@outagesio-greenwich-k12-ct-us

Hi E.K.,

Let me try to summarize what I see and lets check together if there is a clear explanation.

Lets start with the inventory:

• 128389, SW agent (Win 10 Pro), OTM version 1.69.2106
• 128316, SW agent (Win 10 Enterprise), OTM version 1.69.2106
• 128309, SW agent (Win 10 Pro), OTM version 1.69.2106
• 128313, HW agent (GLinet MT300N-V2), OTM version 1.67.2104

Upload testing + Latency evaluation is available only from version 1.68.2105 and on the HW version we are still testing so this explains why you are not seeing the uploads on the HW agent: as soon as the testing period is over we will release the latest version and your agent will upgrade automatically.

As far as I can see:

• agent 128309 was able to send proper download/upload/latency from Sep 20th when the version 2106 was installed
• agent 128316 was able to send proper download/upload/latency from Sep 11th when speed-test was enabled
• agent 128389 seems to be the tricky one since it started from yday right after 3 am

The only thing we noticed is that some old Windows 10 builds were blocking some features of the OTM (the software that does the monitoring) and maybe (it is just an assumption) that pc/server was updated to the latest build.

Can you please double check that so I can have a better understanding of this weird behavior?

@outagesio-greenwich-k12-ct-us
I confirm it was a bug in the Activation process.
It has been fixed!

Thank you for letting us know.

@outagesio-greenwich-k12-ct-us
Hi,

It seems there is a bug in the activation process: I will review it and fix.

Meanwhile please check if now you are allowed to access all the extended options.

@nasaneiru
Hi,

I already answered to your first request
https://support.outagesio.com/topic/160/unable-to-create-software-agent

Just FYI, whenever a post is created it will show up only after the first moderator available will confirm it, that is why you didnt see the first request for support

@nasaneiru
Hi,

There has been a problem in one of the server that you were accessing.
Problem has been fixed, please confirm that you are able to create a sw agent without any problem.

@nasaneiru
Hi,

Is this happening while you create a new software agent ?

@outagesio-greenwich-k12-ct-us
Hi,

Definitely a bug introduced in a recent commit: thank you for highlighting.

The fix has already been applied: please test it ASAP to confirm all is fine now.

Please try now, there has been an error in assigning the extended package to your agent.

Please confirm all is ok now.

One last thing…

You were mentioning at the beginning of this topic that after you restarted your PC the agent became inactive and then disconnected.

Did you try to restart the PC just to see if this keeps happening ?

Just in case this happens again would you please check if among the services (within windows control panel) the one named Echo Networks... has been started and it is set to start automatically.