references to 'Beyond ISP' are informational only. The most important information is how the ISP is performing. Anything beyond ISP is not only informational but is a test point that OutagesIO is using to monitor the performance of the service. In some cases, some of these could have affected services but the main point is to monitor the Internet service provider. Older information can be found in the historical menu.

      MOD, meaning 'Most Often Down' and in this case related to the hop and organization. A hop is a networking piece of hardware such as a router or modem, then the providers switches, all of which packets must travel across in order to reach Internet sites or services. Each device that data travels across is called a hop.

      If any one of these hops prevents data from getting to the next device, the local connection could suffer slow, sluggish or even unreachable services until that device is fixed. In most cases, the cause of such a loss can be attributed to a bad cable, hardware malfunctioning or improperly configured interface/device or of course human error such as a cable being disconnected.

      In today's real time world, such problems can affect VoIP phone calls, live video and other services not to mention constantly getting disconnected from servers and other devices.

      The Network stats shows the last 50 outages broken down by Lan, ISP (Internet provider) and Beyond. The top 5 hops will show where most of the hop problems have been and the top 5 orgs will show with which organizations if the problems are beyond the local network.

      The right hand column

      This column shows links when certain features are enabled, gives information about the agent and both LAN and WAN network details.

      Starting on the right hand side of the page

      Links & Remote devices

      This section gives quick access to anything that is remotely connected.

      Camera. If you have connected and enabled a camera on your hardware device, you will see the link to access it here. Keep in mind that you will have to add a port forward on your firewall if you would like remote access to the camera.

      Demo. In the demo, the camera link view leads to a blank page since we cannot make the camera live at this time. A port forward rule would be set in the local router to reach a camera on the LAN. A camera can be connected to our hardware agent.

      DDNS. If you have DDNS enabled, you will see the link to access it here.

      Demo: Example image showing a router being reached without having to remember a changing IP. Rather than an IP, you would use 999.dnspoints.com of use a custom name rather than the agent ID. Allowing only a specific IP would be cautioned. DDNS is available in all reports.

      RAS. If you have a RAS enabled hardware device, your default profile link will show here.

      Environment sensor (seen in our demo). If you have an environment sensor enabled hardware device, the details will be shown here.

      For more information on sensors, please see the following links.
      Environment sensor enabled hardware agent
      Monitor Internet connectivity and environmental conditions

      At a glance

      This section contains information about the agent, nickname if set, agent details/version, network and other information usually used by support.

      Enterprise level reports

      The enterprise level reports are always Extended and other functionality is also made available to handle large numbers of agents. If your company maintains 10 or more agents, you automatically qualify for Enterprise leve which is a free upgrade.

      posted in OutagesIO FAQ dashboard internet monitoring alerts notifications
      K
      KelAuth
    • Software versions and notes
      Operating system Version Known to run on
      Aarch 64 1.67.2104 / 1.67.2106 (ARM 64) Cortex-A53, Pi 3A, 3B+, 4,
      Ar71xx 1.67.2104 GL.Inet AR150, AR300
      Ar71xx 1.54.1706 , 4MB TP-Link TL-WR703N
      Linux 1.67.2104 Centos, Debian, Ubunut 7,8
      Ramips 1.67.2104 OutagesIO Hardware agent
      Windows 1.69.2106 7,8,All versions of 10 if fully updated

      Notice
      This post is a work in progress in wanting to come up with a useful matrix explaining the various versions that we offer and the differences between each.

      This post should not be used as correct information at this time until this notice is removed.

      posted in Release notes / new features internet monitor monitoring software agent
      K
      KelAuth