keep in mind that inactive status do not equate to outages.
Given my power supply to the household rarely (never) faults, and the HW agent's operation depends on only that and the router's state (I get emails prior to reboots - the nice folks at [](https://www.turris.com/en/omnia/overview/)[https://www.turris.com/en/omnia/overview/](https://www.turris.com/en/omnia/overview/) made that possible), I'd expect to see nothing but ISP outages detected.
Someone posted recently that they were seeing substantial differences in speed test results between a hardware and software agent at the same location. This is something we are investigating but have always said that speed testing is kind of a dark art :).
All of that said, the best way to connect OutagesIO would be as close to the provider as possible because that is the main point of the service, to monitor your provider, not your LAN.
With HW agent now installed, I've opted for LAN connection.
And yes; describing my LAN setup obviously let you assess its impact on detection efficiency. WillDo:
* Draw graphic of LAN
Now, wait…
HW agent arrived. ID 127572.
I'm now waiting for it to document an outage - which is its purpose, afterall…
I'm not done with this.
That said, i have little time (got a new job last week) to fiddle around with PCs and software agents, so I've bit the bullet and ordered a hardware Agent. It's no fortune afterall, if you disregard VAT, toll and various import fees.
Given time and opportunity, I'd like to execute - and meticulously document - a test of the complete system's ability to detect and record outages to the extent of what I'm capable to cause.
* Router off: No WAN connection, no DHCP, nothing. Note here that LAN switch != router.
Router with no WAN connection: DHCP, local nodes like printer and NAS available.
I can't simulate an ISP error. We'll have to wait for that to happen by itself.
Note here that my setup is with a static IP and all internal LAN addresses administered by my own local router. ISP delivers a hole, and I pay to always have the same hole address. I run the firewall on that router, with the kind and effective assistance of the nice folks of https://www.nic.cz/ (specifically https://www.turris.com/en/omnia/overview/).
Anyways, hproper Hardware agent is on its way. It'd better prove its worth.
Hmmm - poking around on the web-interface I came across what may be helpful to you.
Hovering the mouse OVER the "Outages avg time" graph, something flickered as I moved the mouse pointer around. I managed to grab it:
https://i64.servimg.com/u/f64/19/68/15/14/outage10.png" />
Removing the pointer from the area left it completely blank - nothing at all to be seen.
Following this, I logged out and back in again using the demo account, to see how the interface looked on that one:
https://i64.servimg.com/u/f64/19/68/15/14/outage11.png" />
Same browser, same browser window, same PC - but different results from different accounts.
Would this be a clue?
I'm running Firefox v85.0.1 on Win10/64
//Martin
I split this topic up from the other so that we could better keep track of different posts.
I quickly looked at the agent and don't see any problems but I do see that it is disconnected at the moment.
One problem we are seeing is members restarting their PC or the agent service every time they see it disconnected.
If you can reply here once it's back up, I'll monitor it in real time and see if I notice anything unusual.
Good idea to split topic. Different user - who by the way just had his first week at work in a new job. Wehee!!
Yes, this laptop has led - and will continue to lead - an on/off lifestyle. I'm no fan of powerhungry devices running 24/7/365. Thus the wish for a Hardware Agent, once I see proof of the system's ability to detect and record an outage.
But today - february 6, 9:00 CET (that's central Europe) to 22:00, I'll leave the machine running and hope you read this in time to take a check.
NB: System info update. ISP decided to double bandwidth at no cost. Now it's 200/200 MBit 
//Martin
Chiming in on this subject, as I see the same results:
Heartbeat, Speedtest & Ping: Showing data/OK
Outages, AvgTime & NetworkStats: Empty
Trying to get confirmation my setup is OK, I've then tried poking the system:
Shut down fiber connector box (that should kill the WAN). Checking via cellphone I see the agent becoming 'Inactive'.
Restore power to fiber connector box. Validate Agent comes back 'Active' via cellphone-link.
Shut down router (that should kill the LAN). Checking via cellphone I see the agent becoming 'Inactive'.
Restore power to router. Validate Agent comes back 'Active' via cellphone-link.
Shut down Agent (That should register as inoperative Agent or something similar). Checking via cellphone I see the agent becoming 'Inactive'.
restart Agent. Validate Agent comes back 'Active' via cellphone-link.
No cigar. Outages, AvgTime & NetworkStats remain empty.
I'm considering getting a HW Agent, but not until I've seen the system successfully detecting an outage.
Any ideas on how to procede?
Agent: 127418 running on Win10/64
Router: Turris Omnia (https://www.turris.com/en/omnia/overview/)
LAN: Wired GBit, wireless a-b-g-n-ac
WAN: 100/100 fiber, static IP