Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Subscription Purchase Not Appearing
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wrote on Feb 16, 2024, 2:50 AM last edited by
I paid for a monthly subscription, but it does not appear in purchases. The agent is still at the pre-staging level as well. Not sure if there is a delay. Thought the upgrade was instantaneous. The profile id on my paypal receipt is shown as: I-6G87HL7BLFTP. My agent ID is: 130853.
Thanks for your help! -
wrote on Feb 16, 2024, 2:58 AM last edited by
Yes, you're right, for some reason, paypal didn't send the request so the agent didn't get upgraded. I'll have to contact the dev about this because if I manually set the agent, it will mess up your subscription.
Are you ok to wait until tomorrow on this? That or I can cancel it on paypal for you, we can look into it, then update you here.
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wrote on Feb 16, 2024, 3:01 AM last edited by
No problem waiting. Thanks for quick reply, appreciate your help.
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wrote on Feb 16, 2024, 3:07 AM last edited by
Thank you. I'll update this as soon as the dev checks it out.
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wrote on Feb 16, 2024, 2:34 PM last edited by OutagesIO_Support Feb 16, 2024, 7:34 AM
Hi, your agent was upgraded.
We did not find the issue yet but it seems to be something on the Paypal side so we'll try contacting them. Just didn't want to make you wait too long.
Thanks for your patience and of course, for using OutagesIO.
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wrote on Feb 16, 2024, 3:16 PM last edited by
Thank you. If you would like a copy of my receipt, please let me know.
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O OutagesIO_Support marked this topic as a question on Feb 16, 2024, 3:19 PM
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O OutagesIO_Support has marked this topic as solved on Feb 16, 2024, 3:19 PM