@outagesio_support
Hi,
Oh, ok. I guess I would just have to find a newer laptop then.... Thanks.

Hi, I have 2 agents that got disconnected this morning. I tried restarting the Echo, restarting the PC, but still it is disconnected. Can you help me please?

ID: 128664, 128694

@outagesio_support Hi. After trying again today, it's working now.

Thanks.

Hi,

I noticed that the Speedtest has not been working for some time. Are there any issues with it? I have a hardware agent.

Thanks,

@SBK Hi yes you are correct. We're still having intermittent connection so I'll probably check it again on Monday. Thanks...

@OutagesIO_Support Sure, just let me know. Another thing that you may want to know, I have RESET the hardware agent, and changed its location. After resetting, I noticed that all the RAS profiles were deleted so I created a new one. And this new profile is the one that is still in configuring status.

@OutagesIO_Support Hi. Sorry for that, we just had an outage on our area. Now it is back online, and the agent is now active. Still waiting for the RAS to be up.

@OutagesIO_Support Hi,

Now I am testing it with the vendor's equipment. I created a new profile but it has been in starting configuration mode for more than an hour... any idea here?

Hi. I have tried the RAS and with your help seems to be working now. In order for me to access the router remotely, I need to login to my Outages portal, and click the RAS profile that I setup.

My question is, how can our 3rd party vendors who has their switches/machines located on our premises/network access remotely using RAS without giving them access to my Outages portal?

@OutagesIO_Support Hi. I was able to test it and it is working. Now, how can I set up the vendors without giving them access to my Outages login? Can I just give them the URL, or is the URL dynamic?

@OutagesIO_Support Hi. Yes, go ahead. Thanks....

@OutagesIO_Support Hi, so now it was configured and enabled. But when I try clicking on the link, it doesn't work. I'm not sure if I am doing it right.

LAN IP - I entered the LAN IP of one router here at our office, where my hardware agent is connected (same network).
LAN Port - I entered 80, and also created another profile with 443.
Public IP - I entered the public IP of my internet at my house.

Tried connecting from my house, but it does not work.

Replying to your comment "I ask because each person would need to have access to the control panel of their respective agent to access their own resources", so I need to give them access to my OutagesIO control panel? Or are you saying I need a separate hardware agent for each vendor?

@OutagesIO_Support
We have several vendors that access their industrial machines for monitoring purposes. Currently, we configured port forwarding for them so they can remotely access their machines. Would this work with that kind of application?