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  5. SOLVED: Cannot access dashboard | 503 and 504 errors
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SOLVED: Cannot access dashboard | 503 and 504 errors

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboarderror503504
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  • M mikeshand

    Thanks. I'll report back after a few days.

    SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #39

    @mikeshand

    Can you please share if in the last 24 hours it was better or not?

    Ed (K.)
    Development Team

    M 1 Reply Last reply
    0
    • SBKS SBK

      @mikeshand

      Can you please share if in the last 24 hours it was better or not?

      M Offline
      M Offline
      mikeshand
      wrote on last edited by
      #40

      @SBK
      I just tried going to outagesio.com choosing the get started drop down and selecting user control panel and tried to login..
      I got the gateway error.

      I did it again in a new window.

      Same thing.

      So I copied your first link into a new window and bingo I was able in!

      So https://app.outagesio.com/ doesn't work, but https://app.outagesio.com/agent/manage

      Does.

      SBKS 1 Reply Last reply
      0
      • M mikeshand

        @SBK
        I just tried going to outagesio.com choosing the get started drop down and selecting user control panel and tried to login..
        I got the gateway error.

        I did it again in a new window.

        Same thing.

        So I copied your first link into a new window and bingo I was able in!

        So https://app.outagesio.com/ doesn't work, but https://app.outagesio.com/agent/manage

        Does.

        SBKS Offline
        SBKS Offline
        SBK
        wrote on last edited by SBK
        #41

        @mikeshand

        And what happens when from the list of the agents you click on the dashboard of one of your agents ?
        Can you or still gateway error?

        Ed (K.)
        Development Team

        M 1 Reply Last reply
        0
        • SBKS SBK

          @mikeshand

          And what happens when from the list of the agents you click on the dashboard of one of your agents ?
          Can you or still gateway error?

          M Offline
          M Offline
          mikeshand
          wrote on last edited by
          #42

          @SBK that works fine.

          SBKS 1 Reply Last reply
          0
          • M mikeshand

            @SBK that works fine.

            SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by
            #43

            @mikeshand
            Sorry, I want to be totally sure...
            ... if you now logout and try to access the login page from whatever you like, is it all still working correctly ? or again an error ?

            Ed (K.)
            Development Team

            M 1 Reply Last reply
            0
            • SBKS SBK

              @mikeshand
              Sorry, I want to be totally sure...
              ... if you now logout and try to access the login page from whatever you like, is it all still working correctly ? or again an error ?

              M Offline
              M Offline
              mikeshand
              wrote on last edited by
              #44

              @SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
              I can even login from safari ( I previously used chrome).

              SBKS 1 Reply Last reply
              0
              • M mikeshand

                @SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
                I can even login from safari ( I previously used chrome).

                SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by
                #45

                @mikeshand

                OK.

                It starts to make some sense to me even if I need some more time to confirm.

                For the moment I ask you to comment about it by tomorrow to see if weirdness comes back to complicate things...

                Ed (K.)
                Development Team

                1 Reply Last reply
                0
                • SBKS SBK

                  @7thlensinc

                  Any difference today or still the issue ?

                  7 Offline
                  7 Offline
                  7thlensinc
                  wrote on last edited by
                  #46

                  @SBK

                  Still takes a very long time to load. But when it does load I get a "Error 500
                  file_put_contents(): Exclusive locks are not supported for this stream".

                  I can click on agents on the top menu bar which pulls me to my online agents.

                  SBKS 1 Reply Last reply
                  0
                  • 7 7thlensinc

                    @SBK

                    Still takes a very long time to load. But when it does load I get a "Error 500
                    file_put_contents(): Exclusive locks are not supported for this stream".

                    I can click on agents on the top menu bar which pulls me to my online agents.

