Yes, we played with enabling different DNS but it never really got "ideal".
However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.
Our ultimate solution has been to add a VPN on our devices.
That has majorly solved the connection issues.
How do I tell if the hardware agent I have has "sensors"?
They came, replaced all the connections and it looked pretty good for about 5 minutes.
Still getting lots of "connections timed out", "DNS not there", etc.
Living with it at the moment.
Thanks for asking
Yes, am quite aware of that.
They came, replaced all the connections and it looked pretty good for about 5 minutes.
Have my little manual monitor running right now.
Unfortunately, the dashboards show no outages since 6/7 (which was about when they installed to the new tower).
I'm hearing from others though, similar problems. I'm trying to get them either here or to install a connectivity monitor.
I installed a connectivity monitor on another site and !!! no connection problems.
Fortunately, or unfortunately, their tech support is on my side (they have observed the disconnects) and put in a work order to get it done. Called again yesterday and he switched me to their scheduler -- who said "we will schedule it ASAP".
It may not help that their main office is in Wyoming and we are in Colorado.
I'm about to put it on "Nextdoor" with link to my connectivity monitor to see if others might be having the problem. Also may investigate if local companies might try to solve the problem.
Thanks, as always, for your response. I should have entitled this "venting".
Is it improvement if the disconnects only show once per minute? (joking) :angry: :angry: :angry:
Seems better today (though still pretty constant) -- rained last night so humidity?
Watched one yesterday where the tech just tapped on the ethernet connection on the computer and it failed. But running a new cable solved that, we think. (Not our site)
Still no word from their dispatch.
It's probably not a common problem for most folk, but might be a useful statistic to add to your "views"? # of disconnects in a x hour period?
FYI, my manual monitor is running since late yesterday afternoon ("pinging" google.com and facebook.com) and so far it's almost 900 disconnects. google every 5 seconds, facebook every 10.
True but with a manual monitor, I can be testing/illustrating it here. (Found a Java applet -- not sure if it bogged down my computer or not).
In any case, the ISP/Visionary is going to send out techs to resolve the problem. And I can test it when they are here with whatever they do -- not having to rely on your good natures.
@outagesio_support said in Hardware/Software agent experience:
No need to manually monitor, the logs show everything that's going on.
Yes, but I don't have access to those logs?
Talked to another local a little bit ago -- not in my neighborhood but he says he sees similar things in his neighborhood -- particularly playing YouTube videos and such.
I have downloaded a internet connectivity monitor -- maybe it will convince the ISP to do something
@outagesio_support Thank you for continuing to monitor. I've done some fiddling (suggestions of my own) this morning. Probably outside the realm of what most would consider appropriate.
In any case, if somehow you can continue monitoring the disconnects with my new setup (I did things about 9am MDT), then I can relay that to them and not try more things.
As I've said before, the local neighborhood does not have a lot of tech-savvy people using this provider (nor probably the heavy use that this house does).
Thanks for continuing....
After 1.5 hours on the telephone with Visionary Support, I have now factory reset the router (Netgear 6700)
set it back up as an access point and (I think) managed to get it working again.
next, if this doesn't do it, they suggested possibly going to a PPPOE connection -- but I said it could simmer for a day or two.
They did verify that there were disconnects happening.
Some minor update. Called the Visionary tech support people and they verify they can see the disconnects. So we may be on the road to a solution.
Long story short.
At end of last year (2020), we had a month where we basically had no internet service. Got a refund but little help from the provider except that our flag was interfering with the line of sight we needed. (Visionary - www.vcn.com) - Relay station. (reported high speed was 10MB down/ 2-4 MB up) -- we were getting much less.
Used the outages software agent and then hardware agent to try to catalog for ourselves the outages.
Fast forward to June 2021 -- got hooked to a different tower. Their speed tests showed 30MB down/5 MB up. Okay. Hardware agent showed it back online. Then, nothing until a few days ago when the hardware agent notified that the connection was back online. (though we'd had many problems connecting).
The outages people took a look and said we were getting almost constant disconnects. pointed to various parts of the connections. hooked the agent directly to the router -- that seemed okay for a little while and then started again.
It was worse this morning -- but it rained last night? I'm beginning to suspect the connection into the house. (could it be affected by humidity). I know they didn't lay a new one for the new Visionary connection (they did a splice from the new cable to the old) -- and wonder if they did when they first put in the Visionary connection or just piggybacked on the DSL connection that was here. (no idea what the previous owners had). I think we got DSL in about 2003 when we first moved in. Very dissatisfying. I'd have to see when we got the Visionary (pre-owned business - Skywerx) but it's probably been close to 15 years.
Oh, I also rebooted their connection this morning -- again, things seemed to get better after that. Before had had trouble connecting for speed tests.
We're in a very small, very rural community (Pagosa Springs CO). Few of our neighbors are tech savvy. OTOH our household has a gazillion things hooked up to our connection. Mostly retired two tech people in large house.
Had TPLink AX6000 router -- Visionary people had me change it to an access point (which dumbs out a lot of the router features). I have now changed it back to a Netgear 6700 -- also access point -- because it seems more reliable.
No real question here except kudos to the outages support people who spent a lot of time trying to help diagnose the problems. Just laying the problem for later questions.
Got an email with this subject.
Agent number is not shown in my agents – I believe it refers to a software agent that I removed a long time ago. But not sure how to tell.
Says it will be removed in 30 days.
Hardware agent has been installed and working except it didn't report an outage that we had (about 20 minutes) a few days ago
> In your second image, looking at the DNS entry, the record for your 126919 is correctly pointing to the public IP that you have where it is installed. However, you don't seem to have anything that is reachable at that IP so the browser is not getting a response from anything. Normal.
Did you know what your agent has its own DNS service built in?
The hardware agent contains its own DNS server/service to give you not only privacy from your provider but also as a secondary/redundant DNS service should your providers become unreachable.
Looking at your agent, it's LAN IP is 192.168.1.201. If you make one of your DNS entries that, you'll have some DNS redundancy.
I may have misunderstood how to implement "your" DNS entries for my router.
FYI, I get a error message from my router if I try to enter the LAN address of the agent.
(It wouldn't let me copy – so paraphrase): DNS IP address and LAN address cannot be on the same subnet.
At least I now have two. The default from the provider and another open dns.
Sent a problem report about the software agent (126999) that is disconnected again.
Been getting weird timeouts in trying to connect to various websites.
Your DDNS? or something else?
