Information and Support

So, I went home and jotted down a ToDo-list:

• Move existing cable to different, known functional port. Or validate existing port+cable function.
• Change patchcable
• Check router logs for DHCP IP allocation to MAC ...:A4 (assuming device does use MAC printed on label)
• Replace PSU - just to be sure it's not that;

Failing setup acted like this:
Cable to LAN. Power-up sequence:

repeat
  1 lit for 20 sec
  1 fastblink for 3 seconds
  1 slowblink for 6 sec
forever

No registration on ocp.outages.io

The '20-second LED_1 lit' indicated boot, and the repeating pattern hinted that device fell flat on its face, only to retry. Rebooting could easily mean a software-issue. I work with embedded software, and can vouch for that!

Anyways, working through the list i got all the way down to "Replace PSU" without finding anything.

Existing PSU was a 1A-capable Apple charger, chosen because of its reputable origin.
Switching to another power source (the router's USB-port) fixed the issue. Just like that...

D'oh!

I've checked the Apple charger, and it delivers a healthy 5V at 0.4A, way past the requirement of the Yellow Mango-router. Puzzling... Maybe the charger can no longer maintain voltage with current fluctuations, causing the Mango's CPU to BOR. Dunno.

The takeaway from this is to avoid assuming things when debugging.

Case closed. Thank you for sparring with me.

@OutagesIO_Support said in My hardware agent has been abandoned - how do I un-abandon it?:

The sub was created yesterday and then canceled on the same day.

There was a bug where if a sub was created and canceled the same day, it would expire the agent right away.

Correct, i canceled the same day as I was after the RAS but failed to execute the difficult task of hitting the correct one out of two "Click here to buy"-buttons:

Anyways, we can now see that there still is a bug where if a sub - etc.

Still, I don't understand the "prestaging"-thing. What's that all about?

In relation to another question, I've had to move my HW Agent (id 127572) between two LANs; one at work and the other at home where the agent is supposed to live.

Issue:
At work, I've reprogrammed and validated the device to be functioning perfectly.
At home, installing the Agent yields exactly nothing - no comms. This LAN appears otherwise fully functional; Netflix, webbrowsing, fileservers, work-from-home outbound VPN tunnels, the router's VPN server, everything except the Outagesio.com HW agent.

I'm puzzled.

Clues:
At work, the agent LEDs work like this:

At home, the right LED remains inactive and the left LED toggles between lit and blinking.
Home setup is Turris Omnia router, wired gigabit LAN and a 300Mbit fiber link.

Any ideas on why Agent fails to do its thing?

RAS info noted.

Now, let's return to the "prestaging" issue. Can we agree that you have yourself seen that my agent is currently subscribed to Extended reports? If so, then the following question is valid:

Why is my Agent now shown, active, on a Prestaging dashboard, ready to be licensed?

It's licensed by now. I was poking at the RAS feature (advertised at 5USD for an unknown period) but managed to activate an Extended reports one-month sub instead. Let's see what happens once the sub expires.

RAS: is that a one-time buy? RAS forever...

The device is offline now because I've taken it down. I'm at work... It will return in a few hours when I get home.

That was easy :)

Dashboard now says:

Thank you for getting my agent back on track.

However; why am I still being shown a 'prestaging dashboard' and a message telling me my agent is 'ready to be licensed'?

On feb 6, 2021 I bought a yellow hardware agent which has been functioning up till - well, some time ago, where it stopped communicating. I've not done anything to recover it but recently got an email regarding some sort of recovery procedure needed due to a bad firmware-update. So I decided to jump on the bandwagon and recover mine using the described method and file.
Initial action was to check for function. And lo-and-behold; the device was active. Nice.
it shows as "Abandoned", yet also "Your agent is communicating correctly, and ready to be licensed".

I have NOT tried updating the firmware. Given the device is online, I'll leave it to do that as it sees fit and not interfere.

However, I'd like it to not be in the Abandoned state.

How to proceed?
ID 127572, order #3413.

Best regards,

Martin

@OutagesIO_Support:

keep in mind that inactive status do not equate to outages.
Given my power supply to the household rarely (never) faults, and the HW agent's operation depends on only that and the router's state (I get emails prior to reboots - the nice folks at [](https://www.turris.com/en/omnia/overview/)[https://www.turris.com/en/omnia/overview/](https://www.turris.com/en/omnia/overview/) made that possible), I'd expect to see nothing but ISP outages detected.

