I'm sorry that you've not been able to do this.
You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?
You can send the unit to;
OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.
Please be sure to use the contact form on www.outagesio.com to let us know you've sent it;
Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.
Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.