Information and Support

@SBK Yes, that is an outage. Have had two of them. Strangely it shows both lasting 2min 22sec. I suspect that is how long it takes the router to start up. While I have your attention, I get occassional gaps in the ping display that are white spaces that seem to last for a minute or so.. Is that just a problem not connecting to the server? Anyway, again thanks so much for your help. Your support has been great.

@OutagesIO_Support Last message and then I guess you can close this. I had an actual outage this morning for a few minutes. It showed up on the bottom graphs. As far as I can tell everything seems to be working okay. I appreciate your patience as I stumbled my way through this.
Note to self. Don't keep installing agents!!!!

Thanks again

Oh, I did disable the notifications for now per your suggestion.

@OutagesIO_Support My computer turned off due to a power hit here. I restarted the computer but for some reason now my 129179 shows as disconnected again. Not sure why. I checked firewall and it looks okay. I did delete the 129181 per your instructions from the dashboard. Right now I only have one agent, which had been running before the reboot. It is the 129179 agent. I then checked the task manager. Echo is running as a background process. I went and restarted the echo service and the agent is now active. Not sure why I had to start the service manually. Is there an entry in startup that maybe isn't working? Anyway I have it working for now with only one agent and it is sending hops and notifications.

Thanks

@OutagesIO_Support I decided to take a look at the interface today and I have the original agent with the extended status (129179) running and apparently is working (sending hops). I still have an old agent 129181 which shows as disconnected. Not sure if that will just go away and if it is hurting anything. I won't install any more agents and am not sure how or if I need to get rid of the disconnected agents.

Thanks for sticking with me.

@OutagesIO_Support I appreciate your support but have decided just to drop the program. Too much effort required on my part to fix this and I don't want to waste your time either. Is there a way to get rid of the two agents which still show? Not sure if they are taking system resources although they don't show as running either in services, processes or startup.

Again, my fault for attempting to fix this on my own and getting too many agents installed before I realized the mess I was making.

Best regards

Thanks for getting back so soon. FIrst, here are the agents (I know, I keep trying things and ended up with 3 agents).

The ones I don't need are:
129182 (shows as disconnected)
129182 (shows as inactive)
And the one I want which has extended tied to it is 129179 (shows as inactive)

I have the original agent file I downloaded which is tied to 129179.

The issue I have right now is I don't know how to get rid of those other agents. All 3 show as inactive and can't get the 129179 to become active again. I suspect that is because I created all of those bogus agents. The 129179 does show it is the extended version.

As to what I am looking for
https://www.youtube.com/watch?v=4tJaqqIhmkc
If you go to 6:18 of that video is shows a bunch of bar graphs in the two sections of outages. Mine are blank. When mine ran for a day or so I had at least two outages and nothing ever showed. I did get emails that there were outages but no details on how long, etc.

My problems may be tied to Malwarebytes which loves to interfere in other programs. If you can help me get rid of the two agents I created in my panic to fix things that would be a good start. Maybe they aren't hurting anything but as I said I can't get the good agent 129179 to run now.

Sorry I messed this up. Thought I had it running. Most likely errors on my end with the admin rights and maybe things like Malware.

Thanks so much for your help.

I installed the software, got an agent running, upgraded to extended, but there never was anything showing in the section for disconnects etc. I was getting emails when it disconnected but that was it. I suspect I didn't really have admin priv when I installed it originally.
So I found the processes. Killed the processes and tried reinstalling with admin priv. Finally gave up and created a new agent which does run, of course now the extended I paid for is on another agent so it is just a community agent. The new agent rans (without extended of course) but there is still nothing showing in the outages panels at the bottom. I am seeing it is showing it is active but the hops now says it isnt' working (I guess that will go away after awhile according to the instructions.
Watching the demo video it shows alot more info showing on the dashboard than what I am seeing.
Looking for suggestions before I hit the uninstall button.
Too bad they don't offer chat support of some other way of getting to a real person. Giving this a try though.