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@outagesio_support

Yes, we played with enabling different DNS but it never really got "ideal".

However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.

Got an email with this subject.

Agent number is not shown in my agents – I believe it refers to a software agent that I removed a long time ago.

But not sure how to tell. Says it will be removed in 30 days.

Yes, it would mean there is an old report being removed. I'll mention this to development because as you mention, you had deleted the agent, therefore, should not have received a notice about it. The notice is for those who have not deleted and may want to re-install it.

Hardware agent has been installed and working except it didn't report an outage that we had (about 20 minutes) a few days ago

There are many conditions which can cause loss of Internet access which aren't actually IP outages.

Meaning, not all loss of Internet access are TCP/IP AKA routing based problems but other things.

OutagesIO is built to mainly monitor IP outages with your provider but often, it's what you don't see that tells the story.

If you don't see IP based outages (logged outages in your reports) but you do experience loss of Internet access or obviously low speeds, the first step is to check everything in your own location to make sure nothing is failing such as a cable, dust in Ethernet connectors, the most basic things.

What OutagesIO cannot monitor are signal levels with cable and wireless providers/devices for example but when we're seeing loss of Internet access without outages, that's what is telling us that there are other problems to dig into or ask the provider about.

One great method to use is to find some neighbors that might use the service too. This way, you can compare and correlate your reported loss of Internet access and other findings so that even mystery problems become more obvious.

That said, we are working on another report that will show specifically non outage (IP) based loss of Internet access to help in exactly these situations.

First, enabling DDNS in your agent dashboard is a way to reach something on your network without having to remember the IP.

For example, if you had a security camera at home and didn't want to look up the IP all the time, you would set the DDNS on your agent to a name. In this case, mylan.dnspoints.com.

The dnspoints.com is simply a left over domain from something else we worked on which we use to give members an easy to remember word.

Next time you wanted to reach your camera, you would enter mylan.dnspoints.com into your app/browser and would not have to remember any IP even if it changed.

Second, the DNS server built into your router can be used if your ISP's dns server goes down.

You could configure the agent's LAN IP as another DNS server in your router or on your PC.

Most people have their routers handing out DHCP IPs so that is probably where it should be put.

You won't reach anything by trying to visit the agent as it does not respond to anything in terms of trying to see something with a browser. There is no service other than the DNS service.