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Monitor your Internet service and provider

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  5. how to read dashboard
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

how to read dashboard

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboardinternal vs exthow to read
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  • D Offline
    D Offline
    dberges
    wrote on last edited by
    #36

    didn't see any links on your first reply. did read the post. depressing!

    1 Reply Last reply
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    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #37

      Yes, it's a bit discouraging but really, it's also an eye opener. It means that others in the area might also be experiencing problems. Just ask around, see what others have to say who are using the same provider.

      Since you don't seem to have any IP outages, the problems do not appear to be on your LAN but beyond and it's the job of the provider to make sure you are getting what you're paying for.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

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      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #38

        In a case like this, the best thing to do is simply monitor and keep monitoring.

        Just keep the agent running 24/7 if possible, leave it alone for a week or two, then let's look and see what it caught over that period of time.

        What happens is that over time, trends start showing up and maybe even leads. Constantly playing with it or turning it off will not result in useful reports.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
        You could mention us in articles, and perhaps someone would review us.
        We count on satisfied members spreading the word!

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        • D Offline
          D Offline
          dberges
          wrote on last edited by
          #39

          i notice it says agent is disconnected now. i didn't do anything.

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          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by OutagesIO_Support
            #40

            Yes, I see that.
            Are you looking at your OutagesIO dashboard using the same PC that is running the agent or from remote?

            Regards,
            OutagesIO Support

            Search engines favor deep pockets making it difficult to find services like OutagesIO.
            To help us, you could leave a Google review, or share your reports in forums, or social media.
            You could mention us in articles, and perhaps someone would review us.
            We count on satisfied members spreading the word!

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            • D Offline
              D Offline
              dberges
              wrote on last edited by
              #41

              Yes. It’s been on the whole time

              OutagesIO_SupportO 1 Reply Last reply
              0
              • D dberges

                Yes. It’s been on the whole time

                OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by OutagesIO_Support
                #42

                I'm asking if you were on the same PC that the agent is installed on while looking at your dashboard and seeing the agent Disconnected or using another PC/mobile/tablet.

                Thanks.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                To help us, you could leave a Google review, or share your reports in forums, or social media.
                You could mention us in articles, and perhaps someone would review us.
                We count on satisfied members spreading the word!

                D 1 Reply Last reply
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                • OutagesIO_SupportO OutagesIO_Support

                  I'm asking if you were on the same PC that the agent is installed on while looking at your dashboard and seeing the agent Disconnected or using another PC/mobile/tablet.

                  Thanks.

                  D Offline
                  D Offline
                  dberges
                  wrote on last edited by
                  #43

                  @OutagesIO_Support
                  Same laptop. Had to restart it once for a program lockup. Otherwise it’s always on[link text](link url)

                  OutagesIO_SupportO 1 Reply Last reply
                  0
                  • D dberges

                    @OutagesIO_Support
                    Same laptop. Had to restart it once for a program lockup. Otherwise it’s always on[link text](link url)

                    OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #44

                    @dberges

                    If the agent showed Disconnected but you were still able to get access to the OutagesIO dashboard, then I suspect that the agent is stopping on that laptop.

                    The next time you see it Disconnected, and again, from the same laptop, can you please fire up a command line prompt and ping one of our servers.

                    ping tpw.outagesio.com

                    This must be done at the exact same time as you see the agent saying it's Disconnected.

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                    You could mention us in articles, and perhaps someone would review us.
                    We count on satisfied members spreading the word!

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                    • D Offline
                      D Offline
                      dberges
                      wrote on last edited by
                      #45

                      Still disconnected so did as you asked.

                      outage.jpg

                      1 Reply Last reply
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                      • OutagesIO_SupportO Offline
                        OutagesIO_SupportO Offline
                        OutagesIO_Support
                        wrote on last edited by
                        #46

                        Ok, so now, please restart the Echonetworks service and lets see if the agent comes back online. Just use the restart option.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                        You could mention us in articles, and perhaps someone would review us.
                        We count on satisfied members spreading the word!

                        1 Reply Last reply
                        0
                        • D Offline
                          D Offline
                          dberges
                          wrote on last edited by
                          #47

                          sorry, what is echonetworks? where/how do i find it?

                          1 Reply Last reply
                          0
                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by
                            #48

                            Google starting, stopping services for your operating system. Then go to the Services area on your PC.

                            Please report back if it said it was or was not started while at the same time confirming that the OutagesIO dashboard is still showing the agent as Disconnected.

                            Then use the Restart option only to restart the service and let us know if the agent has changed to Active in your OutagesIO dashboard.

                            Regards,
                            OutagesIO Support

                            Search engines favor deep pockets making it difficult to find services like OutagesIO.
                            To help us, you could leave a Google review, or share your reports in forums, or social media.
                            You could mention us in articles, and perhaps someone would review us.
                            We count on satisfied members spreading the word!

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                            • D Offline
                              D Offline
                              dberges
                              wrote on last edited by
                              #49

                              echo was running when i went to service list (and agent was still disconnected. i restarted echo and now agent is active. what had i done wrong??

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                              • OutagesIO_SupportO Offline
                                OutagesIO_SupportO Offline
                                OutagesIO_Support
                                wrote on last edited by
                                #50

                                Can you show me a screen capture of the service please.

                                Regards,
                                OutagesIO Support

                                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                To help us, you could leave a Google review, or share your reports in forums, or social media.
                                You could mention us in articles, and perhaps someone would review us.
                                We count on satisfied members spreading the word!

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                                • D Offline
                                  D Offline
                                  dberges
                                  wrote on last edited by
                                  #51

                                  you mean of all the "running" items on service?

                                  OutagesIO_SupportO 1 Reply Last reply
                                  0
                                  • D dberges

                                    you mean of all the "running" items on service?

                                    OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by OutagesIO_Support
                                    #52

                                    No, just fire up task manager then show me the running task. It'll be otmxxxxx.

                                    I think you showed it earlier on but if you can do it again please.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
                                    We count on satisfied members spreading the word!

                                    1 Reply Last reply
                                    0
                                    • D Offline
                                      D Offline
                                      dberges
                                      wrote on last edited by
                                      #53

                                      outage4.jpg

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                                      • OutagesIO_SupportO Offline
                                        OutagesIO_SupportO Offline
                                        OutagesIO_Support
                                        wrote on last edited by
                                        #54

                                        What I'm looking for is the owner of the otm* process or processes. You would have to Google how to find that on your OS. I don't know Win 10 or 11.

                                        Regards,
                                        OutagesIO Support

                                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                                        You could mention us in articles, and perhaps someone would review us.
                                        We count on satisfied members spreading the word!

                                        1 Reply Last reply
                                        0
                                        • D Offline
                                          D Offline
                                          dberges
                                          wrote on last edited by
                                          #55

                                          this do anything for you?

                                          outage5.jpg

                                          OutagesIO_SupportO 1 Reply Last reply
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