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You got it! Thank you very much. Great customer service!

Thanks, you guys are great!

I wasnt aware of anything other than the Monthly (or Yearly) subscription for software agents. My understanding is that sensors are only available for hardware agents. My paypal receipt shows "OutagesIO Monthly, 5.95" Profile ID: I-6G87HL7BLFTP. It doesn't mention anything about a sensors subscript. There was an issue activating the upgrade (it didn't immediately upgrade after paypal pmt), so I suspect someone activated the wrong subscript type. when I dealt with support. Sounds logical to me :)

Under the Configure tab, "Security Scan", and "Speed Test" are highlited orange. If I select either of them I am presented with the "Do more with OutagesIO" page offering upgrades. My extended dashboard appears as:

In the Notifications tab, I am unable to switch the sliders (email, dashboard) to 'On' position. I have tried on Firefox, Chrome, on PC, and Chromium on the Pi.

Here is the log_starter file contents:

=> Function: create_empty_log

=> Function: check_to_download_new_starter
STARTER scripts are the same.

run_curl
curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u b7RYnmxg5q:GzbqrTOvJwLM6kxsmHSgI40djFQElK15XnehPVtB -F function=send_starter_version -F version=2023-12-28_0700_Phoenix_TZ
Wait 5 seconds
Attempting execution
Answer: 1
CURL executed

=> Function: check_to_download_new_otm

run_curl
curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u b7RYnmxg5q:GzbqrTOvJwLM6kxsmHSgI40djFQElK15XnehPVtB -F function=receive_binary_location
Wait 5 seconds
Attempting execution
Answer: https://downloads.echonets.com/otm/arm64_otm_1_80_2303
CURL executed
https://downloads.echonets.com/otm/arm64_otm_1_80_2303
OTM binaries are different.
Downloading the OTM binary.
Download successful.

I don't know why it would have stopped. It had been running for 20+ hours. Anyway, I got the agent running again by deleting the otm_binary and restarting manually, as it did not want to startup without deleting the otm_binary first. Not sure why.. Here is the console output when I ran the startup.sh :

Says the agent is running, after the permissions errors for the log file. I still cannot activate email or dashboard notifications, nor any other feature. As if the account is still in the pre-staging dashboard. Is rebooting my router a good means to test the dashboard for an outage report? Thanks for your help.

I just looked, it now says the agent is disconnected. Not sure whats going on.

It is 130853

I rebooted my router to test dashboard function. I can see the reboot in the Heartbeat/Status and Ping graphs, but nothing shows up in any of the other sections. Everything else is blank, with no info. Also, in the notifications config, I am unable to activate email or dashboard notifications. Am I missing something obvious, or is there a better method to test? Thanks for your help.OutagesIOSS1.png

Thank you. If you would like a copy of my receipt, please let me know.

No problem waiting. Thanks for quick reply, appreciate your help.

I paid for a monthly subscription, but it does not appear in purchases. The agent is still at the pre-staging level as well. Not sure if there is a delay. Thought the upgrade was instantaneous. The profile id on my paypal receipt is shown as: I-6G87HL7BLFTP. My agent ID is: 130853.
Thanks for your help!