The agent remained inactive last night and was showing disconnected this morning.
I checked in windows services and Echo Network Service(ENS) is running and automatic. Just for grins I restarted ENS and refreshed the control panel web page and the agent is running again. Not sure why restarting a running program would help but it seems it did.
Thanks for your help Kavitama!
Just did a restart and the agent is now "inactive".
On services Echo Networks is status active and start up type automatic.
Also tried the "Restart OTM " in the Echo Network Service in hidden icons and still shows inactive.
Sorry, I should have said they are on the same computer. When the first was disconnected and I couldn't figure out how to reconnect I created a second identical one so I could keep monitoring my internet. The first one 127266 is now surplus to requirements.
I just tried your suggestion and deleted the redundant agent. Thanks for that!
The first agent is 127266 and still shows as disconnected. The second is 127372. I finally found and figured out how to uninstall the previous versions and the update button worked for agent 127372 and downloaded the update. I installed it and now 127372 is active and working normally. Agent 127266 still shows as disconnected but the agents are identical so that's not a big issue. If I could delete 127266 that would be easiest but I don't see a way to do that.
Thanks for your help.
I started using outagesio last month to try and figure out why my internet is so flaky. The first agent installed with no problems and worked for about two weeks but when I had to restart my computer the agent status was showing "disconnected" I looked for ways to restart it but didn't find any and "reboot" says it is not available. The "newer version released" icon was red so I clicked it and got a popup saying that if I click OK that the update must be completed. I clicked OK but nothing happened.
At that point I decided to create another software agent. This agent worked for a week and, again, when rebooting the computer it now also shows status "disconnected". After doing much searching on the forum on "statuses", "disconnected", etc. I haven't found info on how to fix this. How do you reconnect a software agent? Any help greatly appreciated.
