Information and Support

@dberges here's a hop list from 3:30p

So i restarted on my old laptop (where i'm the admin for sure) with agent 1293559 about a week ago. I still have multiple short outages per day and they seem to coincide with the gaps in the ping chart (when i get an outage, i come check to see if it was recorded). But the other charts show what seem to be very few and different times.
But the ping chart only shows 4 hours, IF it's the right way to track outages, is there more history available?

ok, created and seems to be working on an old laptop.

i do have some weird problem with admin rights. can't get this dell rights back, lost the code. I'm going to delete this one and put it on my old machine where i know i have admin rights and can leave it.

nope, can't figure out how. i think this project is just way to advanced for me. thanks to you and Ed for all your attempts to help, i think i just need to whine to AlticeOne and live with what i get.
Dave

this do anything for you?

you mean of all the "running" items on service?

echo was running when i went to service list (and agent was still disconnected. i restarted echo and now agent is active. what had i done wrong??

sorry, what is echonetworks? where/how do i find it?

Still disconnected so did as you asked.

@OutagesIO_Support
Same laptop. Had to restart it once for a program lockup. Otherwise it’s always on[link text](link url)

Yes. It’s been on the whole time

i notice it says agent is disconnected now. i didn't do anything.

didn't see any links on your first reply. did read the post. depressing!

129301 is the agent. He was noting how many hops i had at the beginning and think he was going to change something. What do you mean by a signal issue?
I can wait until next week if you don't figure it out. Trying to get a record of frequency and duration of outages to share with my ISP (AlticeOne)

So it's been running successfully for 4 or 5 days. internet still drops 2 or 3 times a day that we notice. Ping show them i think, but none of the other charts do. i realized yesterday that i had it set on 3 minutes+ so i changed it to 1+, but still didn't show this morning's 2 minute outages. And the ping chart only shows 4 hours, so i really don't have much to show my ISP. any ideas?

@SBK
windows 10 enterprise, version 21H2
OS build 19044.1826
windows feature experience pack 120.2212.4180.0
if you need something more, tell me where to find it.

disconnected again. i didn't do anything - promise!

ok, sorry. i just saw it said "disconnected" when i checked it this morning. Whatever happened, just happened again. Internet was out for about 5 minutes around 4pm. agent on the dashboard was yellow and said "inactive" or something like that. Then it switched to disconnected (red) now. I'll leave it alone for you