I just logged in again and now it is showing up as active!

Thank you for your help!

Steve

PS - I missed your question at first - here are the details from the activation email:

Cut/Paste the following details in the correct sections.

MAC: xxxxxxxxxxCF

Activation code: xxxxxxxxSh

Thank you for the quick reply.

I am not seeing 127658 in my dashboard. I do see the other HW agent, and a software agent (that is currently disconnected). See attached.

Thanks again,

Hi,

I recently purchased two hardware agents. One activated fine, but for the second one, I am getting an error stating unknown MAC address or activation code. The agent ID is: 127658.

Thank you.

Steve