@OutagesIO_Support:

Someone posted recently that they were seeing substantial differences in speed test results between a hardware and software agent at the same location. This is something we are investigating but have always said that speed testing is kind of a dark art :).

All of that said, the best way to connect OutagesIO would be as close to the provider as possible because that is the main point of the service, to monitor your provider, not your LAN.

With HW agent now installed, I've opted for LAN connection.

And yes; describing my LAN setup obviously let you assess its impact on detection efficiency. WillDo:
* Draw graphic of LAN

• Post graphic on forum.

Now, wait…

HW agent arrived. ID 127572.

I'm now waiting for it to document an outage - which is its purpose, afterall…

I'm not done with this.

That said, i have little time (got a new job last week) to fiddle around with PCs and software agents, so I've bit the bullet and ordered a hardware Agent. It's no fortune afterall, if you disregard VAT, toll and various import fees.

Given time and opportunity, I'd like to execute - and meticulously document - a test of the complete system's ability to detect and record outages to the extent of what I'm capable to cause.
* Router off: No WAN connection, no DHCP, nothing. Note here that LAN switch != router.

• Router with no WAN connection: DHCP, local nodes like printer and NAS available.

• I can't simulate an ISP error. We'll have to wait for that to happen by itself.

Note here that my setup is with a static IP and all internal LAN addresses administered by my own local router. ISP delivers a hole, and I pay to always have the same hole address. I run the firewall on that router, with the kind and effective assistance of the nice folks of https://www.nic.cz/ (specifically https://www.turris.com/en/omnia/overview/).

Anyways, hproper Hardware agent is on its way. It'd better prove its worth.

Hmmm - poking around on the web-interface I came across what may be helpful to you.

Hovering the mouse OVER the "Outages avg time" graph, something flickered as I moved the mouse pointer around. I managed to grab it:

https://i64.servimg.com/u/f64/19/68/15/14/outage10.png" />

Removing the pointer from the area left it completely blank - nothing at all to be seen.

Following this, I logged out and back in again using the demo account, to see how the interface looked on that one:

https://i64.servimg.com/u/f64/19/68/15/14/outage11.png" />

Same browser, same browser window, same PC - but different results from different accounts.

Would this be a clue?

I'm running Firefox v85.0.1 on Win10/64

//Martin

@OutagesIO_Support:

I split this topic up from the other so that we could better keep track of different posts.

I quickly looked at the agent and don't see any problems but I do see that it is disconnected at the moment.

One problem we are seeing is members restarting their PC or the agent service every time they see it disconnected.

If you can reply here once it's back up, I'll monitor it in real time and see if I notice anything unusual.
Good idea to split topic. Different user - who by the way just had his first week at work in a new job. Wehee!!

Yes, this laptop has led - and will continue to lead - an on/off lifestyle. I'm no fan of powerhungry devices running 24/7/365. Thus the wish for a Hardware Agent, once I see proof of the system's ability to detect and record an outage.

But today - february 6, 9:00 CET (that's central Europe) to 22:00, I'll leave the machine running and hope you read this in time to take a check.

NB: System info update. ISP decided to double bandwidth at no cost. Now it's 200/200 MBit :)

//Martin

Chiming in on this subject, as I see the same results:

• Heartbeat, Speedtest & Ping: Showing data/OK

• Outages, AvgTime & NetworkStats: Empty

Trying to get confirmation my setup is OK, I've then tried poking the system:

Shut down fiber connector box (that should kill the WAN). Checking via cellphone I see the agent becoming 'Inactive'.

Restore power to fiber connector box. Validate Agent comes back 'Active' via cellphone-link.

Shut down router (that should kill the LAN). Checking via cellphone I see the agent becoming 'Inactive'.

Restore power to router. Validate Agent comes back 'Active' via cellphone-link.

Shut down Agent (That should register as inoperative Agent or something similar). Checking via cellphone I see the agent becoming 'Inactive'.

restart Agent. Validate Agent comes back 'Active' via cellphone-link.

No cigar. Outages, AvgTime & NetworkStats remain empty.

I'm considering getting a HW Agent, but not until I've seen the system successfully detecting an outage.

Any ideas on how to procede?

Agent: 127418 running on Win10/64

Router: Turris Omnia (https://www.turris.com/en/omnia/overview/)

LAN: Wired GBit, wireless a-b-g-n-ac

WAN: 100/100 fiber, static IP