Information and Support

@OutagesIO_Support

@OutagesIO_Support The "ping tpw.outages.io" is timing out since last night.

@OutagesIO_Support So far so good.

@OutagesIO_Support I can't believe how hard y'all worked to solve this problem. And we don't even pay for this handy and useful service. Great work by all who stuck with it. Thanks to all of you.

@OutagesIO_Support The 2 outages done for the Outage test on the 9th come and go from "When my Internet was down" list. They were there early this morning, disappeared at some point in time and now are back. Strange.

@OutagesIO_Support Again, thanks

@OutagesIO_Support The outage at 10:09:42 showed up just after the internet came back, but then disappeared at some point before the second test. After the second test at 10:15:55 the same thing happened to that one. As you noticed there is no indication on the Dashboard of those 2 outages. Under History, the last Outage shows 2023-04-06 08:28:41. Alerts under History also not showing the last 2 outages alerts. One final question, do Dashboard Alerts also stop after 3?

@OutagesIO_Support Congratulations!!! Success. I disconnected the cable from the router twice and got emails both times. Thanks for all of y'alls hard work and efforts. Keep up the good work.

@OutagesIO_Support Thanks for the prompt reply and allowing Agent 130203 to monitor Notifications and History. Also, you guys are really doing a good job. Hope I'm not being too much of a bother. This has been a very enlightening interesting exercise. Excellent Tech Support.

@OutagesIO_Support One thing I've already noticed is that on this Agent, 130142, there is a blank space on the Pings graph from about 06:27:16 to 06:29:19 but on Agent130203 there is no gap. Is that significant?

@OutagesIO_Support In an effort to find out why I'm have so many intermittent outages I've activated a new agent on my laptop that is connected via WiFi to the same router I'm using on this agent. This agent is listed as Extended, but the new agent is listed as Community and cannot have Notifications enabled (they are greyed out) or check Historical to compare each agents' events to see if they occur on both at the same time. Can you help? The new agent is 130203. If you any more info just let me know. This would help narrow it down to "is it the modem or something else."

@OutagesIO_Support ping tpw.outages.io is dead as of about 15:50:00 today

@OutagesIO_Support I got a Disconnected agent both via email and on my Dashboard, but no Outage on either one. Last outages were at 07:43:33 and 07:44:29 this morning. Outages are the only thing I'm not getting via email and Dashboard.

@OutagesIO_Support I'm still getting Inactive email notifications until the 3 limit hits. No Outages emails but one shows at 2023-03-26 15:00:52 - Down (192.168.0.1) for 12s (Internal). Also activated the Dashboard Inactive, Disconnected and Outage alerts. I see one Inactive on the Dashboard at 2023-03-27 17:14:33. Will monitor the Dashboard Alerts now.

Also, do y'all record a history of events on my agent? The reason I ask is because I get no emails after the 3rd event, I could be missing Inactive events that occur until I reset. I'm trying to see how man Inactive events I'm really having to see if it's worth replacing my modem/router unit. Most have shown as 15 sec or less and have not impacted my use of the internet. But if they are increasing over time, it might be indicative of an upcoming total failure of the unit.

@OutagesIO_Support Thanks for the information. My pc, running the agent, is already connected to the router that is built into the modem through house wiring which is about 20' long. There are no other devices that use this port.

@OutagesIO_Support Update on emails. Just noticed that I'm getting Disconnected emails. They look like they're coming at the time I'm shutting down my pc for the night. Still getting the Inactive Emails in 3's. Still no Outage emails.

@OutagesIO_Support No problem. Good explanation and justification.

@OutagesIO_Support I'm getting emails about Inactive Agent (which I set up later than Outages). I've had 9 since 5:05 pm Thursday the 23rd but no Outages that show on the Dashboard as occuring on 2023-03-24 17:02:18 - Down (192.168.0.1) for 16s (Internal) and 2023-03-24 14:23:49 - Down (192.168.0.1) for 13s (Internal). As a side note, why limit them to 3 and then reset via Dashboard?

@OutagesIO_Support The message had the configuration of an email that the system would send, according to a post from y'all; OutagesIO - Agent ID 130142. See the post above dated Mar 18, 2023 10:21 am and 11:15 am and then just below that one at 12:01 and 1:37 pm. The notification was working then. I only set up notifications for outages under Email Alerts.

@OutagesIO_Support I set it up about 9:29 am on the 18th and I got a test message about 11:15.