Information and Support

@OutagesIO_Support

Everything is up and working. I am still using the temp code as I have not received another code yet.

I received the email with the Mac for my new device. Now that I've received my device I've noticed that activation code portion of my email was left blank. What's the best way to obtain this?

Also, side question. Is there a way, once it's on the network and has a DHCP address, to assign this device a static ip/route/dns?

@SBK

Working fine with "Remember me next time" unchecked.

If it is checked. I get a Gateway error.

Its useable now. Just have to remember to not tick that box.

@SBK

Still takes a very long time to load. But when it does load I get a "Error 500
file_put_contents(): Exclusive locks are not supported for this stream".

I can click on agents on the top menu bar which pulls me to my online agents.

@SBK

Recorded a quick video for you. let me know if this helps.

Logging in a cleared browser in ingotectio with"remember me" checked throws the gateway error. With out it. It seems to be working now.

@OutagesIO_Support I have tired the steps above. I have the same results as the other uses. I did notice some console errors. Don't know if they is helpful but I grabbed a screen grab.

I am having the same issue as the users above I get a Gateway timeout error. I've cleared all cache and also tried incognito.

The only combination of things I can get to work, and allow me to log in are to open the page in incognito and make sure I do not have "Remember me next time" checked.

Please let me know if I can help out trouble shooting in any other way.