I just logged in again and now it is showing up as active!
Thank you for your help!
Steve
PS - I missed your question at first - here are the details from the activation email:
Cut/Paste the following details in the correct sections.
MAC: xxxxxxxxxxCF
Activation code: xxxxxxxxSh
Thank you for the quick reply.
I am not seeing 127658 in my dashboard. I do see the other HW agent, and a software agent (that is currently disconnected). See attached.
Thanks again,
Hi,
I recently purchased two hardware agents. One activated fine, but for the second one, I am getting an error stating unknown MAC address or activation code. The agent ID is: 127658.
Thank you.
Steve
