Information and Support

@OutagesIO_Support

So, the one time it happened, I was able to get to the dashboard of that agent, and I saw data there - on the Status and Pings windows - but the agent was already stopped by that point. So it did start on my PC, but for some reason, it got shut down.
129704 is the current ID, but I started the installation on the site from step 0, so I'm not sure if it's still the same. I can't get to the dashboard anymore, so I can't check on the site for more communication. I could try on my end though, but I don't know how it would help diagnostically.
Thank you, and your dev for trying and responding anyway. I'll post if I find anything :)

@OutagesIO_Support

I posted the question on MS forum, with the details I found and the steps I took, I'll keep you posted if I get any useful answer.
I don't know the ID number, and unfortunately I resetted it, BUT one agent was able to send ping signal to the site, while starting during installation. However, I wasn't able to replicate this occurence, which is quite frustrating.

@OutagesIO_Support

No, sadly it doesn't, but great idea otherwise! I might just (try to) install it on my roommates pc and monitor that, we have the same wifi adapters.

The Event viewer displays 3 errors, Echo networks service has the one I copied in my post, .NET Runtime's error message says (keep in mind, still some of it is translated from Hungarian:
Application: OtmService.exe
Frameworks version: v4.0.30319
Description: The process stopped because of an unhandled exception.
Exception details: System.NullReferenceException
in the following location: SJRLibraryCode.Communication.NamedPipe.Close()
in the following location SJRLibraryCode.Communication.NamedPipeServer.Listen()
in the following location: OtmService.OtmService.OnStart(System.String[])
in the following location: System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(System.Object)
in the following location: System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in the following location: System.ServiceProcess.ServiceBase.Run(System.ServiceProcess.ServiceBase[])
in the following location: OtmService.Program.Main()

And an Application error states:
Faulting application name: OtmService.exe, version: 1.0.3.1603, time stamp: 0x63335467
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2075, time stamp: 0x923a0837
Exception code: 0xe0434352
Fault offset: 0x0000000000034fd9
Faulting process ID: 0x1600
Faulting application start time: 0x01d8d82ad1711e0f
Faulting application path: C:\Program Files\Echo Networks Service\OtmService.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: b2fcc7e3-2a24-4341-852a-25ac131a464b
Faulting package full name:
Faulting package-relative application ID:

@OutagesIO_Support

Hi!

Yes, I have another agent (129699) which is already installed on Linux. I wanted to compare the two results, since the Linux is plugged in to the router, and my Windows PC is through a Wifi adapter.
I checked the registry myself, but I also have a software to remove the changes after every failed installs (IObit Uninstaller).

I also have Malwarebytes as an antivirus application, but I tried installing while turning every last thing off I could think of, to no success.

Sincerely,
Berczz

@OutagesIO_Support

Hi!
Thanks for the fast reply!

I forgot to add:
I also tried Windows update
running dism
disabling my firewall
adding the the installer to the firewall exceptions
when the installer said it couldn't start the service, trying to start it manually

When I let the installer run more, it displays the Error message 0x80070643, which I think I've seen in other posts in the forum, but the problem was solved there with a new version of the windows installer.
As far as I know it's also a pretty broad, basically msi installer failed message

I searched Windows forums, but to every nullreferenceException post I could find, the answer was to check the program they were running, so no luck there

I keep trying, if anything works, I'll let you know.

Hi!

I'm trying to install the software agent on my Windows 10 Pro. Everytime I run the installer, it's stuck on "Starting services", then displays the following error:
Service 'Echo Networks Service' (OtmService) failed to start. Verify that you have sufficient privilieges to start system services.
What I see in the Windows event log (I'm Hungarian, some of this is just translated):

The service couldn't be started. System.NullReferenceException: Object reference not set to an instance of an object.
in the following place: SJRLibraryCode.Communication.NamedPipe.Close()
in the following place: SJRLibraryCode.Communication.NamedPipeServer.Listen()
in the following place: OtmService.OtmService.OnStart(String[] args)
in the following place: System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

I've tried the following:

run it as adminstrator
Update group policy, so I (and administrators) are added to the "log on as a service" permission
update my vc redist
update my .NET Framework 4.8
run sfc /scannow
(I've got in kind of a rabbit hole in what might be the problem, that's why I did these)

I suspect, that the problem might be on my end, but I have 0 idea on how to proceed.

Any idea would be greatly appreciated,
Berczz