Hi John,
Sorry for being late answering your request, let me explain to you what I see to hopefully help out.
With the email belonging to the user user jfadams321 I only see two associated agents:
- 130148, a sw agent installed on a windows PC, located at "South F... A..." whose status is disconnected (2024-03-13 is last time it was active)
- 130160, a hw agent GL-MT300N-V2, located at "East N... A..." whose status is "abandoned" (2023-03-26 is last time it was active)
But I also see that the following agents have been never activated and the instructions were sent on March 21, 2023:
- 130159
- 130158
- 130157
- 130156
- 130154
So in total you should have 7 agents but none is "alive"
First step: please confirm you have and can identify all the agents I detailed.
Second step: connect them to your LAN with an internet access so we can verify if those agents are communicating with our servers