                    SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by
                    #47

                    @7thlensinc
                    Please try now since I was forcing a disconnection

                    Ed (K.)
                    Development Team

                    7 1 Reply Last reply
                    0
                    • SBKS SBK

                      @7thlensinc
                      Please try now since I was forcing a disconnection

                      7 Offline
                      7 Offline
                      7thlensinc
                      wrote on last edited by
                      #48

                      @SBK

                      Working fine with "Remember me next time" unchecked.

                      If it is checked. I get a Gateway error.

                      Its useable now. Just have to remember to not tick that box.

                      SBKS O 2 Replies Last reply
                      0
                      • 7 7thlensinc

                        @SBK

                        Working fine with "Remember me next time" unchecked.

                        If it is checked. I get a Gateway error.

                        Its useable now. Just have to remember to not tick that box.

                        SBKS Offline
                        SBKS Offline
                        SBK
                        wrote on last edited by
                        #49

                        @7thlensinc

                        Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

                        I will keep an eye on this post anyway.

                        Ed (K.)
                        Development Team

                        M 1 Reply Last reply
                        0
                        • SBKS SBK

                          @7thlensinc

                          Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

                          I will keep an eye on this post anyway.

                          M Offline
                          M Offline
                          mikeshand
                          wrote on last edited by
                          #50

                          @SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

                          M 1 Reply Last reply
                          0
                          • M mikeshand

                            @SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

                            M Offline
                            M Offline
                            mikeshand
                            wrote on last edited by
                            #51

                            @mikeshand consistently getting error with "remember" ticked and working fine without in both chrome and safari.

                            1 Reply Last reply
                            0
                            • 7 7thlensinc

                              @SBK

                              Working fine with "Remember me next time" unchecked.

                              If it is checked. I get a Gateway error.

                              Its useable now. Just have to remember to not tick that box.

                              O Offline
                              O Offline
                              outages.io.visuel
                              wrote on last edited by
                              #52

                              @7thlensinc said in Cannot access dashboard | 503 and 504 errors:

                              @SBK

                              Working fine with "Remember me next time" unchecked.

                              If it is checked. I get a Gateway error.

                              Its useable now. Just have to remember to not tick that box.

                              Yep, that's it.
                              Without the check I consistently can view the dashboard.
                              With check, I get the gateway timeout.

                              There must be something conflict in the cookie, since if you remove it from the cache the dashboard can be viewed again.

                              SBKS 1 Reply Last reply
                              0
                              • O outages.io.visuel

                                @7thlensinc said in Cannot access dashboard | 503 and 504 errors:

                                @SBK

                                Working fine with "Remember me next time" unchecked.

                                If it is checked. I get a Gateway error.

                                Its useable now. Just have to remember to not tick that box.

                                Yep, that's it.
                                Without the check I consistently can view the dashboard.
                                With check, I get the gateway timeout.

                                There must be something conflict in the cookie, since if you remove it from the cache the dashboard can be viewed again.

                                SBKS Offline
                                SBKS Offline
                                SBK
                                wrote on last edited by
                                #53

                                @outages-io-visuel

                                I am investigating this from yesterday...
                                ...will keep you posted as soon as I find a solution

                                Ed (K.)
                                Development Team

                                1 Reply Last reply
                                0
                                • K Offline
                                  K Offline
                                  kmichailg
                                  wrote on last edited by
                                  #54

                                  Hello,

                                  Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

                                  6ed995fd-9990-4bea-8a9a-5ea09f65d12d-image.png

                                  SBKS 1 Reply Last reply
                                  0
                                  • K kmichailg

                                    Hello,

                                    Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

                                    6ed995fd-9990-4bea-8a9a-5ea09f65d12d-image.png

                                    SBKS Offline
                                    SBKS Offline
                                    SBK
                                    wrote on last edited by
                                    #55

                                    @kmichailg

                                    Yes, this confirms the change we decided to apply: we want to avoid cookies usage in the login phase at least.

                                    That error is the effect of that change.

                                    Please inform of any other situation where the login for some reason is affecting the normal behavior of the app

                                    Ed (K.)
                                    Development Team

                                    1 Reply Last reply
                                    0
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